Show reviews that mention
store customer customer service service manager order employees money people customers
Filter review

Rural King - Complaint

1.0
Details
I was a member of the team and I got fired today because I told them I couldn’t lift up anything heavy because I’m pregnant. So I feel like I was being discriminated because of that. I would really like to talk to someone about this because I don’t think it’s the right way to treat anyone.
View full review
ID
#1422655 Review #1422655 is a subjective opinion of poster.
Location
Gainesville, Florida
Reason of review
Work Experience or Job Application

*** of a time trying to deal with Rural King

on November 19 I put the Ruger AR 556 rifle in my cart for 469.00 and tried to complete my order. The site would not let me complete my order. I called the 800 number and set on hold for 30 minutes and hung up. A day or so later I got email saying I left something in cart. tried again to complete order but price had changed. Called 800 again ,again hold way to long ,hung up. Called numerous times never got to speak to anyone. your telephone system is terrible. I want someone to call me , no email, I want to speak to a person and buy the rifle for the 469.00 price. john eakle 304-619-7140
View full review
ID
#1421271 Review #1421271 is a subjective opinion of poster.
Location
Huntington, West Virginia
Product
Rural King Website
Cons
  • Your telephone system and customer service
Reason of review
Order processing issue

Rural King - FALSE PROMISE

2.5
Details
I ordered a rifle online on November 26, 2018 during a Black Friday sale and the order was processed. I figured it may take a week at most to receive it but there was a problem with the FFL dealer so we got that cleared up in the first 3 days. Two weeks later they email me and tell me it's out of stock???? It doesn't take two weeks to find out you haven't got stock to fill an order. The website should have showed the item was "SOLD OUT" when stock was depleted. They sent and email apologizing for the inconvenience but never offered a supplement in exchange. Two weeks of being scammed while I could have purchased from someone reputable, and now the good sales are over. Beware of Rural Kings "great deals". A total waste of my time.
View full review
ID
#1420681 Review #1420681 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Two weeks of waiting for nothing
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
Let the company propose a solution
He was a jerk to another customer while all of us watched on a busy Sat afternoon. Then he turned to a worker and proceeded to holler at her, driving her to tears. Wow, how embarassing even for us customers. I witnessed someone lay their items down on the table by the...
View full review
1 comment
Anonymous
#1610947

I have witnessed the same thing. He's really *** at the front of the store scowling at customers like he sees into our soul. Hateful and ***

ID
#1420678 Review #1420678 is a subjective opinion of poster.
Location
Springfield, Ohio
Service
Rural King Manager
Reason of review
Poor customer service

Rural King - Sold rabbits haven’t received payment

3.7
Details
I sold the Waverly Ohio store rabbits about 3 weeks ago and I want my money this is rRidiculous to have yo wait this long for payment
View full review
ID
#1420130 Review #1420130 is a subjective opinion of poster.
Location
Waverly, Ohio
Reason of review
Problems with payment

Rural King - Bring the dogs to pet friendly stores dont let them die in hot cars

Pet friendly stores can save alot pets deaths if you have a fear of dogs or pets its your job to avoid contact. In any store or even outside or on street if you or your child fears pets. You may look diffrent or act diffrent and. Pets know so you need to adjust your life and learn how to deal with pets comeing up to you
View full review
ID
#1419972 Review #1419972 is a subjective opinion of poster.
Location
State College, Pennsylvania

Rural King - Items not in stock!

2.7
Details
Rural King - Items not in stock!
I checked online for an item , website stated 11 of item i needed was in stock at my store, i drove 15 miles one way to the store, there were NONE IN STOCK!
View full review
ID
#1419854 Review #1419854 is a subjective opinion of poster.
Location
Henderson, Kentucky
Product
Rural King Website
Reason of review
Not as described/ advertised
1.0
Details
Absolutely piece of *** work from rkguns. Brought a firearm on 11/22/2018. They did not ship out until 11/29/2018. Worse, they shipped by USPS priority mail which got stucked in Dallas distribution center for 5 days. Called customer service at rkguns and got the same...
View full review
ID
#1419206 Review #1419206 is a subjective opinion of poster.
Location
Corpus Christi, Texas
Service
Usps Priority Delivery Service
Reason of review
Order processing issue

Rural King - Terrible

1.6
Details
I was unable to get anyone to answer the phone i tried 4 times with NO success. TERRIBLE customer service. You should be ashamed
View full review
ID
#1418078 Review #1418078 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Rural King Customer Care
Cons
  • Customer service
Reason of review
Poor customer service

Rural King - Takes a month to receive an item that is supposed to be in stock,

1.0
Details
Ordered a gun on 17 NOV 2018, it is now 6 DEC 2018. Cannot get a status of my order since you are put on hold for hours and the online system to inquire about the order does nor come up because the order has been 'processing' the last 2 week. Either total incompetence at work, or a deliberate attempt to slow the process in order to hang unto your cash longer. The BBB could not even get a response so good luck! My last purchase with this company!!! Anybody can advertise low prices if they never have to deliver them!
View full review
ID
#1416412 Review #1416412 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
Service
Rural King Customer Care
Cons
  • Anything about this company
  • Customer service - very rude
  • Fail to deliver
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Deliver product or service ordered

Rural King - Rk guns dont do it!!!

1.9
Details
First 2/ 5 days. To do order.Then 7/10 days .Then 2 weeks or longer i got fed up with run around.When canceld my order they were nasty.and todate no refund.
View full review
ID
#1416410 Review #1416410 is a subjective opinion of poster.
Location
Waverly, Ohio
Service
Rural King Customer Care
Reason of review
Order processing issue

Rural King - Warranty dispute. Bad customer service.

1.0
Details
Service at the ocala store Is bad and the boss is to ***
View full review
ID
#1415168 Review #1415168 is a subjective opinion of poster.
Location
Ocala, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Poor service on internet order

I wrote a lot and it would not go through on your wed site. I would like for someone to call me from the corporate office so I can tell them. Second time with internet trying to place some order and was very rude plus this time quoted several different prices. Plus corporate office let internet customer service try to help again and this is what happened
View full review
ID
#1414263 Review #1414263 is a subjective opinion of poster.
Product
Rural King Website
Reason of review
Order processing issue

Rural King - Deer Hoist Order 11-26-18

2.0
Details
Oder placed and was told 1-2 day shipping. Spoke to a lady yesterday and she told me that the item is being shipped and she would email me back with tracking number! Was not truthful!! Today 12-3 was told my Ofer was canceled!!! Very bad company to do business with!!! Never again!
View full review
ID
#1413171 Review #1413171 is a subjective opinion of poster.
Location
Buffalo, Texas
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Bad Buisness

1.5
Details
Why did ya'll cancel my order?It says it was canceled per my request. I did not cancel my order. I really wanted this pair of boots and I thought i could do business with Rural King. I tried several times to talk with someone with no answers given for a reason it was canceled. I did not cancel my order.I used to want a Rural King in Georgia but with the way this was handled I hope you all never come to Ga.I will make sure everyone knows how rural King handled this. All over a Dang pair of boots that I waited over a week for them just to ship. Then to find out that my ordered had been canceled without my request.Amazon is King!
View full review
ID
#1412995 Review #1412995 is a subjective opinion of poster.
Location
Rome, Georgia
Service
Rural King Customer Care
Cons
  • How management treat customers
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution