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Rural King - Won't stand behind products.

1.0
Details
Don't order anything online from these people. Soda pops are 6 months out of date when they arrive. Not fit to drink. They will not refund your money once they have it in their greedy little hands. Stay away from Rural King
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ID
#1674022 Review #1674022 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$14
Preferred solution
Full refund
1.0
Details
CUSTOMER SERVICE HAD NO DETAILS ON MY ORDER RECEIVED IN WHEN IT WILL BE SHIPPED OUT. SHIPPING TRACKING INFORMATION AND SCHEDULED TO BE DELIVERED ON THE DELIVERY DATE ESTIMATED WAS GIVEN BY THE SHIPPING COMPANY BUT THEY NEEDED THE SHIPMENT. ON DELIVERY ESTIMATED DATE I...
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ID
#1672074 Review #1672074 is a subjective opinion of poster.
Location
South Richmond Hill, New York

Rural King - Order placed

1.0
Details
I ordered two window air conditioners . One was received the other one has'nt , this is since Sept 26. I have called everyday. No one knows what is going on with the second one. So this morning I called and canceled the order. I want my money back.
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ID
#1670595 Review #1670595 is a subjective opinion of poster.
Service
Terrible Herbst Customer Care
Pros
  • Low price
Cons
  • Customer service stinks
Reason of review
Poor customer service
Loss
$143
Preferred solution
Full refund

Rural King - Property available

5.0
Details
Very courteous and kind. They were very helpful.
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ID
#1663295 Review #1663295 is a subjective opinion of poster.
Location
Winston Salem, North Carolina
Service
Rural King Customer Care
Reason of review
Good customer service

Rural King - They don't back up their product

2.0
Details
Purchased a cooler from RC on my way back from vacation 3 1/2 hours from my home. First time I used it it leaked at both drain plugs. Contacted the company and they said that I would have to deal with it at the store. I explained that it wasn't local and their response was, you have 30 days to return faulty product. So now I'm stuck with a cooler that leaks! Should have went to Tractor Supply, they offer almost identical cooler, and their returns can happen at any location! In addition every time we stop the bathrooms are discussing. This time I had even wondered if they bothered to clean since the last time we were there 6 months ago.
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ID
#1662798 Review #1662798 is a subjective opinion of poster.
Location
Clearfield, Pennsylvania
Pros
  • Lots of options
Cons
  • Dirty store and poor customer service
Reason of review
Bad quality
Loss
$165
Preferred solution
Provide a cooler that does not leak

Rural King - I went through their hiring process with a interview.

3.2
Details
They sent in a associate that was unqualified to do an interview .Then 30 day's later they send me a email said thanks no thanks..The store in the backroom area was a horrible mess. I would first have to train the manager.
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ID
#1661949 Review #1661949 is a subjective opinion of poster.
Location
Marysville, Ohio
Service
Rural King Manager

Rural King - Complaint on service

1.0
Details
No one would answer and i waited at my store to buy a new tractor and the warehouse would not give is what i needed to complete the sale and they were notifed 2 hours before getting there to get paperwork
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1 comment
Anonymous
#1778106

Buy a John deere or MF

ID
#1659355 Review #1659355 is a subjective opinion of poster.
Location
New Boston, Ohio
Service
Rural King Customer Care
Cons
  • Corporate customer service rudeness
Reason of review
Poor customer service
Loss
$22000
Preferred solution
Prolly buy a john deere

Rural King - Gun shopping 101

1.6
Details
Short version: Went to purchase a gun , did the form , Delayed 30 days, waited , and still no answer, so salesperson suggested refund , regrettably I did just that but since my layaway slip was faded they looked it up by my name. She handed me cash and I left. Cannot figure out why since I carry a badge . I also cannot figure out why? I didn't have to sign for the refund , and I didn't receive a refund slip with the product on it and the serial number since my name is on that ticket. Radcliff store. Patrick J Shea, The sales clerk said it was Illinois law. I thought it was federal but what do I know. Please explain your system .
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ID
#1657519 Review #1657519 is a subjective opinion of poster.
Location
Radcliff, Kentucky
Service
Rural King Deal
Pros
  • Low price
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Rural King - Military Discounts

In general military folks should support the folks that support them. If Rural king doesn't ses any benefit from giving military discounts then military folks should shop somewhere else and the same goes for seniors. Bottom line is greed
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ID
#1657389 Review #1657389 is a subjective opinion of poster.
Reason of review
Military Discounts
Preferred solution
Give military discounts

Rural King - Making payments

I sat here this morning for 1 hour and 22 minutes on hold with Dhl financial Dead to make an payment on my tractor and this has changed my mind about doing any further business with this company or royal king. My tractor was taken back to the Zanesville store for brake issues on July 26 and still today they have it and I have made two payments on a tractor I cannot use.
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ID
#1655240 Review #1655240 is a subjective opinion of poster.
Location
Zanesville, Ohio
Service
Rural King Customer Care
1.0
Details
Charged Twice on my credit card but deny they did
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1 comment
Anonymous
#1745199

Take your bank statement (from the bank) not one you print off and receipt in they should correct it. You will need a manager to do it

ID
#1649398 Review #1649398 is a subjective opinion of poster.
Location
Cleveland, Ohio

Rural King - Great prices and employees

5.0
Details
I want to shout out to Tyler Delawder at the Ashland Ky store goes above and beyond! His a fine young man with a Bachelors degree in Agricultural and business science, Hes good asset yo your company ! He would be good in your corporate office a buyer or management !!
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ID
#1644231 Review #1644231 is a subjective opinion of poster.
Location
Ashland South, Kentucky
Pros
  • Staff
  • Great pricing
Cons
  • Great help
Reason of review
Good customer service
2.3
Details
Rural King - NEVER AGAIN:
Rural King - NEVER AGAIN:
I purchased two shop lights and one was defective. I contacted Rural Kings return department about the bad light the same day I got it. It has been 2 weeks and I have not received a return authorization. If I call all I get is a run around. Their website says easy...
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1 comment
Anonymous
#1745200

Take it to the store. The CSM can get it taken care of to do an exchange or refund.

If they aren't familiar get a manager. Make sure you take your paperwork.

ID
#1642213 Review #1642213 is a subjective opinion of poster.
Pros
  • Product selection
Cons
  • Online order
  • Customer service - very rude
  • Crummy return department
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Deliver product or service ordered
1.0
Details
Purchased a mower and it had mechanical issues that they couldn’t fix so they replaced it ( after 3 weeks of being in the shop to be worked on) with another “new” mower and after 11 hours of use it had to go back to the shop (the new one) for a mechanical issue -3...
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ID
#1637445 Review #1637445 is a subjective opinion of poster.
Location
Waverly, Ohio

Rural King - Return Item

we purchased a pair of mens shorts at the Wytheville Rural King. They didnt fit so we tried to return them to the Pikeville, KY Rural King. It had only been a week and the short still had tags. We were told no that we could not return them there that they had to be returned to the store that we purchased them in...Is that the policy for Rural King?
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ID
#1637005 Review #1637005 is a subjective opinion of poster.
Location
Kingsport, Tennessee
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund