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3.2
Details
Today I went in to purchase items as usual, and purchased antifreeze that was labeled $8.99, as I completed checkout I reviewed my receipt and discovered I was charged $9.99, I asked for the refund of $1.00 because I was overcharged. It was stated from the customer...
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ID
#1456465 Review #1456465 is a subjective opinion of poster.
Service
Rural King Manager
Cons
  • See review
  • Customer service stinks
  • How management treat customers
Reason of review
Poor customer service
Preferred solution
change policy, or respect customer

Rural King - Tired of false information.

3.0
Details
My prob is with the Hamilton Store.#53.They are always out of Equine Fresh Pellets but always are selling out when they finally get some in .Ib've been told on more than one trip to store or on the phone yes we have them and get there and they have none..or they are getting in on Tuesday only to get there and have none..Most employees are rude( not all)..My horse has allergies and that seems to be the only brand she can use..my time is just as valuable as theirs so I should not have to spend my time and gas to make trips across town to be lied too..Very unprofessional...
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ID
#1443922 Review #1443922 is a subjective opinion of poster.
Location
Hamilton, Ohio
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Never Again

Ordered items online, received via Fedex, poorly packaged and damaged, instead of returning entire order at their cost decided to keep and inform them about one item out of 20 that needed to be replaced or refunded . . . . took over a month just to hear back and then nothing resolved. DO NOT ORDER ONLINE FROM RURAL KING! NEVER AGAIN
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ID
#1443213 Review #1443213 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund

Rural King - Did not honor ad

Went to Mattoon Il rural king said they were out would not give rain check went to Effingham Rural king said they had some but was holding them for their rain check people, Mattoon told me they were getting 8000 more plastic totes in how they are telling me they are not getting any more in because they are moving across town to a new store. Not happy wasted time and gas on these stores.
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ID
#1439619 Review #1439619 is a subjective opinion of poster.
Location
Springfield, Illinois
Service
Rural King Deal
Reason of review
Order processing issue
Today Jan 2 2019 Livia Ferrari bought a 12 gauge on line wanted to pick it up is paid in full store from Morristown TN refused to deliver it for some questions and policies of the R,King/Could you provide a COPY OF YOUR QUESTIONS and who signed for them TO ACT LEGALLY...
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1 comment
Anonymous
#1634243

RK gun shop in Rural King store in Morristown refuse to sell guns to the LEGAL RESIDENTS ALLIENS against the Law.Could someone TEACH THEM THE LAW they refuse to give their name refuse to respond to Freedom of Information ACT Request for documents.Complaint sent to ATF Bureau of Alcohol Tobacco Firearms and Explosive The store Manager John and Gun Dealer display hate against Legal Residents in an action call FRAUD inventing laws against Laws.

ID
#1438898 Review #1438898 is a subjective opinion of poster.
Location
Morristown, Tennessee
Service
Rural King Customer Care
Reason of review
Order processing issue

Rural King - I am not happy about this ad running now have been in the Mattoon store twice to get some tubes they would not give me a rain check. I called the Effingham store and they did get some in but they

3.5
Details
We’re for the persons they gave rain checks to. I was told they were going to get more I called today and they are telling they may not be getting any more before they move to the new store. The mattoon store would not give me a rain check when I asked. Not a happy shopper!
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ID
#1438813 Review #1438813 is a subjective opinion of poster.
Location
Springfield, Illinois
Service
Rural King Deal
Cons
  • Poor service and attitudes
Reason of review
Ad no rain check at this store but at others
Loss
$35
Preferred solution
Give me a rain check for 6 totes at 2.98
2.5
Details
Rural King - To report a employee that was really rude to me and my 4 year old son
Rural King - To report a employee that was really rude to me and my 4 year old son
Hello I went into my local store in Washington pa and a manager named Sara was being extremely rude and acting very unprofessional when I a went in to exchange a toy that my 4yr son got from Christmas... and the toy cost 49.98$ and all they wanted to do was give me...
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4 comments
Anonymous
#1628827

Dude, it is a ghastly error to publish your personal info on an open internet website forum ! The store in question is the LAST one who will ever read this post but thousands of others including the worst of internet pathogens will read it and are now intimately familiar with you.

Is that your intention ?

I doubt it. You have a 4 year old that you must protect and putting yourselves into a public forum over $20 is insane.

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ID
#1436835 Review #1436835 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Rural King Manager
Reason of review
Return, Exchange or Cancellation Policy

Rural King - Radio ad

Just heard on 102.5 country station that RK was selling a Ruger 5.56 AR 30 round for $449. Thought it was a good price so went to website and nothing even close. One for $599 was sold out. Lady answering phone was nice but no clue. This was around 12:15 on 12/27/18.
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ID
#1434225 Review #1434225 is a subjective opinion of poster.
Location
Frederick, Maryland
Service
Rural King Deal
Reason of review
Pricing issue

Rural King - Absolutely the worst online purchase experience of any company I have ever encountered and you would think I'd have learned from last year at this time!!

1.7
Details
Do you have 35 - 60 minutes to hold on the phone for a $10 purchase? Rural King bets not and their profit margins just increased! Ever checked status of your order and it shows complete; only to complain and then find your item is out of stock! How about you pay with a gift card and the robo reply says they will refund my PayPal account. Have you ever noticed shopping online with this company that size is not an option. The item might be listed 10 different times and I'm sure each listing is a different size, but how are we to differentiate? I have been burned 2 years in a row and have learned my lesson! Would someone please tell my fiancé to stop buying me RK gift cards? Seriously, this company has horrible online shopping! Since I believe there is no validity in anonymity, I'm John Martin from Fort Wayne, IN. You're frustration is not worth the savings when dealing with Rural King!!!
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ID
#1430746 Review #1430746 is a subjective opinion of poster.
Location
Muncie, Indiana
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Ordered rifle over a thousand years ago

Still waiting and Christmas is coming. What will I put under the tree?
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ID
#1429726 Review #1429726 is a subjective opinion of poster.
Location
Lake Saint Louis, Missouri
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Terrible

manager had just clocked out said i would have to come back tomorrow would not give me back the amount i paid for the product very pissed will never go back there
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ID
#1429361 Review #1429361 is a subjective opinion of poster.
Service
Rural King Manager
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund

Rural King - Worst online order ever

1.0
Details
First of all, I ordered this on 12/03/18. I called a week later because it still had not shipped out and I was told specifically that it would be here for Christmas. Then I received an email saying it was taking longer than usual but it would definitely be there for Christmas. I then receive an email a week before Christmas telling me it’s out of stock and my order was cancelled and now I can’t order it from anywhere else to get it in time for Christmas for my boyfriend. I got a 10% off my next order, like I will ever order anything from them again. Worst service I’ve ever experienced.
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ID
#1429086 Review #1429086 is a subjective opinion of poster.
Location
Matthews, North Carolina
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Blown off by person answering phone

I asked them if they had a product. Answer was we did.Dont know if we still do.We are too busy to check for you.i am from out of town and willing to drive to get it.Just look and see .No to busy Shocked
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ID
#1429043 Review #1429043 is a subjective opinion of poster.
Location
Kissimmee, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Order cancelled after waiting about a month

Ordered a few items from Rural King website after waiting bout a month with no updates or information I get an email saying they cant fill the order and its been cancelled. No offer for rain check, just cancelled. what poor customer service. Don't sell things you don't have and cant get and irritate customers. I wont make the mistake of being a customer again. no option to pick stars with this complaint/review but would give them no stars
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ID
#1428142 Review #1428142 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Rural King Shipping Service
Pros
  • It showed in stock
Cons
  • Fail to deliver
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Rural King - Short of help

1.0
Details
I went in to buy chicken feed, went straight up to get someone to help me in chicken feed, no one came back to help me in the chicken feed
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ID
#1427899 Review #1427899 is a subjective opinion of poster.
Location
Brentwood, Tennessee
Service
Rural King Customer Care
Reason of review
Poor customer service