Show reviews that mention
store customer customer service service manager order employees money people customers
Filter review

Rural King - Sanitary Conditions Review from Franklin, Tennessee

I took my wife with me to the Clarksville store and regret it. While inside, we both had to use the facilities. I have never, I repeat never been treated with more disdane in any retail setting, when notifying management of restroom problems. It was as though I took precious time from their day. The mens restroom smelled like a sewer, and was unsanitary. The exhaust fan doesn't work, urinals stink, toilets have *** dried to the seat bottom, etc. !!! The women's was just as bad, according my wife. I looked for a sign in sheet for cleaning, and found none. In addition, the overall appearance of the retail floor was dirty. I observed pallets being moved with debris falling, and no one seemed to care. Only once, did an employee ask if they could assist me. If I were managing the store, I would fire 85% of them. I actually went to a section where 3 were standing next to an isle joking, and tried to remove a bar-clamp from a rack that was stuck. They all saw my problem, and walked away out of sight. This place could take a lesson from Home Depot. HD didn't care about cleanliness for a time, lost market share to Lowe's. It's all due to training, or lack there of. If positive changes aren't made quickly, R K will become another casualty of management complacency. And, it will deserve it. Mr Builder
View full review
2 comments
Anonymous
#1071720

as a employee of rural king I will say that most of the rural king's have the same problem , thankfully the new Philadelphia ohio # 68 store gets a very good supply of sales flyers because they always run out of paper towels and especially toilet paper and generally we have to use them ( take a hint as to what for ) the corporate and store management should take the blame but they wont they just pass the blame on down to the cheap labor !!! well anyway if you want to contact the owner alex Melvin here is his e-mail amelvin@ruralking.com and the customer service number is 1-800-561-1752 if you want tell them but don't expect anything to change though !!!!!

Anonymous
#1073404
@PissedConsumer1071720

the 1-800-561-1752 number is for the ruralking.com website here is the number for the corporate office 1-800-860-8115

View more comments (1)
ID
#742376 Review #742376 is a subjective opinion of poster.
Location
Franklin, Tennessee
Service
Rural King Sanitary Conditions
Reason of review
Bad quality

Rural King - Manager Review from Mahomet, Illinois

3.4
Details
Was in the Effingham, IL store a few times and let me just say the way the store manager treats her cashiers is mind blowing. In all honesty I would never work for someone like her. Two of which their names are Heather and Tommy when I have been in there witnessing it. I think Rural King really needs to take a look at the bigger picture on how managers treat people. And they wonder why they have to hire all the time.
View full review
1 comment
Anonymous
#1080952

Curious what was Mgrs name

ID
#742236 Review #742236 is a subjective opinion of poster.
Location
Mahomet, Illinois
Service
Rural King Manager
5.0
Details
The Henderson,ky. Store has some of the rudest men working in the gun sales one is just dumb the other is a know it all that does'nt care to tell customers. How can these people keep ther jobs?
View full review
1 comment
Anonymous
#1070413

when the corporate office & store management doesn't care this is what you get this company hires cheap labor and gets what it pays for, its like that in about every rural king I have visted I don't see a good future for this company very high turnover of employees and lots turmoil & drama from store management its a very poor company to do business with and I hope people stays away from it !!!!!

ID
#741078 Review #741078 is a subjective opinion of poster.
Location
Lexington, Kentucky
Reason of review
Poor customer service

ADA Violations at Rural King

1.0
Details
The Clarksville TN store regularly violates ADA standards and practices by refusing the use of both doors at this store. The storefront doors are in very poor repair, difficult to open, and now there is a young man insisting you take the long way around through the entranceway. In addition, especially during the holiday season, they frequently jam aisles so full of unstable goods that it is very difficult to navigate through the store and on at least two occasions I have witnessed large bags of seeds improperly stacked and leaning, with the result of them falling into the walk ways, risking serious injury to the customers. As a side note, I have recently noticed a rather large increase in new faces, most of which were very unfriendly and would not help when called upon. It appears that the Regional Manager has not been in the store is some time, or may not be interested in what is going on there. These issues were reported to the store manager with no result and the last time I was told "if you don't like it, go shop elsewhere". I have submitted this to the TN State Attorney for investigation and hope others will issue their complaints as well.
View full review
2 comments
Anonymous
#1070324

I seriously hope that rural king gets cited by the government and sued for this, there's no excuse for any company to create such a hazzard for any customer disabled or not !!!!!

