Rural King Reviews

Show reviews that mention
store customer service customer service manager order employees money people customers
Filter review
New Reviewer

Rk guns dont do it!!!

First 2/ 5 days. To do order.Then 7/10 days .Then 2 weeks or longer i got fed up with run around.When canceld my order they were nasty.and todate no refund.
View full review
ID
#1416410 Review #1416410 is a subjective opinion of poster.
Location
Waverly, Ohio
Service
Rural King Customer Care
Reason of review
Order processing issue
New Reviewer

Warranty dispute. Bad customer service.

Service at the ocala store Is bad and the boss is to ***
View full review
ID
#1415168 Review #1415168 is a subjective opinion of poster.
Location
Ocala, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service
New Reviewer

Poor service on internet order

I wrote a lot and it would not go through on your wed site. I would like for someone to call me from the corporate office so I can tell them. Second time with internet trying to place some order and was very rude plus this time quoted several different prices. Plus corporate office let internet customer service try to help again and this is what happened
View full review
ID
#1414263 Review #1414263 is a subjective opinion of poster.
Product
Rural King Website
Reason of review
Order processing issue

Deer Hoist Order 11-26-18

Oder placed and was told 1-2 day shipping. Spoke to a lady yesterday and she told me that the item is being shipped and she would email me back with tracking number! Was not truthful!! Today 12-3 was told my Ofer was canceled!!! Very bad company to do business with!!! Never again!
View full review
ID
#1413171 Review #1413171 is a subjective opinion of poster.
Location
Buffalo, Texas
Service
Rural King Shipping Service
Reason of review
Order processing issue
New Reviewer

Bad Buisness

Why did ya'll cancel my order?It says it was canceled per my request. I did not cancel my order. I really wanted this pair of boots and I thought i could do business with Rural King. I tried several times to talk with someone with no answers given for a reason it was canceled. I did not cancel my order.I used to want a Rural King in Georgia but with the way this was handled I hope you all never come to Ga.I will make sure everyone knows how rural King handled this. All over a Dang pair of boots that I waited over a week for them just to ship. Then to find out that my ordered had been canceled without my request.Amazon is King!
View full review
ID
#1412995 Review #1412995 is a subjective opinion of poster.
Location
Rome, Georgia
Service
Rural King Customer Care
Cons
  • How management treat customers
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution
New Reviewer
We are dissatisfied with the restocking on your Good Friends Grain Free dogfood in salmon & sweet potato, and beef & sweet potato. This is the brand we have been buying for some time now and our 3 dogs all like it. We live in Hilliard Ohio and drive 30 minutes plus to...
View full review
View full review
ID
#1410307 Review #1410307 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
New Reviewer
Bought a 3 piece set of tin pans for .99 cents. The pans were typed together but he charged me .99 cents 3 times. when I called to tell them of the over charge the young lady that answered the phone never once apologized for the mistake. she was very rude and told me...
View full review
View full review
ID
#1404849 Review #1404849 is a subjective opinion of poster.
Location
Front Royal, Virginia
Service
Rural King Customer Care
Cons
  • Need new customer service people
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund
New Reviewer
I bought 2 bags of this food for my 8 dogs(6 GSDs ages 5yo to 4mo), 10yo puggle & 6yo toy Aussie). It made 4 of my GSDs ages 6yo, 1yo & 2-4mo, my puggle AND my toy Aussie throw up worms. ALL of my dogs are utd on shots and wormings so for this to happen is definitely...
View full review
View full review
ID
#1404399 Review #1404399 is a subjective opinion of poster.
Location
Griffin, Georgia
Product
Rural King Crunchy Bites Dog Food
Reason of review
Bad quality
New Reviewer

Manager needed to be fired

MY daughter went in there and found a rabbit that was under the weather, she asked if she could get a discount and take the rabbit home, the assistant manager Scott, stated he didnt deal with animals he works the other side of the store. FYI your an Assistant manager you work the whole store! the last time i had problems corp ordered new birds which were to be placed on hold for me and were sold! this is why YOU WONT GET A DIME OF MY MONEY!!!!! they need to be shut down there needs to be training! and managers need customer service classes.
View full review
ID
#1403722 Review #1403722 is a subjective opinion of poster.
Location
New York, New York
Service
Rural King Manager
Reason of review
Poor customer service
Preferred solution
fire the assistant manager
New Reviewer
RK online purchase of item listed as in stock,placed order no communication status of item, contacted cust service chat unhelpful waste of time 0 zero help placed order 11/11/18 todays date 11/18/18 RK site still lists item in stock ready to ship? go to lookup order...
View full review
View full review
ID
#1402975 Review #1402975 is a subjective opinion of poster.
Location
Norwich, New York
Service
Rural King Shipping Service
Cons
  • Deception rk online web site products not in stock ready to ship
Reason of review
Order processing issue
Loss
$30
Preferred solution
Let the company propose a solution
New Reviewer
I placed an order on 11/9/18 for oil for a chainsaw, to this day i have not received an email confirmation that it has been shipped and today is 11/16th. I called i believe tuesday of this week and was told glitch in their system they see my order but it was not sent...
View full review
View full review
1 comment
#1598688

Well let’s see how this goes, I called this morning at 720 am their time not on hold as long about 15 minutes and spoke with Ryan who put me on hold to check with his supervisor about cancelling my order supposedly system wasn’t working right but is working on cancelling it and then supposedly Adam the supervisor yelled to Ryan that yes it is canceled and I should see the refund on my card next week within a couple business days! Let’s see how this goes I will keep you all posted about this company!!!

ID
#1402089 Review #1402089 is a subjective opinion of poster.
Location
Scarborough, Maine
Service
Rural King Customer Care
Reason of review
Order processing issue
New Reviewer

Road 12ga 9rd mag

Have got part ofthe promotional add that was advertised 4 weeks ago was told it was gonna be 2 weeks and has been 4 and one of the mangers got *** with me
View full review
ID
#1397881 Review #1397881 is a subjective opinion of poster.
Location
Martinsville, Indiana
Reason of review
Poor customer service
New Reviewer

Battery rebate

I bought a nwe battery and it was bad 12 volt for a riding lawn mower tractor and i sent in all the paper work you required but i have got nothing back . l would like to know what we do from here please advice Ron my email is rsrhun@***.com
View full review
ID
#1396340 Review #1396340 is a subjective opinion of poster.
Location
Sebring, Florida
Service
Rural King Rebate
Reason of review
Order processing issue

I will never buy dog food from their

My dogs threw up after eating the cheap dog food good friends never ever again
View full review
ID
#1389903 Review #1389903 is a subjective opinion of poster.
Location
Wooster, Ohio
Product
Rural King Dog Food
Reason of review
Bad quality
New Reviewer
Rural King - Dont order online.
Rural King - Dont order online.
We dont have any in our state, but I ordered 6x of the 39 drawer Stack-on organizers because they were 40% cheaper than Amazon even with shipping, didnt want my credit card number on file with a store im probably not going to do business with again, so i checked out...
View full review
View full review
ID
#1387297 Review #1387297 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
Loss
$150
Preferred solution
Deliver product or service ordered