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Rural King - Review in Shopping category

3.4
Details
If you believe that dogs don't belong I respect, don't go to stores that are clearly marked "pet friendly"! I am terribly sorry that tour daughter was frightened. My daughter was terrified by Tim Currys portrayal of the clown in Stephen Kings "It". She was horrified by the "clown" that she saw, on a movie I watched, when she was 2 but oil didn't write a letter to the television station, lambasting them for broadcasting that movie and I didn't write a letter to Stephen King, calling him ugly names and refusing to buy or read his books anymore. I have a granddaughter and I have 3 dogs now and have raised dogs all my life and I'm an adult. I know to take responsibility for my actions. Watch your granddaughter and don't let her approach strange dogs. Case closed!
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Review
#962644 Review #962644 is a subjective opinion of poster.

Rural King in Crystal River, Florida - Customer service not good!

3.1
Details
I had my rebate slip with me and the associate forgot to scan it. I asked if she could void the transaction. No she couldn't but I could take it to the service desk and they would take care of it. She couldn't do it either. she did try but could not get the register to do it. She said it was a computer problem. Why didn't she call a manager to override the transaction? So I still have my rebate and no I didn't buy everything I wanted because at noon they were sold out already! The customer service at this store has gotten worse and I am beginning to wonder if it's worth my while to shop here.
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Review
#960904 Review #960904 is a subjective opinion of poster.
Pros
  • Layout of store
  • I liked this store when it first open
Reason of review
Poor customer service
2.6
Details
I just got back from the St. Clairsville Ohio Rural King. They had about 15 LARGE rabbits. Obviously they are not selling. Why do they even have them this time of year? Most food bins were empty! Nothing but dust. No hay anywhere to be seen. One almost empty...
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Review
#957511 Review #957511 is a subjective opinion of poster.
Reason of review
Bad quality
2.5
Details
I put in an application for part time in the Gun department, there are ads everywhere in the store. I had my back ground check run, I was told to call on Friday October the 21 to see if it had came in. I called three times was put on hold and no one picked up. I called...
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Review
#943450 Review #943450 is a subjective opinion of poster.
Cons
  • Corporate customer service rudeness
  • Lack of empathy from manager
Reason of review
Poor customer service
Preferred solution
Get new managers.
Tags
  • management
3.1
Details
I walked to the store and its near a mile from my home. I was actually just going in for a job application, but instead I ordered a Throttle Cable for a YardMan *** whacker. So once I got to the store I started browsing around with my backpack, because I walk...
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2 comments
LadyScot
#1187517

With the recent spate of shootings can you really blame people for being cautious? If you have nothing to hide you have no reason to be offended.

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Review
#879326 Review #879326 is a subjective opinion of poster.
Pros
  • Undecided
Cons
  • Staff following me around
Reason of review
Poor customer service
2.5
Details
Rural King - Review in Shopping category from Tampa, Florida
First, I was considering purchasing a $99 high velocity fan last week. Am employee mentioned to me that the prices were going up the following day so I should buy it that day. Well, it's a week later and the price DROPPED down to $89! I HATE LIARS! Second, ...
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Review
#875729 Review #875729 is a subjective opinion of poster.
Reason of review
Pricing issue

Rural King Customer Care Review

3.3
Details
Madisonville KY Location: when you call they put you on hold for an extended period of time. Half of the items are incorrectly priced or do not have a price at all. I paid for a LP gas exchange and waited 45 minutes and had to ask 3 different people for help before anyone came to help me. Parking lot is a disaster due to holes.
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Review
#874009 Review #874009 is a subjective opinion of poster.
Reason of review
Poor customer service
2.5
Details
took 10 days to just process order and 12 days to deliver 80 miles away to there own store its like a bunch of monkeys trying to screw a football . no one at costumer service knows anything , finaly got the gun ran serial numbers and it 3 yrs old its new in box but...
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11 comments
Anonymous
#1710451

I bought one and money returned to my cc. No email to explain, I've sent several emails and no response. I am eligible to have a gun so that's not the reason.

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Review
#870714 Review #870714 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$250
Preferred solution
Let the company propose a solution
3.0
Details
They have Flash sales on products they do not even have from the supplier yet. Ordered a gun on march 9th, still waiting for it. When you call customer service, no one knows anything. They say they will call you right back, that does not happen, they say they will...
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Review
#823683 Review #823683 is a subjective opinion of poster.
Cons
  • Poor service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
2.5
Details
I would not purchase a gun from Rural King. They sold me a rifle describing it as having RF85 treatment. When I got home and discovered it did not have that treatment they refused to do a refund because in their words all sales are final. This was 20 hours after the...
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1 comment
Anonymous
#1141193

Yeah typically when you buy a firearm you should be aloud to hold it and check it out otherwise I would never buy it if I wasn't aloud to inspect it first. If they didn't allow you to inspect it before you walked out of the store with it and they are misrepresenting what they are trying to sell this is bad business practice they might be around now in the short run but they will lose in the long run with this business practice.

Once their is more competition and people begin to realize they can get the same product cheaper elsewhere with better customer service their sales margins will eventually suffer and they won't be in business long if they aren't proactive in correcting their customer service mistakes. You would be surprised the lengths that people are willing to go to in order to get a better deal or get better service elsewhere it will affect them and their not good at business management if they allow a misrepresentation of products to be advertised. In the issue of the firearm they should've not aloud you to leave the store without inspecting it and you signing off on the inspection that it is what you order. In defense of a business there is a liability issue in buying a firearm and then allowing it to be returned to the store for resale due to tamping or use of the product with a malfunction, also most likely even if you didn't shoot it, it would be classified as used and they would most likely not stand to gain enough of a profit margin and actually have a loss by accepting it back and then returning your money it sounds really bad but it is all about liability and profit.

There is only money in the gun business for antique collectors or shop owners, most guns now a days are like cars they're made to function better but the materials they are made with are cheaper therefore they depreciate in value more.

Gander mountain is one store that has a bad practice of attempting to give customers under fair market value for good and excellent condition firearms and then trying to turn around and expect customers to buy them for brand new prices. Hold onto your guns and ammo trust me you'll be glad you did someday.

Aaron L.

Review
#818692 Review #818692 is a subjective opinion of poster.
Pros
  • Store manager
  • Salesman
  • Store manger
Cons
  • This experience
  • Return policy on a rural king error
  • Corporate customer service
Reason of review
Not as described/ advertised
Loss
$575
Preferred solution
Full refund
Tags
  • Bad corporate policy
  • Mis-represented