Rural King Reviews

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New Reviewer

2.5 quart Clematis 16.99

I just need to know when the Hartland MI store might receive the plant advertised in Sunday's April 28th paper. I have visited the store and called every day since the advertisement came out. Can you supply me with any delivery information or should I just shop somewhere else ? Sharon Jenkins 291 Bozeman Court Howell, MI 48843 517 295-****
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ID
#1525429 Review #1525429 is a subjective opinion of poster.
Location
Ann Arbor, Michigan
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer

Store or funny farm

We bought a whole machine last May 2018. I have been a customer at your Bonita Springs store for Rural King since that time. At first it was fabulous but each trip hasn’t listened to the point that I don’t even want to go anymore. The most recent incident was when I purchased corn for the squirrels which apparently contained grain marks. We have been struggling for two months to get rid of the moths. I ordered see cake online because you never have them in the store. I received a confirmation for my order I thank you for picking up your order a email telling me my order was ready to pick up, I am one that told me to call the store. I called the store and nobody knew what I was talking about. This is kind of what happens when you’re in the store for you call the store. There is a lovely blue flower in front of your store in Bonita Springs. I would like to have some of them. I called the store today and the young lady said we don’t sell those. I said i’m not asking you to sell me those flowers I’m asking you what they are. After being on hold for about six minutes, she came back and said no one knows I just hung up. Christmas time was a nightmare in that store because everybody that I approach to ask for a product had only been there two weeks. I’m done I would rather pay more two dollars per seed cake then drive to the Bonita store again .
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ID
#1520237 Review #1520237 is a subjective opinion of poster.
Location
Bonita Springs, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution

No help

Couldn't get any body to help with batteries cashier couldn't give me any information about royalty points said he didn't know but then he asked for help and the other lady said They didn't have a royalties account so I would like to know what I filled out online
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ID
#1518089 Review #1518089 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Unsatisfied

Bought a lawn and garden battery for mower 10 months later i had to replace it says limited 1 year warranty it was not mistreated i was given no credit either have a warranty or not but less than 1 years use very dissatisfied
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ID
#1518002 Review #1518002 is a subjective opinion of poster.
Location
Roswell, Georgia
New Reviewer

Vet discount

My husband bought a substantial amount of supplies at Rural King in Elizabethtown, Ky. They did not give him a veterans discount. This is a dis-honor. Now they are coming to Glasgow, Ky. If they dont honor veterans, we will not be shopping there!
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ID
#1517467 Review #1517467 is a subjective opinion of poster.
Location
Radcliff, Kentucky
Service
Rural King Manager
New Reviewer

I was going to buy a $1600 trailer Saturday at 6:00PM i was told to come back monday so they could call the bank to make sure the check was good I'll never buy anything there again and will tell every

I was going to buy a $1600 trailer saturday at 6:00PM was told to come back monday so they could call the bank to see if its good i thank ill never buy anything there again
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3 comments
#1986477

Y"all got a good bank

#1986476

Y'all got a good bank

#1986474

Y'all a good bank

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ID
#1514181 Review #1514181 is a subjective opinion of poster.
Location
Charleston, West Virginia
Service
Rural King Manager
Reason of review
Poor customer service

Employee complaint

I was in the rural king store in farmington mo. There was a employee named stephanie sitting on a box reading a book in the chicken aisle. Also another employee named Dakota was standing there talking to her. I mention the chickens didn't have any water and one was dead. She said ok i will take care of it. Then she continues to talk with the employee. She needs to be fired. How can management pay someone that is not doing anything? Management not taking care of the problem.
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ID
#1510508 Review #1510508 is a subjective opinion of poster.
Location
Saint Francois, Missouri
New Reviewer

Go there all the time

we love going to the rual king in hartland mich. and taking our dog with us the employees are always nice.the prices are good also.
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ID
#1504787 Review #1504787 is a subjective opinion of poster.
Location
Ann Arbor, Michigan
Service
Rural King Customer Care
Reason of review
Good customer service
New Reviewer

