Rural King Reviews

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New Reviewer

Terrible

manager had just clocked out said i would have to come back tomorrow would not give me back the amount i paid for the product very pissed will never go back there
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ID
#1429361 Review #1429361 is a subjective opinion of poster.
Service
Rural King Manager
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund

Worst online order ever

First of all, I ordered this on 12/03/18. I called a week later because it still had not shipped out and I was told specifically that it would be here for Christmas. Then I received an email saying it was taking longer than usual but it would definitely be there for Christmas. I then receive an email a week before Christmas telling me it’s out of stock and my order was cancelled and now I can’t order it from anywhere else to get it in time for Christmas for my boyfriend. I got a 10% off my next order, like I will ever order anything from them again. Worst service I’ve ever experienced.
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ID
#1429086 Review #1429086 is a subjective opinion of poster.
Location
Matthews, North Carolina
Service
Rural King Shipping Service
Reason of review
Order processing issue
New Reviewer

Blown off by person answering phone

I asked them if they had a product. Answer was we did.Dont know if we still do.We are too busy to check for you.i am from out of town and willing to drive to get it.Just look and see .No to busy Shocked
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ID
#1429043 Review #1429043 is a subjective opinion of poster.
Location
Kissimmee, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service
New Reviewer

Order cancelled after waiting about a month

Ordered a few items from Rural King website after waiting bout a month with no updates or information I get an email saying they cant fill the order and its been cancelled. No offer for rain check, just cancelled. what poor customer service. Don't sell things you don't have and cant get and irritate customers. I wont make the mistake of being a customer again. no option to pick stars with this complaint/review but would give them no stars
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ID
#1428142 Review #1428142 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Rural King Shipping Service
Pros
  • It showed in stock
Cons
  • Fail to deliver
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Short of help

I went in to buy chicken feed, went straight up to get someone to help me in chicken feed, no one came back to help me in the chicken feed
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ID
#1427899 Review #1427899 is a subjective opinion of poster.
Location
Brentwood, Tennessee
Service
Rural King Customer Care
Reason of review
Poor customer service
New Reviewer

Complaint

I was a member of the team and I got fired today because I told them I couldn’t lift up anything heavy because I’m pregnant. So I feel like I was being discriminated because of that. I would really like to talk to someone about this because I don’t think it’s the right way to treat anyone.
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ID
#1422655 Review #1422655 is a subjective opinion of poster.
Location
Gainesville, Florida
Reason of review
Work Experience or Job Application

*** of a time trying to deal with Rural King

on November 19 I put the Ruger AR 556 rifle in my cart for 469.00 and tried to complete my order. The site would not let me complete my order. I called the 800 number and set on hold for 30 minutes and hung up. A day or so later I got email saying I left something in cart. tried again to complete order but price had changed. Called 800 again ,again hold way to long ,hung up. Called numerous times never got to speak to anyone. your telephone system is terrible. I want someone to call me , no email, I want to speak to a person and buy the rifle for the 469.00 price. john eakle 304-619-****
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ID
#1421271 Review #1421271 is a subjective opinion of poster.
Location
Huntington, West Virginia
Product
Rural King Website
Cons
  • Your telephone system and customer service
Reason of review
Order processing issue
New Reviewer

FALSE PROMISE

I ordered a rifle online on November 26, 2018 during a Black Friday sale and the order was processed. I figured it may take a week at most to receive it but there was a problem with the FFL dealer so we got that cleared up in the first 3 days. Two weeks later they email me and tell me it's out of stock???? It doesn't take two weeks to find out you haven't got stock to fill an order. The website should have showed the item was "SOLD OUT" when stock was depleted. They sent and email apologizing for the inconvenience but never offered a supplement in exchange. Two weeks of being scammed while I could have purchased from someone reputable, and now the good sales are over. Beware of Rural Kings "great deals". A total waste of my time.
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ID
#1420681 Review #1420681 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Two weeks of waiting for nothing
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
Let the company propose a solution
He was a jerk to another customer while all of us watched on a busy Sat afternoon. Then he turned to a worker and proceeded to holler at her, driving her to tears. Wow, how embarassing even for us customers. I witnessed someone lay their items down on the table by the...
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1 comment
#1610947

I have witnessed the same thing. He's really *** at the front of the store scowling at customers like he sees into our soul. Hateful and ***

ID
#1420678 Review #1420678 is a subjective opinion of poster.
Location
Springfield, Ohio
Service
Rural King Manager
Reason of review
Poor customer service
New Reviewer

Sold rabbits haven’t received payment

I sold the Waverly Ohio store rabbits about 3 weeks ago and I want my money this is rRidiculous to have yo wait this long for payment
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ID
#1420130 Review #1420130 is a subjective opinion of poster.
Location
Waverly, Ohio
Reason of review
Problems with payment

Bring the dogs to pet friendly stores dont let them die in hot cars

Pet friendly stores can save alot pets deaths if you have a fear of dogs or pets its your job to avoid contact. In any store or even outside or on street if you or your child fears pets. You may look diffrent or act diffrent and. Pets know so you need to adjust your life and learn how to deal with pets comeing up to you
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ID
#1419972 Review #1419972 is a subjective opinion of poster.
Location
State College, Pennsylvania
New Reviewer

Items not in stock!

Rural King - Items not in stock!
I checked online for an item , website stated 11 of item i needed was in stock at my store, i drove 15 miles one way to the store, there were NONE IN STOCK!
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ID
#1419854 Review #1419854 is a subjective opinion of poster.
Location
Henderson, Kentucky
Product
Rural King Website
Reason of review
Not as described/ advertised
Absolutely piece of *** work from rkguns. Brought a firearm on 11/22/2018. They did not ship out until 11/29/2018. Worse, they shipped by USPS priority mail which got stucked in Dallas distribution center for 5 days. Called customer service at rkguns and got the same...
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ID
#1419206 Review #1419206 is a subjective opinion of poster.
Location
Corpus Christi, Texas
Service
Usps Priority Delivery Service
Reason of review
Order processing issue
New Reviewer

Terrible

I was unable to get anyone to answer the phone i tried 4 times with NO success. TERRIBLE customer service. You should be ashamed
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ID
#1418078 Review #1418078 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Rural King Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
New Reviewer

Takes a month to receive an item that is supposed to be in stock,

Ordered a gun on 17 NOV 2018, it is now 6 DEC 2018. Cannot get a status of my order since you are put on hold for hours and the online system to inquire about the order does nor come up because the order has been 'processing' the last 2 week. Either total incompetence at work, or a deliberate attempt to slow the process in order to hang unto your cash longer. The BBB could not even get a response so good luck! My last purchase with this company!!! Anybody can advertise low prices if they never have to deliver them!
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ID
#1416412 Review #1416412 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
Service
Rural King Customer Care
Cons
  • Customer service - very rude
  • Anything about this company
  • Fail to deliver
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Deliver product or service ordered