Show reviews that mention
store customer customer service service manager order employees money people customers
Filter review

Rural King is Super

Every time I go to our Rural King it is a super experience. Thank Heavens they opened to compete with another inferior Farm Supply Store that shall remain nameless. They have a reasonable inventory of everything I need, and are seldom out of stock. The people are friendly and helpful. The store is clean and well lighted. Is this a great company or what! Thank you Rural King for coming to our little town. And thanks for the popcorn at the front door. I could go on about how they always give a refund with not hassles when I make a mistake. They help with loading heavy items. And welcome pets into the store with open enjoyment. How can there be so many negative comments about a company that packs them in and is very successful at what they do?
View full review
ID
#397493 Review #397493 is a subjective opinion of poster.
Location
Angola, Indiana

Rural King - Never in stock

I have a potbellied pig and I go to Rural King in Huber Heights Ohio to get her food. The past few times I have been there, they are either out totally or have 1 or 2 bags left. The shipment was suppose to come today (Thursday, March 21, 2013) I just called, they don't have any in yet. I asked if they could order more because they are always out and they informed me that no they can't order more, they just get in whatever the other company sends them. Now I have to go 1 hour out of my way to get her food. I am not very happy, I like going to your store, but if you can't keep stock, I will go somewhere else even if I have to waste the extra gas to go get what I need.
View full review
2 comments
Anonymous
#705956

As an employee of the Huber Heights store, I can tell you that the department managers, and the managers for that matter, have their heads up their ***. That or up other employees ***, such is the case of the feed dept manager.

They can order in the feed, and that store gets feed trucks frequently. However, if he doesn't do his outs then the store won't get it back in. And no one should ever promise you when the shipment will be received into the store.

They take their time sending us what we actually need and send us bs things that we don't. But whoever told you they can't order more of something needs to not be answering phone calls because apparently they have no idea what they are talking about.

Anonymous
#643369

If you get an ahold of an assistant manager in the store they can email the buyer in Mattoon, IL to up the on hand of that product. Some stores keep low selling feed items at a very minimum to keep stock fresh and swine feed just isnt a very high seller anymore.

Hopefully that store can establish a personal relationship with you and can take care of your supply need.

View more comments (1)
ID
#394587 Review #394587 is a subjective opinion of poster.
Location
Dayton, Ohio

Rural King - Poison in the store

I really enjoyed my Rural King Experience in the beginning. I would bring my young pup to the store for socialization and I buy lots of dog food every time I go to Rural King. The last time I went to Rural King for dog food I picked up a bag and there was a dead flat mouse with blood coming out of it on the shelf under the bag of food. I screamed like a little girl. The manager gave me 50% off the bag of food, which was nice. I understand about feed and mice but this last Friday I went into Rural King again for dog food. I noticed an empty space on a lower shelf that had big bags of dog food and in the empty space was mouse poo all over the shelf with what looked like urine also. Then I see all this mouse poison behind all the bags of food and the bags were actually covered in the blue/green dust from the poison right where you would rip open the bag. This store has a management problem for sure and they should really be smarter about poison around the food!!!!!! I will go somewhere else to buy my dog food from now on and to think I had my little pup in there EWWW!!!!!
View full review
ID
#393355 Review #393355 is a subjective opinion of poster.
Location
Circleville, Ohio
Service
Rural King Manager

Rural King - Online Order - NIGHTMARE!

I placed an online order with Rural King for a Duraflame ceramic tower heater (not carried in our local store) and two 44lb bags of dog food. I also wanted to order work pants for my husband but they were not available(really, from a farm store!) After 2 weeks I contacted customer service to see why I haven't received my order. I was told they were having trouble locating the heater. If it was not available they should have put "sold out" on their website (like the jeans). After a few more days I received an email for a refund for the heater. The next day I received two 33 lb bags of dog food! I paid for two 44lb bags! After contacting RK again they said they would get back to me in a couple of days. WHAT! A manager could not work this out now? WORST customer service! I will NEVER order from Rural King again. WORST experience of an online order ever!
View full review
1 comment
Anonymous
#1603977

I ordered a swing on nov.15th today is nov.28th still hasn't shipped.

ID
#392791 Review #392791 is a subjective opinion of poster.

Rural King - CUSTOMERS

On 2/26/13, at 2:33 PM, my wife and I checked out,we had 12 bags of dog and horse feed, by us both being in our late 50's, we asked for help in loading in our big van. the cashier called for a person to help load, no one came, a 2nd and 3rd call was made, still no show. 3 MALE MANAGERS STOOD THERE AT A SERVICE DESK AND NEVER OFFERED HELP, NOR TO FIND SOMEONE TO HELP. I HAVE A SEVERED BICEP TENDON, BUT MY WIFE AND I LOADED THAT FEED, AND STILL NO ONE CAME OUT. I WANT THE 3 MANAGERS AT THAT DESK FIRED. THIS ISN'T THE END OF THIS!
View full review
4 comments
Anonymous
#735894

And after all that deal they still promoted the assistant that refused to help the customer to store manager. The regionals response, "we had no other options".

That seems to be their excuse for everything now a days. But when you only pay 30000 for people to run 15 million stores you get what you get. High turn over and poor service to customers but per corp office that's what they want to keep payroll down.

Use me and burn em.

Anonymous
#628335

Did you really say "I'm not going to name any names" at the end of your rant? ***, you named everyone that works there except for yourself!

It won't be too difficult to figure out who you are. Prepare for unemployment.

Anonymous
#631017
@PissedConsumer628335

Or did I name myself???

Anonymous
#621579

I am A cashier at that Rural King. I hate the job.

Sara is one of the managers and she is awful! Evan, Mark, and Larry are the only male managers, and I'm pretty suprized that Mark didn't offer help. Evan (Red head) and Larry (Old Guy), it doesn't suprise me that they wouldn't help. I know that the way that store runs stuff is pretty *** up.

I always try to help people load, but of course they *** about it, even if it's slow that day, so to prevent them from *** about it, I don't even tell them I'm helping... I just do it. They dont even know I'm gone. THat just goes to show how much management really cares about their employees.

I applied for a job at Sams Club, and I REALLY REALLY hope they call me. I can't wait to quit this job. If I were you, I would NEVER come back to this store EVER! Tell you family and friends to never come here either.

Put this place out of business! There is no compliments from ANY member of management except from Lauren, but shes not really a manager. Andi is a pretty decent manager, I've had no problems with her. Shannon and I had problems at one point, but shes pretty decent now.

By the way, the reason I'm rambling on is so that just in case one of the managers read this, they may take action.. Now on to the cashiers, Brittany is a ***. Alex, Bryan, Tom, Brandon, and vanessa are great to be around. THe other cashiers I've had no problems with, but don't have a conversations with multiple times per day.

Now onto the general workers... Tyler, shermon, Bonnie, Zack, Allen, Caroline, Arron, and a few others I love to be around. So pretty much anyone else, I have no positive nor negative comments about. I know the loaders take their good old time to help a customer, but I believe that they are busy doing something else...

If their that busy, Rural King should just hire some new employees. People have been filling out applications all day. I've seen very few new employees. HIRE SOME!

Also, Betty Ann is very nice, but she seems to have her phone up to her face 90% of the time, at least when I see her... I'm going to think about it to see if I missed anyone, and if I did, I will be back on here. I chose keep my name private because I believe with how *** up the management is, I would get fired... Also, breaks are only 10 minutes, I know we are not supposed to smoke on our 10's, but I do it anyway...

And I don't understand why, for example, and don't get me wrong, evan is not the only manager that does this... But, on 3/09/2013, I worked until close. He walked the store and we didn't do a very good job zoning and cleaning. I don't understand why he din't help us.

He stood up front and had a conversation with Bryan, who for some reason wasn't helping (Except for in toys), I just wish the managers would help... I am not the only one considering quiting this God awful job. I'm not going to use any names, but abut 7 of us are considering quitting. Anothre thing.

On a slow day, lets say there are 4 cashiers, If one of us goes to do something, the CSM says "I need you to syat at your register". WHY??? Theres 4 of us.

Why can't 2 of us go to the back to hel zone, or help a fricken customer? I'm not done ranting!

View more comments (3)
ID
#388361 Review #388361 is a subjective opinion of poster.
Location
Saint Clairsville, Ohio
Service
Rural King Cashier
I ordered a kids recliner for my grandson online. It took almost ten days to bill my paypal account (in the meantime I had emailed them to see if there was a problem). I received one email response asking to verify what I had ordered and have yet to hear back from...
View full review
1 comment
Anonymous
#716693

I know Whare your coming from. Believe me....

I worked for rural king in Waterloo IL. They suck. They pay $8.25 for $20 labor. The management does not care about the employees or customers they believe that their better than everybody else.

Their *** don't stink.

All rural kings customers and employees in the eyes of management and corporate is a bunch of white trash *** redneck UN worthy dumb ***. If OSHA came in and saw how that company operates they would be shut down.