Incompitant Asst. Manager, Martinsville Virginia

On March 21, 2019 I went to customer service with 2 lawnmower batteries in my possession. A new 1that I had purchased a few weeks before that would not work. And the Old core that I didn't bring with me when I first bought the new battery. I told employer I wanted to exchange the new battery for the exact same battery and I would like my money from the core from the original purchase. She in turn took the battery I had purchashed and advised me to go get another one. When I returned she rang up the new battery and proceeded to hand me a new receipt. I in turn said I'm due money for my core that I brought in. She looks at me and said you need a core for the new battery. I told her the core I gave you was for the initial battery purchase I had made several weeks ago. She insisted we were even. I again showed her the original receipt , pointing out I was charged extra when I made purchase for not having the core battery, 'Im returning it now and I wanted my refund. Just wondering where you get these people from, it doesn't take a genius to finger this out. Although I eventually got my refund after about 30 minutes. My point is this should have been a 5 minute encounter.
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2 comments
#1689046

The battery you returned and the new battery would be an even swap if it's a matter of two or three weeks. There wouldn't be a core credit for the first battery since you didn't have a core with you.

Any credit for a core should be applied to the second battery and noted on the receipt for that battery. There is no "money due".

#1664026

The Rural King I'm speaking of is not in West Virginia, its locatedin Martinsville Virginia

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ID
#1498056 Review #1498056 is a subjective opinion of poster.
Location
District Iii, West Virginia
Reason of review
Employees in management that cant do there job
Preferred solution
Let the company propose a solution

Wish a Rural King would locate in the Fredericksburg, Va. area.

Only one Tractor Supply in immediate area. Last feed store, Roxbury Mills has announced it is closing after the Spring season. Still many farms and gardens in this area. Consider?
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ID
#1495016 Review #1495016 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
Pros
  • Product selection
Reason of review
Fair pricing
New Reviewer

Looks are deceiving!

Makes no sense that they have designated parking spots for veterans but offer no veterans or military discount. Reaaalllly, they just lost 4 customers. I will never go to this store again. We can park anywhere, a discount thanking our veterans for their sacrifice is what makes sense.
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ID
#1492383 Review #1492383 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
New Reviewer

Extremely rude

I called customer service explaining to them that i am looking for a product (sku4070****) and have been unaboe to find any locally. The very rude lady i spoke with told me that i could get 5 bags from a store that is 3 hours round trip away or 100 bags from a store that is about 7 hours round trip away. I asked her if there was a store to store transfer and she stated no. I asked if there was anyone i could speak with about that and she stated there was noone to talk to about changing a store policy.i shop at rural king about 2 times a week, spending close to 100 dollars each time and her stating that customer service was the corporate office and not letting me speak to a supervisor was very unprofessional. The wood pellets i am looking for is the only way we heat our home and another customer bought the last 2 pallets that have been shipped to our store. It is 8 degrees outside and i have no heat in my home. If i am unable to get these pellets i will have no heat in my home for the next 7 days that it is to be around -3 degrees outside all week.
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ID
#1485482 Review #1485482 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
New Reviewer

Purchase a firearm

Went to pick up a layaway firearm was blocked from their system due to someone else having the same name.called corp office spike with mrs Adams who was terribly rude and told me in so mamy words dodnt care if i shopped there.needless to say they have lost a very good customer. And word of mouth is the worst.ill make sure to let everyone i come in contact with how rual king treats its customers!!!! So very disappointed. The smiths
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ID
#1480145 Review #1480145 is a subjective opinion of poster.
Location
Leesburg, Florida
Service
Rural King Customer Care
Reason of review
Order processing issue
I attempted to purchase a firearm from Rural King that I had previously put on layaway (I have made several purchases from them in the past with out any issue). This time when I filled out the 4473 background check (including my S.S.#) it returned with a concern. I was...
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ID
#1479830 Review #1479830 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Cat liter ordering

Your elyria store is always out of rural king brand 25 and 40 pound. I tried to call and talk to someone in charge of ordering but no one seems to know who is in charge. So i will not go back to rural king i have a walmart and tractor supplu just down the road
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ID
#1476974 Review #1476974 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service