Rating: 3 Stars Clear all filters (64 of 696 reviews match)
Filter by rating
filters
Product:
Show
Rating:

Rural King in Wentzville, Missouri - Poor customer service

2.5
Details
I order a gun and just received a email confirming that I bought it. No info on shipment or when I could expected or nothing. I called the number on the email and as soon as I chose the option to check on a order the call gets dropped. I also called the store and they told me I had to deal with the online page or to write an email because they couldn't help me in store. Awful service and I still waiting on info on my purchase.
View full review
Review
#1151617 Review #1151617 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue

Rural King - Weeks to ship, shipped after canceling!

2.5
Details
After waiting five weeks for my shooting bench to ship I emailed a query about when? They answered they didn’t have in stock at warehouse and had to ship from one of stores! After three more weeks I told them one more week or cancel order. After another week I canceled order. They answered neither of these emails then shipped another week after I canceled. Box came today. Looked like it came through Vietnam war and Desert Storm! Amazingly bench was okay. I feel like reversing the charge on them but i’ll Keep the bench. Rest assured I will never deal with this inept outfit again. No shipping dept., no customer service, no thank you!!!
View full review
Review
#1144851 Review #1144851 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Shipping time and customer service
Reason of review
Poor customer service
3.1
Details
Went into Crystal River RK at 6:20pm on Saturday, Nov. 18, 2017, to do our weekly shopping. It's not unusual to not find a cart. You can stroll thru the store and find one; but Saturday we could not. So I went to the front desk and was told that they had only one and...
View full review
Review
#1134520 Review #1134520 is a subjective opinion of poster.
Service
Rural King Manager
Pros
  • Service in spring hill store
Cons
  • Untrained check out
  • Not one employee could tell me an answer
  • Customer service is non existent
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Let the company propose a solution
Tags
  • Farm supplies
2.8
Details
I Bought A New Husqvarna Ranch King From The Angola Rural King On Black Friday. The First Time U Tried To Use It It started Hard. Took Several Attempts To Start. Went To Use It The Second Time And Had No Spark Under Warranty So Turned In To TIM Service Manager The...
View full review
Review
#1096942 Review #1096942 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Ladies up front were very helpful
Cons
  • Service of product after the sale
Reason of review
Poor customer service
Loss
$348
Preferred solution
Let the company propose a solution
2.9
Details

Update by user Jun 16, 2018

After several phone calls and complaints, I finally received the rebate, but will NEVER purchase anything from RK again. Too many hassles to get what they advertise is due you. I would hate to think I made a large purchase with several dollars rebate involved, only to...

View full review
2 comments
Anonymous
#1396601

I have 3 outstanding rebates due since August 2017. Not a word from Rural king! Rebates processed in 6-8 weeks is a bunch of bull!

View more comments
Review
#1075217 Review #1075217 is a subjective opinion of poster.
Service
Rural King Rebate
Pros
  • Product selection
  • Brands
Cons
  • Poor service and attitudes
  • Poor service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Farm supplies
2.5
Details
Winchester, Ky. My husband bought a small generator to use at a tournament only to realize it was too small. He took it back, unopened and with receipt, to EXCHANGE for a larger one only to be rudely told by the customer service lady to "read their signs; no returns on...
View full review
Review
#1055367 Review #1055367 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rural King in Mattoon, Illinois - No communication

3.4
Details
bought a compressor on line 2,000.00 got no invoice after entering c/c # ,, waited a few days emailed them nothing . called R.K they could not find my order after being on the phone for an hour they found it in the fraud holding section... waited almost the month i called back they move the order date up as if i just ordered the thing now it is a few weeks out on getting it.. very rude young man on the phone too many problems and its not even here yet ..DO YOURSELF A FAVOR BUY LOCAL OR ANYWHERE ELSE THESE PEOPLE DON'T GIVE A RATS **SS ABOUT YOUR TIME OR NEEDS. they dont deserve your money ... jim sc
View full review
Review
#1054479 Review #1054479 is a subjective opinion of poster.
Service
Rural King Delivery Service
Cons
  • Will never use them again
Reason of review
Poor customer service
Loss
$2000
3.0
Details
Every store that I have ever been to always honors a misprint on the price of a item unless they have posted the error. I found a misprint on a dog cage I was going to buy. I showed the add to the store manager and He said that He could not honor it but that He would...
View full review
Review
#1047468 Review #1047468 is a subjective opinion of poster.
Product
Dog Cage
Cons
  • Being misinformed
  • Corporate customer service
  • Lack of empathy from manager
Reason of review
Pricing issue
Preferred solution
Price reduction

Rural King - Rude

3.4
Details
Eveyone in this store is RUDE... its not the 1st time i went in here and thought this.. the pekple work are fighting eith one another over theor radios. Just really *** service.
View full review
Review
#1046982 Review #1046982 is a subjective opinion of poster.
Reason of review
Poor customer service
3.2
Details
Regular customer of high price items. Often a purchaser of guns through the flash sales. Taking my business elsewhere now... Way too little coverage of gun dept. Grouchy older guy that let multiple people walk out and phone calls drop off while I awaited my turn (I...
View full review
1 comment
Anonymous
#1436030

I ordered 4 items from RK Guns. They took my money for items they did not have in stock.

It took many days to notify me they did not have and order would be canceled. They said my money would be refunded in 2 to 5 days. Been past that and no refund. Why would they run a payment before they ship?

Most vendors will not charge until item ships. Bad ethics RK Guns.

Review
#1030668 Review #1030668 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service