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Rural King Customer Care Review

2.3
Details
I was at the counter to purchase 100.00 plus in dog foods and supplies but Janice at desk couldn't bother to look up and speak to me. It's ok lots of stores sell dog food and supplies in marion ill
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ID
#847466 Review #847466 is a subjective opinion of poster.
Location
Murphysboro, Illinois
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - BEWARE

1.9
Details
bought a cooler rack from this company. recieved it damaged. took over a week to get back to me. sent it back on their dime. 2 weeks later i get email they refunded my credit card. a week later still no refund. call amex, they say no refund. file a dispute and then contact rural king. 3 days later get email apologizing for refund mistake (sure). finally get credited. would never deal with this company online again. BEWARE CONSUMERS !!!!! this company does not have stores in my area, new jersey, thankfully. this was a stressful transaction from the time i recieved item. do yourself a favor and stay away from rural king
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ID
#831295 Review #831295 is a subjective opinion of poster.
Location
Forked River, New Jersey
Reason of review
Damaged or defective
1.7
Details
I have bought some things that has a rebate and Rural King never , Pays on them its just all a scam to get people in the store . I don't think I will be shopping there much more , It would not hurt my feeling if this store went under !!! Pissed off customer !! I...
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1 comment
Anonymous
#1216891

heres numbertwo! i have been trying for 3 maybe 4 weeks to get a member of there corporate office to return my calls, no luck, are they like wal mart so big they could give a rats *** to the little guy that shops there on a weekly basis, im with you it would be worth the 20 minute drive to go noth,south,east or west, rural king is nothing but a bunch of crooks!!

ID
#828726 Review #828726 is a subjective opinion of poster.
Location
Logansport, Indiana
Service
Rural King Rebate
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
2.4
Details
I would not purchase a gun from Rural King. They sold me a rifle describing it as having RF85 treatment. When I got home and discovered it did not have that treatment they refused to do a refund because in their words all sales are final. This was 20 hours after the...
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1 comment
Anonymous
#1141193

Yeah typically when you buy a firearm you should be aloud to hold it and check it out otherwise I would never buy it if I wasn't aloud to inspect it first. If they didn't allow you to inspect it before you walked out of the store with it and they are misrepresenting what they are trying to sell this is bad business practice they might be around now in the short run but they will lose in the long run with this business practice.

Once their is more competition and people begin to realize they can get the same product cheaper elsewhere with better customer service their sales margins will eventually suffer and they won't be in business long if they aren't proactive in correcting their customer service mistakes. You would be surprised the lengths that people are willing to go to in order to get a better deal or get better service elsewhere it will affect them and their not good at business management if they allow a misrepresentation of products to be advertised. In the issue of the firearm they should've not aloud you to leave the store without inspecting it and you signing off on the inspection that it is what you order. In defense of a business there is a liability issue in buying a firearm and then allowing it to be returned to the store for resale due to tamping or use of the product with a malfunction, also most likely even if you didn't shoot it, it would be classified as used and they would most likely not stand to gain enough of a profit margin and actually have a loss by accepting it back and then returning your money it sounds really bad but it is all about liability and profit.

There is only money in the gun business for antique collectors or shop owners, most guns now a days are like cars they're made to function better but the materials they are made with are cheaper therefore they depreciate in value more.

Gander mountain is one store that has a bad practice of attempting to give customers under fair market value for good and excellent condition firearms and then trying to turn around and expect customers to buy them for brand new prices. Hold onto your guns and ammo trust me you'll be glad you did someday.

Aaron L.

ID
#818692 Review #818692 is a subjective opinion of poster.
Service
Rural King Manager
Pros
  • Store manager
  • Store manger
  • Salesman
Cons
  • Return policy on a rural king error
  • This experience
  • Corporate customer service
Reason of review
Not as described/ advertised
Loss
$575
Preferred solution
Full refund

Rural King Cashier Review

2.2
Details
The management at Circleville Rural King,(Denise) in particular needs not to work or be part of customer relations! She was rude and belittling to the point of raising her voice and then had another cashier finish. When infact it was their fault and had charged my card over a hundred dollars twice! I will not be back!
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ID
#808875 Review #808875 is a subjective opinion of poster.
Location
Lewis Center, Ohio
Service
Rural King Cashier
Reason of review
Poor customer service
1.6
Details
does anybody wonder as to why rural king has not resolved any of the complaints on this and other websites, it really makes me wonder after I sent several e-mails to customer service and the owner ceo alex Melvin as to why none of these complaints or reviews has...
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8 comments
Anonymous
#1317478

Probably because no one cares about whiny people like you, when the company makes over a million dollars just in one store a month. :)

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ID
#791518 Review #791518 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Most employees
Cons
  • How they handle complaints
  • How management treats employees
  • Poor service
Reason of review
Poor customer service
Loss
$100
Preferred solution
company needs to resolve complaints

Rural King - Bruder Truck Review from Lewiston, Idaho

1.8
Details
SO Disappointing!!! I placed a large order for my son's birthday mid January 2016. January 26th I received and email with tracking number for my order. All but one item was supposedly available and shipped. On 2/3 I received ONE item and called customer service. There had been an error and even though I was charged for the entire order they shipped one thing! NOW almost all the items I ordered were out of stock but they said they'd expedite the rest as it was for a gift! 6 days later I receive an email stating all but 2 items are out of stock! So much for my son's birthday gifts and Rural King's promises. Do NOT order from this website...they do not deliver! I did call again and they were not able to offer me anything but a refund. Such a disappointment as now I have NO time to find items elsewhere and get them in time!
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ID
#786744 Review #786744 is a subjective opinion of poster.
Location
Lewiston, Idaho
Reason of review
Problem with delivery
1.7
Details
HOW CAN RURAL KING CLAIM THAT THEY SERVICE WHAT THEY SELL & MORE WHEN THEY CAN'T HARDLY KEEP ANY MECHANICS IN THEIR STORE, YOU CANT EXPECT YOUR MECHANICS TO STAY AND REPAIR OR SERVICE POWER EQUIPMENT WHEN YOUR STORE OR CORPORATE MANAGEMENT IS CLUELESS AS TO WHAT IS...
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5 comments
Anonymous
#1377816

I disagree my manager is very supportive and has never said no to equipment needed has even suggested items to help me better service my customers...

