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Rural King in Sweetwater, Tennessee - Missing bait from mouse trap.

1.7
Details
Purchased a bait mouse trap. First one no key cannot open without key. Second one no bait. Packaging said nothing about buying bait separate...no one at service desk said "this does not come with bait".
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Review
#1202221 Review #1202221 is a subjective opinion of poster.
Product
Trap
Reason of review
Damaged or defective
1.9
Details
Almost a year ago, bought a very expensive tool chest cart (over $500.00). After it was loaded on my trailer, by a store employee, i discovered the bottom drawer was damaged. Manager notified, pictures taken, i was offered $50 gift certificate which i declined. I...
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Review
#1200939 Review #1200939 is a subjective opinion of poster.
Service
Rural King Tool Chest Part Replacement
Reason of review
Order processing issue
1.9
Details
I needed an herbicide for a time sensitive use. I ordered online, no problem. I received the email confirmation. I checked their estimated delivery times (only business days apply) and I waited like a good patient customer..... that time lapsed. I emailed them for...
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Review
#1185929 Review #1185929 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Easy website to navigate
Cons
  • Lying ads
  • Customer service stinks
  • Being misinformed
Reason of review
Poor customer service
1.5
Details
while shopping at the new philadelphia oh #68 store around 1/16/18 i overheard another customer complaining to management about the condition of the parking lot which was in fact in horrible condition it was snow covered with about 8 inches of snow and was hard to push...
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Review
#1175541 Review #1175541 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Some customers are good
Cons
  • How they handle complaints
  • How management treat customers
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rural King - Rediculious!

1.6
Details
I placed an order for my dogs shots. Never got a tracking order. I have been calling for a week now to find out why and the hold times they claim is going to be 10 min or what ever they say and it turns out to be longer and the times do go up.
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Review
#1167037 Review #1167037 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
Resolved
1.9
Details

Update by user Jan 11, 2018

Today (1/11/18), I received a notice from PayPal that they had not received a reply from Rural King within the required time frame, and thereby decided to refund my account in full for the amount of my intended purchase from Rural King. Luckily, I had chosen to use...

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1 comment
Anonymous
#1440670

way to go paypal !!!! since RURAL KING DID NOTHING TO RESOLVE THIS CUSTOMER COMPLAINT

Review
#1165446 Review #1165446 is a subjective opinion of poster.
Reason of review
Order processing issue
2.3
Details
Buying guns there sucks.This is the second gun I bought on line and it takes an average of 15 to 30 days to receive your gun.I was sucked in buy the prices being about 30 dollars lower then anywhere else but honestly I should of spent the 30 dollars and got a gun 15...
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1 comment
Anonymous
#1411375

Just curious why you bought a second gun there if you had trouble the first time? I have bought 2 guns from RK without a hitch so far. I have not had to deal with customer service but in my opinion the people behind the counter were pretty decent.

Review
#1158919 Review #1158919 is a subjective opinion of poster.
Service
Rural King Shipping Service
Pros
  • Prices
Cons
  • Customer service and delivery
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Rural King in Pikeville, Kentucky - Tight wads

1.6
Details
Rural king used to be reasonable. I bought a display model heater cause they were out. Wouldn't give me any discount and the mgr was an ***
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Review
#1150308 Review #1150308 is a subjective opinion of poster.
Reason of review
Order processing issue
2.2
Details
this was a black Friday deal . Buy gun on bf and get 100 off from browning .WELLLL she told me it would take at least 10 days to process and more to ship and with mail running slow .I would not get in time and so I cancelled order 9.99 to ship hmmm .Grab a gun 7.99 and...
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Review
#1145509 Review #1145509 is a subjective opinion of poster.
Service
Rural King Shipping Service
Pros
  • It showed in stock
Cons
  • Slowest process and delivery ever
  • Long delays
  • This experience
Reason of review
Order processing issue
Loss
$100
Preferred solution
Let the company propose a solution
1.7
Details
I went into the Lake Wales RK to purchase a Stihl chainsaw. Went to the shelf and all were sold out, asked a guy named Bob with a pony tail if they had anymore, he said no they are all sold out. So I walked around the tools and saw a huge pallet of stihl chainsaws in...
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Review
#1138993 Review #1138993 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service