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Rural King - Product Never Received

1.0
Details

Update by user Nov 25, 2018

I never did receive the item and Rural has now after Thanksgiving has told my bank that I have received and signed for it both of which are flat out lies. I have not received the item and have not signed for anything.

Original review posted by user Oct 10, 2018

After calling the store I then called Rural King customer service. After a short wait I was connected with someone concerning firearms calling himself David concerning firearms. I Spoke David and let him know about how the Crystal River store had had my order then claim to have lost the paperwork and the firearm. He said that he would look into it but did not give me a time frame so I guess that means when he gets around to it. I have no intention of waiting weeks or months for that to happen so as previously stated I have called my bank and disputed. I would advise anyone considering ordering a firearm from them to thing again. It takes 10 days or more for the store to receive it then you have a 3 day waiting period bringing it up to 2 weeks. then they don't call the customer like they are supposed to because they lose the paperwork and merchandise. Lots of luck ordering from Rural King.
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ID
#1378393 Review #1378393 is a subjective opinion of poster.
Location
Lecanto, Florida
Service
Rural King Customer Care
Cons
  • Customer service and delivery
Reason of review
Poor customer service

Rural King - Paid For An Online Order Received Nothing

2.5
Details
I ordered a shotgun from RKguns on September 23rd 2018 and had it delivered to the the Crystal River, Florida store. It arrived at the store on October 2nd. I went there the same day, filled out the paperwork and left the store. I waited for them to call me to go pick it up. When they didn't after eight days, I called them. Spoke the sporting goods department who said that he couldn't find the paperwork or the shotgun. So now I have to go through the trouble of disputing the charge which takes two months while in the meantime Rural King gets to hold my money. I wish that I had checked the reviews before I bothered ordering from them.
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ID
#1378345 Review #1378345 is a subjective opinion of poster.
Location
Crystal River, Florida
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Private information stolen

2.1
Details
During a return of ill-fitting, mis-sized work jeans , despite presenting the receipt and credit card from the day before purchase and the items still in same condition as when purchased with all tags in place and none worn, the customer service rep asked for my driver's license telling me it was only to confirm proof of identity, but then scanned the entire information of my driver's license into their computer system via the bar code. A total theft of otherwise secure personal information. Just prior to her scanning the license I protested and asked for my license back and not to scan it. She did anyway, ignoring me. Do not trust shopping at Rural King.
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ID
#1377964 Review #1377964 is a subjective opinion of poster.
Location
Blacksburg, Virginia
Service
Rural King Customer Care
Cons
  • Having my drivers license bar code scanned
Reason of review
theft of personal information
Preferred solution
prove to me my personal information from my driver's license is completely deleted from any Rural King connected data base and stop doing this.

Rural King - Great products, horrible service.

4.4
Details
Product quality and selection are fantastic, but every employee I've ever dealt with at the Harrisburg, IL location has been incredibly rude and unhelpful. Phone service is even worse, with half hour holds, and four or five employees asking what you need but none actually doing anything helpful at all.
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ID
#1368309 Review #1368309 is a subjective opinion of poster.
Location
Harrisburg, Illinois
Service
Rural King Customer Care
Reason of review
Poor customer service
1.1
Details
I purchased a tractor and the tractor sales guy said I stole the bucket, when they had sold the tractor without charging for the bucket. They told me it was the accurate price, but then re-nigged the next day. Then began threatening me
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1 comment
Voncille
#1577896

I would say that if the tractor had the bucket attached when you bought it, keep it it's yours. They cannot sell something and then disassemble or remove parts it after the purchase.

I do believe that if it came to a court case that you would win. These RK stores have more bad points than good.

ID
#1362452 Review #1362452 is a subjective opinion of poster.
Location
Mount Vernon, Ohio
Service
Rural King Sales Representative
Reason of review
Poor customer service

Rural King - Not keeping prodduct in stock

Not having product in stock for sales 3 weeks in a row.
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ID
#1357107 Review #1357107 is a subjective opinion of poster.
Location
Shelbyville, Kentucky
Reason of review
Poor customer service

Rural King - Multiple bad visits

My pets all eat taste of the wild. In last months i have visited local stores. Shelves empty, had to buy other foods. Toilets broken, staff rude. Even the voice mail does not care if you cant get through. Ive gone to local stores to support local employees but i have bought at chewy and chewy has advantages
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ID
#1350698 Review #1350698 is a subjective opinion of poster.
Product
Rural King Store Facility
Reason of review
Bad quality

Rural King - Not real sure

1.6
Details
I have been told there is possibility of a friend of mine picture being posted up in your store.. i would like to know ,and what does it consists of if anything is posted about her in your store.
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ID
#1348121 Review #1348121 is a subjective opinion of poster.
1.0
Details
I had an issue at the store and online
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1 comment
Anonymous
#1555226

really what store was this ? and what about the online thing ?

really ,really why is it the website pissedconsumer requires a 50 word min when posting comments !!!!!!!