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ID
#785627 Review #785627 is a subjective opinion of poster.
Location
New Philadelphia, Ohio
Pros
  • Most employees
Cons
  • Management
  • Cant stay out of associates personal business
  • Poor service
Reason of review
Not as described/ advertised
Preferred solution
INVEST MONEY IN YOUR REPAIR SHOPS GIVE THE MECHANICS WHAT THEY NEED TO DO THEIR JOBS OR CLOSE THEM UP !!!!!
2.4
Details
Losing great managers. What has happened in the last 5-8 years at Rural King? The store managers/ assistant managers don't know farm store products, ag chemicals, or hardware department? In the 1980-2010, our family business (10,000 acres) only spent our family farm...
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4 comments
Anonymous
#1284795

I agree with your review 100 % you did the right thing by dropping your accounts and taking your business somewhere else !!!! also I want to add that a lot of the buildings they buy or rent are in dilapidated condition the ones I been to have leaky roofs , poor heating , electric problems , poor restrooms the list goes on and on

oh yea the ceo a Melvin is a cheap *** he keeps opening up new stores in these dilapidated , condemnable buildings and they cant even take care of the one's they have

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ID
#777470 Review #777470 is a subjective opinion of poster.
Location
Chicago, Illinois
Reason of review
Poor customer service
2.0
Details
Ordered 2 products on website, order was processed and given a conf. #,1 day later received an email telling me my order was canceled because products were not in stock now.I made a call to customer service just to hear that there was a glitch in the system which...
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2 comments
Anonymous
#1085012

Same thing happened to me so. I bought the product at full price to see if I could get it.

If I do I think rural King is going to have themselves a lawsuit. I'm sure a lawyer would love this case.

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ID
#759744 Review #759744 is a subjective opinion of poster.
Location
Cynthiana, Kentucky
Reason of review
Order processing issue
2.0
Details
Why was my girlfriend made to fill out paperwork to purchase a rifle and the told to send it to the FBI herself and the after they send her paperwork back and she takes it to rural king then they finally fill out another form and tell her it will be anotait she has no...
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ID
#755153 Review #755153 is a subjective opinion of poster.
Location
New Castle, Indiana
Reason of review
Order processing issue
1.7
Details
Xenia rural king is the worst store ever the store manager joy dont care about her customers and it seems cant mange or keep good employees they had a new asst manager male dont rember his name but he was a good guy and seemed to always go out of his way to help others...
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4 comments
Anonymous
#1117472

It is not the company or MOST of the people at the Xenia,Ohio store. Its the store manager.

She does not care about her customers or employees. She talks behind peoples backs and back stabs everyone.

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ID
#751901 Review #751901 is a subjective opinion of poster.
Location
Fairborn, Ohio
Service
Rural King Manager
Reason of review
Poor customer service
2.0
Details
I live in Peru Ill and shop at rural king twice a week not any more. Went the one day to get my 200 dollars worth of feed and decide to shop little bit and saw auto tinting welding helmets for 29.91 so I grab on and long story short got to counter and it rang up like...
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2 comments
Anonymous
#1076343

I going to agree with the customer who attempted to buy the welding hood I can see this happening a lot of items don't have price labels and most of the pricing is done by the upc code on the package and I don't know of any rural king stores that has any price scanners in the departments so with that being said some one could of switched hoods or put one in the wrong spot

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ID
#746191 Review #746191 is a subjective opinion of poster.
Location
Metamora, Illinois
Reason of review
Poor customer service
2.0
Details
I called a week or so ago in reference to store #3541 had given me a rain check for Jiff creamy peanut butter that was on sale the week of sept 18th i was told when I called customer service they would have it within a week. They still do not have it, they have...
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ID
#731300 Review #731300 is a subjective opinion of poster.
Location
Wooster, Ohio
Pros
  • Most things
Reason of review
store did not get item in
Preferred solution
Let the company propose a solution
2.3
Details
i purchased a ten foot drop gate trailer, this past winter. i am handi-capped. it was snowing and cold . i assumed everything was in working order. i needed it for an atv so i could hunt. you should see this thing, when I was able too see it better , I was shocked....
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1 comment
Anonymous
#1050395

the condition of those trailers is very common at rural king , you should see how they unload them from the truck a lot of them gets dumped on the ground which results in a lot of damage like broken lights, bent fenders , side rails and tailgates , lots of paint damage , most of the ones I seen at the new Philadelphia ohio #68 store was damaged I would not recommend anybody buy a trailer from rural king

ID
#717561 Review #717561 is a subjective opinion of poster.
Location
Commercial Point, Ohio
Pros
  • Most things
  • Most employees
Cons
  • Warrantees
Reason of review
Bad quality
Loss
$400
Preferred solution
Price reduction