Rural King
Reviews and Complaints
Dont order online.
We dont have any in our state, but I ordered 6x of the 39 drawer Stack-on organizers because they were 40% cheaper than Amazon even with shipping, didnt want my credit card number on file with a store im probably not going to do business with again, so i checked out with Paypal. And it looks like i was right not to leave my CC with them because their online ordering is a complete *** show.
I didnt expect them to be Amazon, but i ordered on 10/11, after my order status sat in "processing" for a week, i called customer service on 10/18. Apparently my order had been flagged for fraud and no one had bothered to contact me! So the nice woman on the phone said she would push my order through. I received an email followup that she had, and my order status changed to shipped, but i never received the promised tracking number.
Well this morning 10/23, huge box from fedex on my porch, tear it open... and its air fill and ONE! (1) of the SIX (6) drawers i ordered. Attempt to call the nice woman back directly from her phone extension in her email signature, no luck. Call customer service. Get the same woman i wasnt able to get directly, friendly and helpful again, but said she would have to elevate it and someone from another department would be contacting me.
So at this point ive paid ~$150 for one 39 drawer stackon organizer instead of the $35 apiece they were on Amazon... I was the entire online shipping department for a single independent store over 15 years ago and we shipped all orders made by noon the same day by 6. That a store with dozens of locations in multiple states, with warehouses and distribution chains cant complete a simple online order in 2018... This two week long headache was not worth the $40 i was going to save, and has completely soured me on ever visiting a brick and mortar Rural King either.
Preferred solution: Deliver product or service ordered
Extremely poor management
Private information stolen
- Having my drivers license bar code scanned
Preferred solution: prove to me my personal information from my driver's license is completely deleted from any Rural King connected data base and stop doing this.
Not real sure
The Worse Customer Service Ever
- Undecided
- Customer service is non existent
- Total experience
Preferred solution: Let the company propose a solution
Fired for what they say signing off the bathroom sheet when
Online purchase...missing hardware
Lazy unhelpful employees
Paycheck isnt right at all
$1299.00 mower
Lack of customer service
Non payment of our bunnies
Missing bait from mouse trap.
Very poor customer service
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Verified ReviewerOrder Held Without Notifying Customer--2 weeks lost time
I needed an herbicide for a time sensitive use. I ordered online, no problem.
I received the email confirmation. I checked their estimated delivery times (only business days apply) and I waited like a good patient customer..... that time lapsed. I emailed them for shipping status.
I received a reply that there was an issue with the "order" not the shipping and to call them. They never processed the order. They claim it was held for fraud prevention, if there had been fraud and they did not contact the account holder in that length of time they are still wrong. He said I would have to be referred to their fraud prevention desk, I asked "can this be resolved today." "Unfortunately not" so I cancelled the order.
Very dissatisfied with the lack of service, notice, and concern. Rural King is a corporate machine where no one seems to care...at all. This could have been avoided through email notices and proactive phone contact. I wish I had checked online for reviews before attempting business with them.
Avoid at all costs, literally. You pay in the end with lost time and frustration.
- Easy website to navigate
- Customer service stinks
- Being misinformed
- Lying ads
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