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Nonpayment

I I never got paid for a vendor form for which i brought in 6 rabbits for sale.the invoice is several months old. po NUMBER423101 store 101 i sent a copy of vendor form. 32645 Leonard rd. Sanantonio fl 33576 THE sales associate the helped me was ED he put in my address wrong for which I have tried to fix this problem. I have called the corporate office several times and received no help at all. very poor customer service.
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ID
#2112879 Review #2112879 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Product
Rural King Facility
Loss
$78
Preferred solution
Full refund

W2 Taxes 2019

I have been trying to contact rural king for months regarding my w2 taxes for 2019. My name is brandon hibbitts and i worked at the rural king in pikeville ky, i have no received them and i have called, went in person, and tried to contact corporate many times and still have no answer. can you please send them to me.
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ID
#2109873 Review #2109873 is a subjective opinion of poster.
Location
Coal Run Village, Kentucky
Service
Missing W2 Taxes Advertisement

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Verified Reviewer

Worst experience in my life

I purchase firearms every other month. Its my hobby for something new. I usually have them sent to ACE HARDWARE and I am in and out with 15-20 minutes maximum. Thought I would give your store a try (what a big mistake that was)! 1 hour drive there and told to come back the next day 1 hour drive home. Return trip 1 hour there and 1 back. Your company owes me 1/2 tank of gas thats $60.00 in my truck. We wont mention that it put me behind on work at my farm. Or all the time spent there on day one just to hear say come back tomorrow. I am only one person yet word of mouth spreads quickly from one farmer to the next at our meetings.

User's recommendation: Get your act together and look at customer service of ACE HARDWARE AND TRACTOR SUPPLY.

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1 comment
#1912119

Plan accordingly for your time, they owe you nothing there. As for your gas?

Shop local.

That was your choice to go there. Who do you think you are??

ID
#2094121 Review #2094121 is a subjective opinion of poster.
Location
Gainesville, Florida
Pros
  • Salesman
Cons
  • False deceptive and misleading advertising
Loss
$60
Preferred solution
Let the company propose a solution

740721****

I was on hold for 32 minutes and finally hung up! This is the most unprofessional phone line I have ever seen! Then, when I tried to speak oto Chris on the ( chat) page...he sent me to a page that wanted my credit card to chat with someone! What?? Very disappointed in you! All I want to know is why did you cancel my online order without any explanation!! S M H!

User's recommendation: Dont waste your time..no one will answer you.

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ID
#2089084 Review #2089084 is a subjective opinion of poster.
Location
Thornville, Ohio

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Verified Reviewer
Ordered a large case of ammo on Jul 1 2020 after an email offer came in shortly before. Once I made the order I found the price lower at smkw.com and remembered the "our price will not be beat" emails. After 1 hour on hold, and more hold once the female agent checked...
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ID
#2073191 Review #2073191 is a subjective opinion of poster.
Loss
$30
Preferred solution
honor the price match, supervisor contact, hire more staff

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Verified Reviewer

Online fraud

Update by user Aug 20, 2020

Refunded half the shipping. I contacted them again and asked for all the shipping refunded.

She said they would. I called again and she said they wouldn't. I emailed them and said I would post negative reviews everywhere I could.

I got the rest of my shipping. Would of sent the lids back bit I would of been charged for shipping.

Original review posted by user Jul 21, 2020
Ordered a food canner and lids for jars. Charged my card. Turns out canner was out of stock. Didn't contact me. Just sent lids at the shipping charge for both products. I don't need lids if I don't have the canner. Would of canceled order had I had been informed of problem with my order. Called, sent half shipping back called again held on the phone for an hour and they said they would return all shipping never did. Said I would have to pay shipping to return the lids. So I paid 6$ per box for 4 boxes with shipping. I could of gotten at Walmart for less then 4$ a box. They blamed the warehouse and the computer and updating stock. They could of fixed it after I informed them.

User's recommendation: Don't buy on line. Don't trust what they tell you.

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ID
#2072068 Review #2072068 is a subjective opinion of poster.
Cons
  • Fraudulent online and shipping practices
  • Incompetent
Loss
$8
Preferred solution
Price reduction

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Verified Reviewer

RK 37 tractor more of a toy than a tractor

Update by user Aug 12, 2020

We are out $30,000 and a tractor that is still out of service for a total of 88 days as of August 12, 2020.

Original review posted by user Jul 20, 2020
Purchased on 11/05/2019, told if we needed anything for it parts were in their shop, on 12/2/2019 the steering rod broke (the travel mechanic fixed it, had to wait on a part from Ohio), a few weeks later bolts fell out of the side of it, we went to RK and purchased them and replaced them, on 01/01/2020 a loud rattling noise started, the travel mechanic was sent out again. He took the tractor with him, the fly wheel had to be fixed and the tractor was returned on 01/24/2020. On 06/01/2020, the tractor has diesel going in the oil pan, the mechanic came back out, could not figure where it was coming from. They changed the oil, said to run it and watch to see if it happens again, it did the next day, the mechanic said he was going to come pick it up on 06/30/2020 but didn't get to due to illness. He finally got it on 07/11/2020. Received a call on 07/20/2020 and said he had to order a part for it that was coming from S.Korea and it would be at least two more weeks. As of today 07/20/2020 the tractor has been useless for 61 days. We have written letters to managers of Wytheville, Bluefield, WythevillevRegional and the Wytheville district manager and to to the Corporate Office, along with emails. No one has the decency to contact us but Cody Lowe from the main office, said they would not return our money but were honoring the warranty. Said 500 hours was a lot of hours on a tractor, the tractor has not been used for work, more like a toy than a tractor. I am writing the Better Business Bureau and contacting a lawyer. 500 hrs, warranty or not we purchased a lemon, buyers beware if looking for a tractor.