ID
#388096 Review #388096 is a subjective opinion of poster.
Loss
$75
I bought an Ashley recliner from Rural King and the reclining part is damaged, its not even close to being a year old, and they say they only cover it for thirty days. cant order part for me , just pretty I'm left with a broken chair and screwed, wont buy anything...
View full review
ID
#387097 Review #387097 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$300
We bought a dog house and got it home and pieced it together. With in a few weeks we realized it was not sturdy, not safe for our pet and it leaked inside when it rained. We tried to take it back but had went past 30 days. The business refused to work with us. Very...
View full review
ID
#385203 Review #385203 is a subjective opinion of poster.
Location
Jeffersonville, Indiana
Service
Rural King Customer Care
Loss
$200

Rural King - Tool chest

bought a top and bottom tool chest and they only had the bottom in stock and said they would have to order the top. Said it would take 3 weeks waited 7 1/2 weeks and went in to pick it up and they charged me for the top and bottom but only had the bottom. then said it would be another 4 to 6 weeks till they could get the top box. when and if i get my top box. that will be my last purchase from rural king. I will go else where. if its not on the shelf to where u can touch it and take it with u buy somewhere else
View full review
ID
#383446 Review #383446 is a subjective opinion of poster.
Location
Greensburg, Indiana
Loss
$400
my husband gets paid every Friday so we go in and look once a week sometimes we buy stuff some time we don't .When we were looking around employs kept following us around and i didn't think to much about it at the time. so we go to the other side of the store...
View full review
3 comments
Anonymous
#606895

Where in the complaint is there any mention of the couple's personal attire?

View more comments
ID
#383186 Review #383186 is a subjective opinion of poster.
Location
Harrisburg, Illinois
Service
Rural King Cashier

Rural King - Bought a piece of junk chainsaw

i bought 2 reconditioned chainsaws to which i had to take one back because it would not even start and kept one which is a piece of junk too it will not idle you can be cutting a piece of wood and it will just quit and is hard as heck to get started and i will never buy another one of these chainsaws again i purchased them on december 19th 2012 now i am going to have to buy another chainsaw because he store in mckenzie will not do anything about because they reconditioned even so if you purchase a product like these saws they need to care of the problem
View full review
ID
#378376 Review #378376 is a subjective opinion of poster.
Location
Mckenzie, Tennessee
Loss
$90
The male assistant manager at the Rural King in Decatur is a joke. He does not know where anything in the store is at and just seems to be very lazy. I have been in there on several different occasions and refuse to deal with him. Also, he told me that I could...
View full review
ID
#373708 Review #373708 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Rural King Cashier
I am currently an employee of Rural King. I can not begin to describe how poor our management teams are at some of our stores. That is from all the way at the top down to some assistant managers. If our president of the company, Alex Melvin, knew how his stores were...
View full review
17 comments
Anonymous
#1342211

Rural king employees are being robbed of the hours they've worked, on their pay checks. Hours missing every check.

Glad the company is making so much money stealing from its employees. They proescute thieves, but have become one.

View more comments
ID
#371775 Review #371775 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Rural King Customer Care

Employee of Jasper Rural King

I work at the rural king in jasper and we have blizzard conditions and a state of emergency...I called my manager to let him know that I couldn't make it in because of the conditions and he told me that if I couldn't make it in he would send someone out to come pick me up...he also told another employee that we would be getting busy and that she needed to come in as soon as possible...she has a little baby and does not want to risk their lives trying to get to work but he still pushes her to come in anyway! Most big factory's around jasper area already shut down due to the conditions...I just don't feel the manager is handling things the way they should be. If you would like to contact me my number is (812)639-4965.
View full review
2 comments
Anonymous
#587264

I hear you. It's not just at your rural king it's at all of them.

Anonymous
#615738
@PissedConsumer587264

Here too!!!! They don't even plow the lot until they call the regional manager for approval. How moronic is that????

View more comments (1)
ID
#370277 Review #370277 is a subjective opinion of poster.
Location
Santa Claus, Indiana
Service
Rural King Manager
I was shopping with my kids at the Rural King in Decatur, Indiana with my family as I do every thursday afternoon, and I had to use the restroom. I was walking back to the rear portion of the building to the bathroom, and I saw a brunette zipping up her pants, and a...
View full review
7 comments
Anonymous
#656216

LOL toilet sex in the bathroom huh?

Sound like their getting some service. Wonder why the manager was in denial about it? He could be in KAHOOTS with them.

Now exactly what happened here there's some details that your missing. Was the brunnete and the older man BOTH leaving the men's bathroom? Did you hear any strange noises?

Theres a number of reasons for exhaustion. PMS. Unless you've seen both of them leaving the same bathroom or in the same aera then it could have been something else.

But zipping up your pants in public is preeetty strange. Normally people check themselves before they leave the bathroom. Perhaps she is giving out free 'RAISES'!

View more comments
ID
#362395 Review #362395 is a subjective opinion of poster.
Location
Huntertown, Indiana