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Rural King - Manager Review from Point Pleasant, West Virginia

They hoire kids straight out of high school that have no knowledge of policies and don't warn them when there job is in jeopardy then fire them after the fact. Gallipoli's, Ohio does that. The store manager is a ***!
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1 comment
Anonymous
#1093918

I agree with you 100% the store management is a ***** most of them are rejects from other companies that couldn't do their job before so rural king hires them and they are still failing !!!! you shouldn't expect the management to explain the company policy to the new hires when most of them don't know it theirself , most of the management just runs a-muck in the stores and they do whatever they want and play favorites and there is very little or none accountability on the management side of things when something goes wrong , the best thing you can do is tell your friends and they can tell their friends and so -on to not work for rural king and don't buy anything from them period !!!!

ID
#765477 Review #765477 is a subjective opinion of poster.
Location
Point Pleasant, West Virginia
Service
Rural King Manager
Reason of review
Poor customer service
4.7
Details
I asked our Rural King manager about why the popcorn is soooo greasy now. My cats & I loved the stuff. A few ago, I bought our usual big bag of popcorn. I noticed the cats walked away. I heated some for me & thought yuck! Please go back to old way of popping your corn....
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3 comments
Anonymous
#1125555

This is a corporate thing. They want all popcorn made with 2-3 pumps of canola oil, instead of 1 like it should be. Apparently they think the popcorn being all yellow is more aesthetically pleasing, but they don't eat it, so they don't know it tastes horrible.

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ID
#764434 Review #764434 is a subjective opinion of poster.
Location
Altamont, Illinois
Service
Rural King Manager
Reason of review
Poor customer service

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Other Product Review

Don't like to be treated like a *** thief.I.came there because I didn't feel like walking to Kroger. The local cops are behind that. If those *** would stick to enforcing the law, and your employees stick to retailing, I won't be getting angry. All of you can kiss my lily white ***.
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ID
#761741 Review #761741 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Reason of review
Bad quality

Ground Blind Review

1.0
Details
Ordered a ground blind on line they gave me a delivery date when it should be delivered and 3 days later call me and tell me its not available now give them alot of buisness not sure i will now not good buisness in my eyes
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ID
#761465 Review #761465 is a subjective opinion of poster.
Location
Bloomingburg, Ohio
Reason of review
Problem with delivery
2.0
Details
Ordered 2 products on website, order was processed and given a conf. #,1 day later received an email telling me my order was canceled because products were not in stock now.I made a call to customer service just to hear that there was a glitch in the system which...
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2 comments
Anonymous
#1085012

Same thing happened to me so. I bought the product at full price to see if I could get it.

If I do I think rural King is going to have themselves a lawsuit. I'm sure a lawyer would love this case.

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ID
#759744 Review #759744 is a subjective opinion of poster.
Location
Cynthiana, Kentucky
Reason of review
Order processing issue
I bought a pair of shoes and wanted to return them. Never worn, in the box and Vincennes Rural King was very rude and told me they were "red tag" and couldnt be returned. I had no idea of this ploicy so i asked if i could at least exchange them for a different size. I...
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1 comment
Anonymous
#1090148

call corporate and let them know. They will make the store take the boots back

ID
#755186 Review #755186 is a subjective opinion of poster.
Location
Fishers, Indiana
Reason of review
Poor customer service
2.0
Details
Why was my girlfriend made to fill out paperwork to purchase a rifle and the told to send it to the FBI herself and the after they send her paperwork back and she takes it to rural king then they finally fill out another form and tell her it will be anotait she has no...
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ID
#755153 Review #755153 is a subjective opinion of poster.
Location
New Castle, Indiana
Reason of review
Order processing issue
We shop all the Rural kings it's one of the few stores we can take are dog. We went to the one in Niles MI as soon as we got into the store we were told no dogs really !!!! Not per friendly anymore when did this change??? I will not shop rural kings anymore!! No pets...
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3 comments
Anonymous
#1130363

Yes I as well took my little dog in rural King in Niles and was told immediately he is not allowed when I had just read in the sales ad to bring your dog in for a free treat they said it's a Michigan law! But tractor supply just down the street also in Michigan !

Allows it!

So I don't think it's a law !! They are clearly liars

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ID
#754669 Review #754669 is a subjective opinion of poster.
Location
Niles, Michigan
Reason of review
Poor customer service

Rural king farmington mo.

Running ads week after week and not having the item or rain checks for this. It is baiting the people with false ads. Lying is not a good way to start a new store. I asked about the multi use table at an ad price of 39.98 I was told they have not had any for a month or more and that they would most likely not have any again. If this is so why continue to run the ad for these sink tables at all. Needless to say that I am upset because I could certainly use one for I am an avid fisherman.
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1 comment
Anonymous
#1407856

Waited 45 min to talk to someone about batteries on sale. Finally talked to the so called manager.

