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Rural King - My experience and friends have been excellent

I have ordered several guns as have friends from RKGUNS. Each transaction has been perfect. Excellent prices and when shipped to Rural King, they is only a $2 transfer fee.
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ID
#1216807 Review #1216807 is a subjective opinion of poster.
Reason of review
Fair pricing

Rural King - Horrible customer service

3.8
Details
I just left the Rural King in Clarksville Tn and they are by far the rudest workers i have ever incountered. Our cashier Cindy W. Was down right rediculous to me and other customers. She was extremely disrespectful and after years of driving a hour one way to shop and Rural King i will not be going back.
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ID
#1216782 Review #1216782 is a subjective opinion of poster.
Service
Rural King Cashier
Reason of review
Poor customer service
2.8
Details
bought new battery 2 week dead as a hammer . Had to have one that night replaced it with another from other store. next time to rural king tried to return it in exchange for another battery I needed . sorry only can exchange it for the battery like I had bought I...
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2 comments
Anonymous
#1853166

there was a five dollar credit for six months left on my old car battery.... so I bought a new battery ....plus the five dollar credit from the old battery.....

....The new battery fail three months....Went back to Rural King for an exchange.... could not get an exchange ..because... They give me the warranty from the old battery purchase date .....because of that five dollars credit from the old battery....... warning.....

if your battery is over 60% ... do not use the credit for a new battery.....

it is not a credit ....they will extended warranty from the old battery purchase date... Spring Hill Florida...

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ID
#1216631 Review #1216631 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$60

Rural King - Never, ever shopping there again

After not returning our money for a generator that we had not taken possession of, we have not stepped foot in that store since and never will. They will not get another cent of our money.
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ID
#1213980 Review #1213980 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rural King - See For Yourself

4.0
Details
I think that instead of ignoring complaints about customer service CEO or executive should visit Hartland Mi store and try to buy a gun and see what it really is like to be ignored at the counter while employees BS with someone or get ignored then they will know the truth AND DONT TELL THEM YOU ARE COMING TO THE STORE. There will always be product complaints and paperwork that is slow to fill out I get that but to ignore customers ready to buy and not just me friend same thing happened to him even though good gun price it's not worth it and did pay alittle more on line from competition but way way less hassle and treated right
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ID
#1213237 Review #1213237 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Store and checkout staff
Cons
  • Employees of gun barn
Reason of review
Poor customer service
Loss
$200
Preferred solution
Just want the customer service fixed

Rural King - Check out at store is terrible, don't get any worse

2.8
Details
Last two times i been there, check out was terrible. 40 people in line to check out. I left a buggie full of farm items and walled out, im not going to wait 45- 60 min to check out. It dont get any worst then your store now. You have to improve or lose a lot of busineess.
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ID
#1212819 Review #1212819 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Product
Rural King Checkout Facility
Reason of review
Bad quality

Rural King - Horrible Assistant Manager

1.0
Details
You sure do have one horrible assistant manager! she likes to run her mouth in front of of customers and never doing anything. I am a frequent shopper everything I see her she is either on her phone or demanding people to do things and talks to them like Dogs! How do you expect her to get your business up when no one wants to work for her??? Someone needs to do something about her!
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ID
#1203969 Review #1203969 is a subjective opinion of poster.
Location
Farmington, Missouri
Service
Rural King Manager
Reason of review
Poor customer service

Rural King - ***

1.0
Details
I have been 5 days since the pay period without a paycheck. Someone elses banking information was put in for my account and my paycheck was given to another person my hr rep at my store in sweetwater tn will not tell me anything about it just that she is working on it im not getting paid to work and if this continues i will spread the word about this incident to the media
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ID
#1202677 Review #1202677 is a subjective opinion of poster.
Location
Sweetwater, Tennessee
Reason of review
Work Experience or Job Application

Rural King - Unprofessional

Rural King Charleston, WV. Female clerk at the gun sales counter. Speaking with person who was doing background check for 3rd time in a row. Gentleman said he worked where she had worked. Not Rural King. After a conversation between 2nd and 3rd background check, with a multitude of people waiting, we all learned about people they worked with. Including her ex and various other personal details we, in line, did not need to hear. Very unprofessional for gun counter.
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ID
#1202614 Review #1202614 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Missing bait from mouse trap.

1.8
Details
Purchased a bait mouse trap. First one no key cannot open without key. Second one no bait. Packaging said nothing about buying bait separate...no one at service desk said "this does not come with bait".
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ID
#1202221 Review #1202221 is a subjective opinion of poster.
Location
Sweetwater, Tennessee
Reason of review
Damaged or defective

Rural King - Rebate coupon usage

3.5
Details
Why is it that Rural King has a 12% rebate on products you purchase they send you the rebate coupons then when you use their coupon they still charge you taxes on the amount of the coupon when you've already paid the tax once already
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ID
#1201990 Review #1201990 is a subjective opinion of poster.
Product
Rural King Rebate Coupon
Reason of review
Problems with payment

Rural King - Extremely rude employee

1.0
Details
I went to leesburg fl to purchase shotguns and Robert was very rude and short from the beginning.He seemed to enjoy being rude.i talked with another employee who said they had other complaints about Robert and i ask why would they keep him employed and he said because he knows guns.Wow i did complain to management but felt as if nothing would be done.i dont think he cared as far as me going back to that store i wont my money spends in other stores just as easy.
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ID
#1201599 Review #1201599 is a subjective opinion of poster.
Location
Leesburg, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Poor Customer Service

3.3
Details
I have been trying for over 3 months to get my UTV that was purchased there less than a year ago worked on. Several things have happened to it in the few months I have had it. I have contacted our local store several times and am told to keep checking back because they don't have a service tech there to work on them. I was finally referred to a different Rural King location which is about 40 miles from where I live. Called them to make sure they can work on it and their manager stated that they are a small location and tried to refer me to a Hisun dealer who wants to charge for the repairs.....WHILE THE MACHINE IS UNDER WARRANTY!!!! I have contacted RK Corp office with no help. This company is worse than I expected.
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ID
#1201231 Review #1201231 is a subjective opinion of poster.
Location
Cross Lanes, West Virginia
Product
Hisun Motors Utility Vehicle
Cons
  • Service department
  • No urgency from manager
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Rural King - Very poor customer service

1.9
Details
Almost a year ago, bought a very expensive tool chest cart (over $500.00). After it was loaded on my trailer, by a store employee, i discovered the bottom drawer was damaged. Manager notified, pictures taken, i was offered $50 gift certificate which i declined. I wanted the bottom drawer replaced. I have called manager numerous times, been to the store numerous times , and even called the company myself. STILL, not replaced. This is beyond rediculous!!! This needs to be replaced. I spend alot of $ at Rural King and i'm in disbelief that the owner allows this.
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ID
#1200939 Review #1200939 is a subjective opinion of poster.
Service
Rural King Tool Chest Part Replacement
Reason of review
Order processing issue

Rural King - Very poor customer service

RK guns does not seem to be interested in customer service excellence. They have very weak response times nor have they responded to any of my emails. They're add ads to not mention say 7 to 10 business days and shipping which in this consumer-driven world is terrible
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ID
#1191312 Review #1191312 is a subjective opinion of poster.
Location
Farmington, Missouri
Service
Rural King Shipping Service
Reason of review
Poor customer service