User's recommendation: Not to buy machines from RK.

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ID
#2069694 Review #2069694 is a subjective opinion of poster.
Location
East Wytheville, Virginia
Loss
$30
Preferred solution
Full refund

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Took 3 months to fix ride mower

It took them 3 months to fix my ride mower. Then management lied to me. Stating that they tried to call me at 5pm, but my voicemail was full. This was right after the corporate office contacted them. All Lies!!!!! I was texting a friend at the time and my grandmother called at 550pm. Horrible customer service and terrible communication amongst staff. WOULD HAVE NEVER MADE A PURCHASE IF I KNEW THE COMPANY WAS LIKE THIS!!! The warranty was more like a death trap!!!

User's recommendation: Don't buy a ride mower, buyer beware.

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ID
#2055589 Review #2055589 is a subjective opinion of poster.
Location
Carbondale, Illinois
Pros
  • Lots of options
Cons
  • Staff poor
Loss
$70
Preferred solution
Let the company propose a solution

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Verified Reviewer
Verified Buyer

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Sold a carry on trailer that cant be registered

Rural King - Sold a carry on trailer that cant be registered
Rural King - Sold a carry on trailer that cant be registered
Rural King - Sold a carry on trailer that cant be registered
Sold a pre owned carryon trailer as new at the wrong price , it was on sale and we didn't know. They ran a different sku number so we wouldn"t get sale price. Went to register and Chuck Peterson had whited out First owner and wrote over. Which is fraud and voided the certificate of origin. Was promised new certificate within 2 weeks. 41 days later we own a pre-owned trailer that cant be registered. We travel for a living and told him that. We have lost almost $7000 in wages. Chuck Peterson transferred to another store.

User's recommendation: Do not buy from Bristol RK. Chuck is there now.

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ID
#2037161 Review #2037161 is a subjective opinion of poster.
Location
East Wytheville, Virginia
Product
Rural King Facility
Pros
  • Undecided
Cons
  • Total experience
  • Pissed
Loss
$7406
Preferred solution
A upgraded carry on i can title this week

Very bad wasnt help at all

I walk cant walk good had a stroke wasn't help very good the one that did was to lazy to get off but the other didn't known nothing female think o f your shelf to much is this the way you train your workers come on you guys sucks I walk from one end of store because the where you lazy to help me this was in Bedford Indiana do you do your handicaps'all this way are did I get a hold of this people to day July 4th I would like some answers the more place to shops I will not be back I very small person I known but what the *** 812 824**** I was in the store at 10am
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ID
#2033538 Review #2033538 is a subjective opinion of poster.
Location
Shawswick, Indiana
Pros
  • Right now pissed
  • Employees

Highley ticked off

Taking my 1 week old hisun 550 in for repair, and not getting a phone call back for 2 weeks now. Left messages and still wont call me back. Terrible service and poor quality service. Lost all my business soon as I get my 550 back.

User's recommendation: To turn away. Go else were.

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1 comment
#1902769

They have had my tractor for over3 months. It was in for repairs covered under warrenty.

ID
#2009722 Review #2009722 is a subjective opinion of poster.
Location
Cincinnati, Ohio

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Verified Reviewer

Having trouble getting my pistol delivered th

Suggested Pawn Shop near me has a problem doing transferred I can't find evidence of my order at the site.only in my bank account. Customer service never answered.
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ID
#1983654 Review #1983654 is a subjective opinion of poster.
Service
Rural King Shipping Service
Pros
  • Large inventory
Cons
  • Hard to complete purchasr
Preferred solution
Let the company propose a solution

Complaint

Took a weed eater they for repair under warranty they said it would take 2 or 3 days to fix. Took about 2 1/2 weeks and charged me $40 so I called the manager and she cussed me out lmao they will never get another cent from me and they still haven't contacted me.
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ID
#1974914 Review #1974914 is a subjective opinion of poster.
Location
Pulaski, Virginia

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No response on emails

I have sent numerous emails to rkguns to find out the disposition of the gun they have charged to my account but have not delivered to the store as yet. From what I can tell the gun was delivered on 6-3-2020 and it is 6-8-2020 now. I have gone to the store twice and they are unwilling to look in to it they say I will receive an email when the gun arrives, but yet no one can tell me where the gun is. I have received no information from Rural King through their email customer service nor have I had any contact by phone, nor can I contact them by phone because they are not taking customer service calls. I simply want to know where my gun is and when it will be available so I can fill out the background check and get the gun.
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1 comment
#1876082

I received an email back after submitting to you and they were able to provide me with the answers I was looking for and actually the gun was sent to the store the very next day. Thanks

ID
#1974666 Review #1974666 is a subjective opinion of poster.
Location
Champaign, Illinois
Pros
  • Low prices
Cons
  • Poor local management skills
Preferred solution
Deliver product or service ordered

Complaint

Called a week ago after being cussed by a manager and still haven't gotten a reply!!!!!WtfWtfWtfWtf
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ID
#1955093 Review #1955093 is a subjective opinion of poster.
Location
Pulaski, Virginia