He didn't know anything about batteries and the sale.

What kind of store is that? Another mad customer.

ID
#752794 Review #752794 is a subjective opinion of poster.
Location
Washington, Missouri
Cons
  • Lying ads
Reason of review
Never in stock for sale price because there are never any at all in stock
1.7
Details
Xenia rural king is the worst store ever the store manager joy dont care about her customers and it seems cant mange or keep good employees they had a new asst manager male dont rember his name but he was a good guy and seemed to always go out of his way to help others...
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4 comments
Anonymous
#1117472

It is not the company or MOST of the people at the Xenia,Ohio store. Its the store manager.

She does not care about her customers or employees. She talks behind peoples backs and back stabs everyone.

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ID
#751901 Review #751901 is a subjective opinion of poster.
Location
Fairborn, Ohio
Service
Rural King Manager
Reason of review
Poor customer service

Rural King - Terrible customer service!

I ordered Christmas gifts on November 30, 2015 and it's December 15th and I have not received them! I received an email saying their internet warehouse is out of stock and they will directly ship from a store which would take an additional 2-3 days to process. After 3 days I sent them an email asking for an estimated receive date and tracking #, no response. After 4 emails and no response we called them. They said oh the 1st store we checked was out of stock also and we are asking the 2nd store now and it takes 2-3 days per store. After 4 phone calls to them and a 30 minute wait per call we still have NOT resolved anything. I will NEVER shop at this store again!!!!
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ID
#751748 Review #751748 is a subjective opinion of poster.
Cons
  • Shipping
  • Customer service
Reason of review
Poor customer service
Loss
$110
Preferred solution
Deliver product or service ordered

Rural King - You have an outstanding employee

First I do not know anyone that works at the Lebanon Ohio store but I am in there a lot. I am not related to any of your employee's at this store. Here it is. I had a problem with an item I had purchased at this store. I walked up to the service desk. There was a young lady there and was helping a customer. I waited my turn, but while I was standing there I couldn't help but notice how she was handling all the different people that kept ringing her phone and people walking up to her and asking questions. I was totally amazed at how cool she was and how well she handled your business. She was taking notes, paging people,etc etc. I got my turn, she handled my problem as if she owned the store. I was over whelmed at how she handled my problem. I had never had a problem with an item from Rural King before, but sure was handled with professionalism, and was so nice. Her name is NIKI and I hope your company keeps an employee like this.
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1 comment
Anonymous
#1079005

well well congratulations on getting good customer service from a rural king store you must of been lucky that day because getting that good of customer service from a rural king store is a very rare occurrence

ID
#751404 Review #751404 is a subjective opinion of poster.
Location
Mansfield, Ohio
Reason of review
Good customer service
1.0
Details
There are rarely enough associated, what extra associated there are can 99% of the time not answer a question or offer any worthwhile assistance. The gun department had 1 person on the counter, approximately 8 people waiting, I only needed ammo. I asked a closer by...
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1 comment
Anonymous
#1076785

typical rural king every store I visit has the same problem poor customer service , no toilet paper or towels and not enough help and some of the ugliest & dirtiest stores I have ever seen and I all hear is the store managers complaining about their poor bonus checks they get every year

ID
#747303 Review #747303 is a subjective opinion of poster.
Location
West Lafayette, Indiana
Reason of review
Poor customer service
Yesterday, my granddaughter decided to stop at Rural King in Crystal River and as we were entering the store a man with a dog on a leash were leaving. My granddaughter is autistic and has a fear of dogs which makes shopping in our area a real challenge as many stores...
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96 comments
Anonymous
#1895491

Your really making a mountain out of a mole hill.

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ID
#746578 Review #746578 is a subjective opinion of poster.
Location
Crystal River, Florida
Service
Rural King Manager
Cons
  • Lack of empathy from manager
  • Store policy of permitting dogs
Reason of review
Store Policy
Preferred solution
Let the company propose a solution
2.0
Details
I live in Peru Ill and shop at rural king twice a week not any more. Went the one day to get my 200 dollars worth of feed and decide to shop little bit and saw auto tinting welding helmets for 29.91 so I grab on and long story short got to counter and it rang up like...
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2 comments
Anonymous
#1076343

I going to agree with the customer who attempted to buy the welding hood I can see this happening a lot of items don't have price labels and most of the pricing is done by the upc code on the package and I don't know of any rural king stores that has any price scanners in the departments so with that being said some one could of switched hoods or put one in the wrong spot

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ID
#746191 Review #746191 is a subjective opinion of poster.
Location
Metamora, Illinois
Reason of review
Poor customer service