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2.9
Details
I Bought A New Husqvarna Ranch King From The Angola Rural King On Black Friday. The First Time U Tried To Use It It started Hard. Took Several Attempts To Start. Went To Use It The Second Time And Had No Spark Under Warranty So Turned In To TIM Service Manager The...
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ID
#1096942 Review #1096942 is a subjective opinion of poster.
Location
Angola, Indiana
Service
Rural King Customer Care
Pros
  • Ladies up front were very helpful
Cons
  • Service of product after the sale
Reason of review
Poor customer service
Loss
$348
Preferred solution
Let the company propose a solution
3.0
Details

Update by user Jun 16, 2018

After several phone calls and complaints, I finally received the rebate, but will NEVER purchase anything from RK again. Too many hassles to get what they advertise is due you. I would hate to think I made a large purchase with several dollars rebate involved, only to...

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2 comments
Anonymous
#1396601

I have 3 outstanding rebates due since August 2017. Not a word from Rural king! Rebates processed in 6-8 weeks is a bunch of bull!

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ID
#1075217 Review #1075217 is a subjective opinion of poster.
Service
Rural King Rebate
Pros
  • Product selection
  • Brands
Cons
  • Poor service and attitudes
  • Poor service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Rural King Poor Customer Service

2.6
Details
Winchester, Ky. My husband bought a small generator to use at a tournament only to realize it was too small. He took it back, unopened and with receipt, to EXCHANGE for a larger one only to be rudely told by the customer service lady to "read their signs; no returns on generators". Long story short, he insisted on seeing manager, manager was very helpful (since it had NOT been opened and no fuel was used), but that lady at the customer service desk ran my husband through hoops for an hour. After waiting in line for 30 mins to finalize the transaction, the same RUDE lady told him he had to go to another line. That was deliberate. My husband loves Rural King, but THAT one has seen its last penny of mine.
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ID
#1055367 Review #1055367 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.2
Details
Every store that I have ever been to always honors a misprint on the price of a item unless they have posted the error. I found a misprint on a dog cage I was going to buy. I showed the add to the store manager and He said that He could not honor it but that He would...
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ID
#1047468 Review #1047468 is a subjective opinion of poster.
Location
Leesburg, Florida
Cons
  • Being misinformed
  • Corporate customer service
  • Lack of empathy from manager
Reason of review
Pricing issue
Preferred solution
Price reduction

Rural King - Rude

3.4
Details
Eveyone in this store is RUDE... its not the 1st time i went in here and thought this.. the pekple work are fighting eith one another over theor radios. Just really *** service.
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ID
#1046982 Review #1046982 is a subjective opinion of poster.
Reason of review
Poor customer service
3.4
Details
Regular customer of high price items. Often a purchaser of guns through the flash sales. Taking my business elsewhere now... Way too little coverage of gun dept. Grouchy older guy that let multiple people walk out and phone calls drop off while I awaited my turn (I...
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1 comment
Anonymous
#1436030

I ordered 4 items from RK Guns. They took my money for items they did not have in stock.

It took many days to notify me they did not have and order would be canceled. They said my money would be refunded in 2 to 5 days. Been past that and no refund. Why would they run a payment before they ship?

Most vendors will not charge until item ships. Bad ethics RK Guns.

ID
#1030668 Review #1030668 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
3.2
Details
Gone in before Christmas to buy a 72" tool box, they had on sale. Didn't see one on floor and asked about it, manager said they sold out! Day after sale went in for case of Pepsi, tool box was out on floor, but not on sale! A few weeks later they had a Dewalt 80 air...
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ID
#1021505 Review #1021505 is a subjective opinion of poster.
Cons
  • Shortage of sale items
Reason of review
shortage of items
Preferred solution
Let the company propose a solution

Rural King Shipping Service Review

2.5
Details
I saved up 399 dollars to buy a 2 man fishing boat...but when i went to order it, they wanted 402 just to ship it...thats 801 for this boat walmart has for 535...how can they advertise 399 and charge 403 for shipping? Thats bad businesz
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ID
#1006300 Review #1006300 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Pricing issue

Rural King Sanitary Conditions Review

3.3
Details
I know this is for complaints but I wanted to give some positive feedback. I have been going to the new store in cross lanes wv ,it has always been clean even the restrooms...I have used the layaway at Christmas and was not a mess like Walmart/kmart
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ID
#1004771 Review #1004771 is a subjective opinion of poster.
Service
Rural King Sanitary Conditions
Reason of review
Good quality

Rural King - Customer service not good!

3.2
Details
I had my rebate slip with me and the associate forgot to scan it. I asked if she could void the transaction. No she couldn't but I could take it to the service desk and they would take care of it. She couldn't do it either. she did try but could not get the register to do it. She said it was a computer problem. Why didn't she call a manager to override the transaction? So I still have my rebate and no I didn't buy everything I wanted because at noon they were sold out already! The customer service at this store has gotten worse and I am beginning to wonder if it's worth my while to shop here.
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ID
#960904 Review #960904 is a subjective opinion of poster.
Location
Crystal River, Florida
Service
Rural King Customer Care
Pros
  • I liked this store when it first open
  • Layout of store
Reason of review
Poor customer service

Short Review on November 22, 2016

2.5
Details
Guy at the gun counter wouldn't wait on me because he was flirting with another young employee girl.
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ID
#959699 Review #959699 is a subjective opinion of poster.
2.6
Details
I just got back from the St. Clairsville Ohio Rural King. They had about 15 LARGE rabbits. Obviously they are not selling. Why do they even have them this time of year? Most food bins were empty! Nothing but dust. No hay anywhere to be seen. One almost empty...
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ID
#957511 Review #957511 is a subjective opinion of poster.
Location
Saint Clairsville, Ohio
Reason of review
Bad quality
2.5
Details
I came into Rural King today to get some stuff for my store and keys made. Spent a long time trying to find everything I needed. Didn't seem very organized inside the store. When I did checkout I had two keys made. We'll at least I tried. The cashier told me he...
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ID
#953335 Review #953335 is a subjective opinion of poster.
Location
Greenwood, Indiana
Service
Rural King Key Duplication
Reason of review
Poor customer service
2.7
Details
I put in an application for part time in the Gun department, there are ads everywhere in the store. I had my back ground check run, I was told to call on Friday October the 21 to see if it had came in. I called three times was put on hold and no one picked up. I called...
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ID
#943450 Review #943450 is a subjective opinion of poster.
Location
New Castle, Indiana
Service
Rural King Manager
Cons
  • Corporate customer service rudeness
  • Lack of empathy from manager
Reason of review
Poor customer service
Preferred solution
Get new managers.
3.2
Details
I walked to the store and its near a mile from my home. I was actually just going in for a job application, but instead I ordered a Throttle Cable for a YardMan *** whacker. So once I got to the store I started browsing around with my backpack, because I walk...
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2 comments
Andrea
#1187517

With the recent spate of shootings can you really blame people for being cautious? If you have nothing to hide you have no reason to be offended.

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ID
#879326 Review #879326 is a subjective opinion of poster.
Location
Salem, Illinois
Pros
  • Undecided
Cons
  • Staff following me around
Reason of review
Poor customer service