Anonymous

HORRIBLE SERVICE ! SHOP ELSEWHERE !

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Order placed Dec 8, 2017; 4 days later told "should" ship this WEEK (AFTER holding on phone for 34 MINUTES--my fault) ! Sent 2 emails re awful service and unsecure/hacked website info days ago and STILL NO REPLY. COMPANY CEO NEEDS TO GO ! WORST SERVICE EVER ! You people should be trained by AMAZON, MENARD'S and LL BEAN. No excuse for such terrible service, especially this time of year. It's obvious this company is very poorly run by incompetent, uncommitted people who have insulated themselves with unresponsive phone recordings and a web site with phantom e-mail service. FAKE NEWS also on web site about how rural king highly compares to other companies You people are a joke.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Ordered a gun

Seems like the reviews are bad , looking every day still says processing , dont want to give bad reviews, but !
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Reason of review:
Order processing issue
Breyona Rki

Check

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I goy paif on the 3rd or 4th of December. I should've gotten paid again. I have not yet recieved my pay. I was just wondering when i would be gettibg paid.
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Reason of review:
Work Experience or Job Application
Anonymous

Weeks to ship, shipped after canceling!

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After waiting five weeks for my shooting bench to ship I emailed a query about when? They answered they didn’t have in stock at warehouse and had to ship from one of stores! After three more weeks I told them one more week or cancel order. After another week I canceled order. They answered neither of these emails then shipped another week after I canceled. Box came today. Looked like it came through Vietnam war and Desert Storm! Amazingly bench was okay. I feel like reversing the charge on them but i’ll Keep the bench. Rest assured I will never deal with this inept outfit again. No shipping dept., no customer service, no thank you!!!
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Cons:
  • Shipping time and customer service
Reason of review:
Poor customer service
Anonymous

5 weeks and still waiting for on-line item

12/10/17 - I ordered 2 sets of LED string lights on-line. no email confirmation (but $106 payment was processed) 12/18/17 - I sent email to Customer Service - no response 12/31/17 - I received satisfaction survey (even though no item) 1/4/18 - I waited 47 minutes on-hold only to be told that they were unable to provide shipping status (the item was between warehouses) and that there was a shipping backlog - unsure when it will be shipped but that someone would email me when shipped 1/18/18 - still no delivery and no email... hmmmmm I am a very unhappy customer at this point... I would like to know how to cancel my order and how to obtain a full refund since the item will never be shipped to me. Donna Frager - Oxford, Ohio Order # 10092****
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Loss:
$106
Cons:
  • Slowest process and delivery ever
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous

Tax scam

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Every time you purchase livestock feed from them they charge you sales tax and make you fill out a tax form this is not required in the state of Florida all livestock feed is exzempt from sales tax
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Reason of review:
Pricing issue
Anonymous
map-marker Spring Hill, Florida

Awful, cacist worker.

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We have been shopping at Rural King store in Spring Hill several times but last Sunday will be the last time. We were in line for free popcorns.

The long dark blonde hair woman worker was bagging and popping popcorns , the woman in front of me got her popcorns and said to the blonde worker : "Thank you ". She answered :" You are welcome ". To my turn, after getting my popcorns, I said : " Thank you " . The woman worker staring at me form top to toes, did not say a word.

I stepped to the side. The person behind me was my husband, after getting his popcorns, he said to the woman worker :" Thank you". She smiled and told my husband : " You are welcome ".

I would call this woman worker at Rural King is an uneducated racist because I am Asian, my husband and the woman in front of me are Caucasians. I am retired Registered Nurse from California and very proud of my skin color and my FROFESSION.

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Reason of review:
the way i were treated
Anonymous

Online gun purchase

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this was a black Friday deal . Buy gun on bf and get 100 off from browning .WELLLL she told me it would take at least 10 days to process and more to ship and with mail running slow .I would not get in time and so I cancelled order 9.99 to ship hmmm .Grab a gun 7.99 and is there in 2 days to my ffl .I wont bother with again I will do buying else where .Every one needs to look at the reviews from people before buying from stores on line .I didn't on this one and look what it cost me .No wonder they have it in stock .
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Loss:
$100
Pros:
  • It showed in stock
Cons:
  • Will never use them again
  • Slowest process and delivery ever
  • This experience
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous

Most Horrible Online Shopping Experience Ever

Placed an order (Christmas present) on December 9 for an "In Stock" item that stated would be shipped in 2-3 business days. After not receiving a shipment confirmation, I started calling to see the status. Spent literally hours on hold trying to see when it would be shipped out. I was promised everything you can imagine including next day shipment so it would arrive by Christmas. I was told something different every time I talked to someone including that they had been really busy. I responded that that's what happens to companies during the holidays. They get busy. Finally, on December 28, after threatening to speak to management, I was told the item was no longer in stock and would need to be cancelled. If they had told me this early on, several days before, I could have purchased from a different, credible, honest, reliable company. Never place an order with this company. Their customer service is horrible. If you can't fulfill your online orders, you don't need to offer the service. Simple as that!
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Reason of review:
Order processing issue
Anonymous

Horrible Experience

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I went into the Lake Wales RK to purchase a Stihl chainsaw. Went to the shelf and all were sold out, asked a guy named Bob with a pony tail if they had anymore, he said no they are all sold out.

