Not resolved

12/10/17 - I ordered 2 sets of LED string lights on-line. no email confirmation (but $106 payment was processed) 12/18/17 - I sent email to Customer Service - no response 12/31/17 - I received satisfaction survey (even though no item) 1/4/18 - I waited 47 minutes on-hold only to be told that they were unable to provide shipping status (the item was between warehouses) and that there was a shipping backlog - unsure when it will be shipped but that someone would email me when shipped 1/18/18 - still no delivery and no email...

hmmmmm I am a very unhappy customer at this point...

I would like to know how to cancel my order and how to obtain a full refund since the item will never be shipped to me. Donna Frager - Oxford, Ohio Order # 100928010

Product or Service Mentioned: Rural King Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $106.

Preferred solution: Deliver product or service ordered.

I didn't like: Slowest process and delivery ever.

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