??? they don't require that when you post complaints really , really come on people really , really , really people at opinon corp ( dba pissedconsumer .com) get with the program !!!!!!!!!!!!!!!

ID
#1347364 Review #1347364 is a subjective opinion of poster.
Location
Benton, Illinois
Reason of review
Poor customer service

Rural King - The Worse Customer Service Ever

2.3
Details
Contacted Rural King in July to set up an account for my gunshop and forwarded them our FFL and Resale Tax #. They sent email that said everything was setup and ready. Included their phone #, and my tax ID#, and said ready to take orders. Called Sat, Aug 10th to place order. Gave salesman the number I was given, said he looked and was not in system, then hung up on me. Called back and got different person who said she found me, took order and then said her system wouldn't allow to take credit card. Took my number and said they would call back when they got it fixed. Never called. 26 minutes on hold for nothing. Called Monday, Aug 13. This sales person said there was nothing in computer about my account. So, he set one up , took order, and credit card info. Got email confirmation of order that day. I called Monday, August 20 to get update on order since I have not heard anything. This guy tells me it will be the middle of Sept before I get order. 10 days processing, then ordering from the company, more time to process and ship. I asked why wasn't I told this when I ordered. He stated it was in my email confirmation. When I looked at confirmation after hanging up, of course there was nothing about this. I have to believe I was lied to. At this point, I don't really care if they ship it or not. To much hassle for a commodity item. Plus the last guy, refers to his customer as Bub, when he can plainly see your name on the computer screen. Will never attempt to order from them again.
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ID
#1334650 Review #1334650 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Undecided
Cons
  • Total experience
  • Customer service is non existent
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rural King - Nothing wrong with animal policy.

5.0
Details
Just because one person has a problem with one dog does not mean they should drop this policy, my canine enjoys coming to RK and exploring and enjoys the attention from, kids, fellow shoppers and associates. Besides that if he is not coming back dont worry about him. You are doing a good job! Like
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ID
#1333813 Review #1333813 is a subjective opinion of poster.
Location
Winchester, Kentucky
Service
Rural King Customer Care

Rural King - Battery acid spilled on me

I was looking at batteries went to grab one and it tipped over and poured acid all over my hand
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ID
#1333018 Review #1333018 is a subjective opinion of poster.
Reason of review
Damaged or defective
Rural King - This place is a joke to work for
Rural King - This place is a joke to work for
So i worked for this place for three month bill the manager of store 51 in elyria ohio w made me a manager 2 day in cause of my background and work ethic toldme he wouldback date my pay cause he gave me a raise never did that i quit my job cause of him knowly letting...
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2 comments
Anonymous
#1555229

to anonymous what is unreadable about that complaint looks fine to us here maybe you need to get new glasses !!!!!!!!

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ID
#1332289 Review #1332289 is a subjective opinion of poster.
Location
Elyria, Ohio
Reason of review
Other issue
Preferred solution
Calling lawyer

Rural King - Fired for what they say signing off the bathroom sheet when

2.1
Details
My responsibility was a loader we do everthing i have been called on the radio to pick up trash the manger walked rate by it and the trash can was 3 step away the bathroom get clean then 5 min later trashed ive clean *** off the walls there is *** stains on the toilet that ive scubed for 20 min and will not come off mangers are a joke if you wont kiss there behinds and tell them exaclty what you think i hold no animosity towards the company just the current management team at zephyrhills rual king very unprofessional management is sleeping with each other as well no wonder the turn over rate is so high expectations vs reality an people don't relize there always understaffed they try and squeeze every bit out of one and get upset when task are not completed because loaders get bathrooms karts assisting customers which loved the cashier and anything managers said however they want all of this done with only one person and when the store is busy and get ticked very wonder company and great place to shop just not to work fix managsment also stop being so cheap way below average wages have certain people loader should have 2 running at all times not one the expectations vs the reality is just that
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ID
#1320889 Review #1320889 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Reason of review
Return, Exchange or Cancellation Policy

Rural King - Failure of HR return contact

3.0
Details
I have put a app in over a month ago. An i have called HR everyday an left message to check on my app but never receive a answer or a call back. When Waverly, Ohio factory is hiring. No matter what numbers i push no one answers. Please reply back an thank you. If you would please inform me on a step i can/should take for a reply. Thank you for your time, Audrey Major 740-855-2343 cell# 740-973-5763 home audreymajor82@gmail.com
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ID
#1320405 Review #1320405 is a subjective opinion of poster.
Location
Waverly, Ohio
Reason of review
Work Experience or Job Application