So I walked around the tools and saw a huge pallet of stihl chainsaws in the shop. So I found Bob again and said you have chainsaws in the shop and I would like 2 of them. Bob said I can’t sell you any, I just clocked out to go home, come back tomorrow. So I went to customer service and asked if anyone else in the store can sell me a stihl chainsaw?

The lady said only Bob can, as he was walking by the counter, she asked Bob to help me and he replied “I can’t, I’m already off the clock”. Excuse me?? Rural King and Bob just missed out on a sale of over $1000. This happend before Hurricane Irma even hit Florida and it was around 455pm on a Thursday.

I will never go back to Rural King anymore.

Bring back the other guy that worked back there before Bob, he was the military guy. Atleast he helped you out and made you laugh.

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Reason of review:
Poor customer service
Eydie Kdf
map-marker Crystal River, Florida

Crystal River RK Sucks

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Went into Crystal River RK at 6:20pm on Saturday, Nov. 18, 2017, to do our weekly shopping.

It's not unusual to not find a cart. You can stroll thru the store and find one; but Saturday we could not. So I went to the front desk and was told that they had only one and someone was probably using it. I explained that I was buying 18 bags of feed; to which the girl shrugged and said that a loader could help me.

I didn't need a loader I needed a cart for 18 feed bags. A young man came into the conversation to say that he could get a carriage and help me. Really? 18 - 50 bags of feed.

How many carriages would that take? I walked out. Their female store managers look like hobo's (no offense to hobos) on a good day and have absolutely no customer service skills. And the majority of their cashiers don't have a clue.

Good riddens Crystal River Rural King. Oh, I spend appx.

$1,000 per month on feed for my farm. Which is now a gain for another store.

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Loss:
$12000
Pros:
  • Service in spring hill store
Cons:
  • Untrained check out
  • Not one employee could tell me an answer
  • Customer service is non existent
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Horrible

I just waited 45 minutes to speak to customer service and when I was # 1... you cut me off!!!! How dare you... bad, bad service!!!!! At 12:30 pm. 12/16/2017. I expect a return call at 724-880-**** My name is: Erin Chapman I am having a terrible experience with a store and my merchandise. Expect to speak with a Supervisor or District Manager for the #73 Connellsville PA 15425 store Why did you cut me off at Rural King . com?
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Reason of review:
Poor customer service
1 comment
Guest

don't expect rural king to call you they don't acknowledge this website's reviews or complaints because they don't care customers don't mean anything to them !!!!!

Anonymous

Horrible service,,,cant find anyone that works there,,and they advertise something but dont have any..

This has happened many times..i GOT THE AD, AND CALLED TO SEE IF THEY GOT THE gOOD fRIENDS CAN CAT FOOD IN,, I was put on hold, and after 10 minutes, I hung up,, no one got back to me,, I called back and no one answered the phone,, I waited, and called again,,busy busy,,, called again and no one answered.. I live a ways out and I didn't want to come in if they didn't have the food...

I decided to go and check to see if they had any,, and as usual they had none,,, I finally found someone and asked how come they never have the can cat food,, He told me they get about 36 cans in and it sells out right away,,,But they have a *** load of everything else, that wasnt selling.

With no help and no products,,, I cant see this store lasting...The worse customer service ever... I feed a lot of feral cats along with mine,,, their GOOD FRIENDS CAN CAT FOOD is a good buy when you can find it...

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Reason of review:
Poor customer service
1 comment
Guest

Unless you have the feral cats spayed or neutered..DO NOT FEED THEM!!!!

Anonymous

NO customer service!

Ordered two items for my grandchildren on Dec. 12 for Xmas on line.

It said they were in stock and would ship 1-3 business days. Never got a shipping notice or tracking #. Sent 4 emails to their customer service dept. and never received a response.

Tried to call about 5 times and there was always at least a 1 hour wait time, so I didn't wait. Got two emails asking me to review the items I never received. Finally reached someone by phone on Jan. 10 and was informed that my order was sent to the fraud detection department (whatever that is?).

Never an email or a phone call, even though I gave a tele # on my order. I wonder if there even is a fraud detection dept. Finally got to cancel my order.

Worst customer service I have EVER experienced. I wouldn't recommend this company to anyone.

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Reason of review:
Poor customer service
Anonymous

Never Ordering From Rural King

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I ordered two items on a Thanksgiving day 2017. I thought that would be plenty of time to get these items before Christmas. BIG FAT NOPE. I have emailed, I have called. I got no response. It’s been a month! Christmas has come and gone. I’m not happy that I’m out $65.00! I plan on staying after these ***. Next time, I’m shopping and TSC. At least they’re reliable.
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Reason of review:
Order processing issue
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