Update by user Jun 16, 2018
After several phone calls and complaints, I finally received the rebate, but will NEVER purchase anything from RK again. Too many hassles to get what they advertise is due you.
I would hate to think I made a large purchase with several dollars rebate involved, only to realize I would probably never receive it. Their basic associate attitudes reflect poor training, and, or job dissatisfaction with this poorly run company. Their prices are not competitive in local markets and i'm sure this company will run its course in the marketplace.
return policies are also sketchy and most of their products can be purchased at lesser prices elsewhere. I'm not too keen on their pet policy either as was almost in the middle of a dog fight last time we were there.
Original review posted by user Jul 16, 2017
Purchased several items during the promotional 12% time frame rebate and submitted in timely manner online,choosing the option to receive them via email vs regular mail. The small ones amounting to less than $1 came as per their time frame of 6 to 8 weeks.
However, the larger one involving several dollars NEVER came at all. Since I had all of the pertinent information I contacted them. They CLAIMED to 'have already sent the larger dollar amount' via email. After many emails contesting that fact, I finally received the amount due.
Bear in mind, this isn't a CASH amount but rather an amount to be used to purchase Other Rural King mdse. HOW chincy and trite can these ppl. be? I also recently inquired at the store, about delivery on a $2200 Lawn tractor, only to be told.
Sorry, you'll have to arrange to pick it up yourself. Home Depot or Lowes will probably get that sale as both deliver items like that NO CHARGE.
Product or Service Mentioned: Rural King Rebate.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
Rural King Pros: Product selection, Brands.
Rural King Cons: Poor service, Poor service and attitudes.