Anonymous
#1068091

ALOT OF US HAVE AND WE NEED TO STAND TOGETHER AGAINST SUCH A RUTHLESS COMPANY! THEY CARE LESS ABOUT EMPLOYEES, LONG RUNNING EMPLOYEES!

THEY WILL BREAK EVERY RULE TO GET WHAT THEY WANT AND THEY DONT CARE WHO GETS HURT!

TRUTH IS NOT IN THE CARDS AT RURAL KING. THEY DESTROY LIVES!

View more comments (1)
ID
#737544 Review #737544 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Service
Rural King Manager
Reason of review
Poor customer service

Rural King - Review in Shopping category from Union, Missouri

1.0
Details
I visited your rural king in harrisburg Illinois the other day and left aftwr i heard how a person christy ane john ( i think thats his name) talked to an employee named kaytlyn( im not sure on the spelling). They were chewing her out for just talking to a customer. Omg. When is it wrong to sociaize with customers who are shopping i your store. This is so ridulious. Then after they did that they proeeded to discuss with other employees. I will tell you this is will NEVER shope at this rural king again and ill make suee that others know just how this PERSON waa treated. If anything they need ti be FIRED!!!!
View full review
1 comment
Anonymous
#1070321

had the same problem at the new Philadelphia ohio # 68 store I knew a few people ( customers ) that was banned from store just for talking to employees or just asking for customer service the management here is a bunch of worthless self-centered rejects that came from other companies

ID
#736669 Review #736669 is a subjective opinion of poster.
Location
Union, Missouri
Reason of review
Poor customer service

Rural King - Management

I worked for rural king for over a year. The store manager was great and 3 of the 4 assistants were great . The office manager was a liar and a thief she talked to people like they were dirt. If money was found in the store and nobody called to claim it she took it. She would show up when she wanted and leave when she wanted. She would tell people it was cause she was friends with the owner and she had been there for so long. She didn't do her job and never came out to help when we'd get busy and needed help. I was glad to leave cause of her, people like that shouldn't have access to anybody's information.
View full review
ID
#736463 Review #736463 is a subjective opinion of poster.
Location
Redmond, Washington
Service
Rural King Manager
Cons
  • Management
  • Quality of employees
  • Very rude
Reason of review
Poor customer service
1.0
Details
I bought a trailer from rural king only because it came with a $120 rebate. It was submitted by the cashier at time of purchase. It was denied. I called the 800 number they said their computers were updating that it wasn't anything i did and they resubmitted the...
View full review
3 comments
Anonymous
#1111766

I bought a firearm with a rebate and the same thing happened to me...how can they not honor their own rebate?...what a ripoff!!

View more comments
ID
#734054 Review #734054 is a subjective opinion of poster.
Location
Crystal River, Florida
Service
Rural King Rebate
Cons
  • Not getting my rebate
Reason of review
keep denieing rebate
Loss
$120
Preferred solution
Deliver product or service ordered
2.0
Details
I called a week or so ago in reference to store #3541 had given me a rain check for Jiff creamy peanut butter that was on sale the week of sept 18th i was told when I called customer service they would have it within a week. They still do not have it, they have...
View full review
ID
#731300 Review #731300 is a subjective opinion of poster.
Location
Wooster, Ohio
Pros
  • Most things
Reason of review
store did not get item in
Preferred solution
Let the company propose a solution
I bought a pair of Rural King Brand jeans. I thought the jeans had very good appearance, the pockets were a little too straight up and down but I could live with it. The price was normally $9.99 and I believe I bought them on sale for $8.99. I walked out of the store...
View full review
2 comments
Anonymous
#1828864

Have bought 3 pair of these jeans, the two I have worn both only lasted two wears and they ripped wide open at the right rear pocket

View more comments
ID
#731088 Review #731088 is a subjective opinion of poster.
Reason of review
Bad quality

Rural King - Couldn't get waited on

drove about 75 miles from Milton WV to Gallipolis Ohio to buy a recliner chair they had on sale, I went to the service desk and told the lady I needed help with the chairs, she got on the radio called for someone to help,she told me that person was helping someone else and would be back to the chairs as soon as he finished, I went back to the chairs to wait on the person after about 20 minuets of waiting they never did show up so I left came back to WV and bought me a chair I will never go to rural king again
View full review
ID
#730763 Review #730763 is a subjective opinion of poster.
Location
Tornado, West Virginia
Reason of review
Poor customer service

Rural King Checkout Review from Hoytville, Ohio

3.3
Details
90% of time we shop at rural king van wert oh we get over charged. .Items don't ring up correctly..we always have to check our receipt before we leave store or when we get home..happened yesterday....frustrating
View full review
1 comment
Anonymous
#1088196

It is always a good idea to check what is being charged as this happens often in at least a few of the others stores I have visited. Especially check the sale items to make sure they are not ringing up at regular price. Also, any mark down items make sure they give you the price they have on the sticker and not what might scan through.

ID
#727578 Review #727578 is a subjective opinion of poster.
Location
Hoytville, Ohio
Reason of review
Problems with payment
The terrible customer service and treatment that you received while shopping at the leesburg store is not different than how the employees are treated as well. I can't tell you how many good employees that were forced out due to ridiculous reasons and because of the...
View full review
6 comments
Anonymous
#1066975

as a current employee of rural king I am going to have to agree with Xxxxx2015's original review , what this company expects from its employees and what actually takes place in these store's is completely different which may explain the nearly 85% turnover rate some of these store's have !!!!!!!

View more comments
ID
#722053 Review #722053 is a subjective opinion of poster.
Location
Weirsdale, Florida

Rural King Pop Corn Review

4.5
Details
The popcorn machine has been out of service and every customer loves this service we want it back
View full review
ID
#720066 Review #720066 is a subjective opinion of poster.
Location
Madisonville, Kentucky
Reason of review
Poor customer service
2.3
Details
i purchased a ten foot drop gate trailer, this past winter. i am handi-capped. it was snowing and cold . i assumed everything was in working order. i needed it for an atv so i could hunt. you should see this thing, when I was able too see it better , I was shocked....
View full review
1 comment
Anonymous
#1050395

the condition of those trailers is very common at rural king , you should see how they unload them from the truck a lot of them gets dumped on the ground which results in a lot of damage like broken lights, bent fenders , side rails and tailgates , lots of paint damage , most of the ones I seen at the new Philadelphia ohio #68 store was damaged I would not recommend anybody buy a trailer from rural king

ID
#717561 Review #717561 is a subjective opinion of poster.
Location
Commercial Point, Ohio
Pros
  • Most things
  • Most employees
Cons
  • Warrantees
Reason of review
Bad quality
Loss
$400
Preferred solution
Price reduction
1.6
Details
Rural King - DONT APPLY FOR JOBS AT NEW PHILADELPHIA OHIO #68

Update by user Feb 25, 2016

official disclaimer from kteh3 due to an security breach in dec 2015 and jan 2016 by a national isp , I can not and will not make any claims as the accuracy of any comments being posted by anonymous user or posters !!!! the security breach may of affected all of t...

View full review
14 comments
Anonymous
#1117381

Somebody's off their meds!

View more comments
ID
#712941 Review #712941 is a subjective opinion of poster.
Cons
  • Management
  • Cant stay out of associates personal business
  • Very rude
Reason of review
poor decision making by management
Loss
$5000
Preferred solution
have the no trespass notification cancelled and stay out of personal business conducted by current and former associates