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I bought a chainsaw from rural king. Used it for four days when it started throwing the chain pretty consistently. So i went to return it as this is very dangerous and should have been covered by the manufacturer warranty. The head manager there acted like it was his...
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9 comments
Anonymous
#1619215

It sounds like you used the saw for what you needed then wanted your money back. If he offered to exchange the saw or give you store credit on a better manufacturer/product he did his job.

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ID
#293372 Review #293372 is a subjective opinion of poster.
Location
Rochester, New York
Service
Rural King Manager
Loss
$149
WHEN I WAS TRYING TO ORDER SOME STUFF ONLINE AND IT TELLS ME THAT MY CREDIT CARD NUMBER WAS WRONG IT WOULD NOT LET ME CORRECT OR USE ANOTHER CARD SO I FEEL THAT RURAL KING MUST NOT CARE ABOUT BUSSINESS AND THE SHELBYVILLE KY STORE GOT RID OF ONE OF THE MOST DEDICATED...
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ID
#290869 Review #290869 is a subjective opinion of poster.
Location
Washington, District Of Columbia
I'm attended the Rural King store in Decatur, Indiana, needless to say I was shocked at the staff working. Now, i've been to many Rural stores, but this was a first. The store manager was dressed like she was 16 again! Her *** were almost popping out of her shirt, and...
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39 comments
Anonymous
#1073453

And *** customers who come in to complain about *** ***

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ID
#289048 Review #289048 is a subjective opinion of poster.
Location
Rochester, New York
Service
Rural King Manager
Loss
$45
I bought 2 tires for my truck from the the vandalia store I went back to get the last 2 tires and was told the tires were no longer kept and they no longer had that size but they could get the tires I had at one other of there stores they look found the tires at Matoon...
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1 comment
Anonymous
#408745

Ever heard of punctuation? Maybe people would take you seriously if you learned to write at a 3rd grade level.

ID
#288391 Review #288391 is a subjective opinion of poster.
Location
Williamstown, Massachusetts
Service
Rural King Manager
Loss
$280
Rural King might not please the customers all the time but they treat their employees like second rate citizens. The corporates come flying in and walk around the store as if they are gods. I work very hard at my job and do it well but not one time has the corporates...
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3 comments
Anonymous
#1302103

It hasn't Changed

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ID
#287202 Review #287202 is a subjective opinion of poster.
Location
Los Angeles, California
Rural King had (has) a special on refurbished Porter Cable 18V lithium drills. Rural King has a policy of free shipping on orders over $49. According to Rural King's policy on free shipping, sale items are exempt. Fine, I attempted to place an order than...
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5 comments
Anonymous
#420902

I had a similar situation. I don't have a large amount of time to post my complaints. However, Jeremy Miller handled the situation poorly, and I wont go back.

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ID
#286476 Review #286476 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Wentzville Rural King needs new asst manager!

I have shopped at Rural King since they opened the Wentzville MO facility and have always been happy until recently. They have an assistant manager that should be pushing shopping carts, he is rude, doesn't know what he's talking about and certainly not manger quality. However there is a very nice young lady at the service desk who is very helpful and concerned, she solved a check problem without any trouble. Asst. Manger accused me of printing a check to attempt to pass it, when in reality it was a good bank temporary check that cleared thru their Tel a check system without any problems, once the lady at service desk did her job. Rude young manger needs ALOT of retraining! I emailed Rural King Main Office of the issue and haven't heard a word from them. Guess customer service is high on their list after all. There are a lot of better places to spend money, if they don't care why should I support them.
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1 comment
Anonymous
#397452

Most stores DO NOT accept temporary checks you ***. If they do consider yourself lucky.

ID
#283928 Review #283928 is a subjective opinion of poster.
Location
Gig Harbor, Washington

Don't work for Rural King, Unless you wanna get screwed on your check!!!

I used to work at Rural King in Decatur, Ind. I recently quit working there, because the bastards took money from me! My final 3 checks didn't match with the hours I worked with the payment I should've recieved. My final check I got I worked 63 hours. I should have received roughly 415 dollars. I only got 218.52!!! Needless to say, I b****ed at my manager, and quit on the spot. Plus, 80% of the products they sell are foreign made!!! I go to Tractor Supply down the road now. So, If you wanna eventually get screwed over, buy from Rural King.
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1 comment
John N
#394327

I am surprised you or anyone would quit a job that paid such a high per hour rate. But then a person with your obvious intelligence and qualifications will have absolutely no problem finding another highly-placed position in the job market.

ID
#282633 Review #282633 is a subjective opinion of poster.
Location
Rochester, New York
Service
Rural King Manager

Rural King - Company won't recognize problem

Bought a pair of Winchester knee length boots in Dec.2010 for Christmas present. Only wore boots to hunt in. In oct of 2011 getting hunting gear together for deer season and found that the soles of boots separating from the tops. They were Winchester Pro Line 400, Thinsulate Ultra, 100% waterproof, ser#WIN144080T. Bought @ Henderson, Ky. store. Can't get any satisfaction on replacement. Love to shop at Rural King. But, after this fiasco don't know????????? THEY WERE MADE IN CHINA. (WOW) These were size 13 with a side zipper. being of male gender. Had realtree camo design.
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1 comment
Anonymous
#389974

I am in no way associated with Rural King, but I think with the amount of time that passed between the purchase and the defect I can't blame the store for not replacing them. Your complaint should be to Winchester.

ID
#280381 Review #280381 is a subjective opinion of poster.
Location
Maceo, Kentucky

Rural King - Mistreatment of workers and management abuse

I have a friend who just quit the nile michigan store, he has been hounded and lied about by the manager of the store. So as to not paying him for catching a shop lifter and was reported that the manager filed as he did and kept the reward, then demoted him because he had a car accident and couldnt be on time and then still went in after he fixed his car and then not even a week later drug tested him for a broken scanner that did not injure anyone almost 3 months ago. This manager needs to be removed and the store looked into. I mean it is so bad last time i was in there a worker who was off work had to assist me in looking for something because everyone else was just to busy tlaking and screwing around, even the managers and assistants.
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2 comments
Anonymous
#391260

if you remember the drug test it was after the back problem not the broke talazon this person needs to grow up and do your job right if the person that wrote the complaint needs to get there facts staight before you write stuff on this sight

Anonymous
#387414

What is your friend a wuss? Why couldn't he file the complaint himself? Tell him to grow a spine and file his own complaints.

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ID
#280003 Review #280003 is a subjective opinion of poster.
Location
South Bend, Indiana
Service
Rural King Manager
Loss
$30

Rural King - Rebate

Yesterday, I received an email about a denial of a rebate. The rebate ID: D2187915J was submitted 2011- 11 - 18. Can you explain why? I have shopped at Rural King for many years and have been cmpletely sastisfied. This is the first time I have ever sent in a rebate for any purchases. The understanding I got from the clerk at the Henderson, Ky. location was the information that was sent to you. Please give me the correct information that I or my wife should have sent or the information we will need for future rebates. Thanks for your time.
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3 comments
Anonymous
#461100

Cannot find site for rebate. When I go to this site that is on the paper.

It tells me to put my email address in . Then it wants you to shop for ebate coupons.

Anonymous
#389736

I would like to thank you for your time involved. It is good to hear about the rebate. Was the mistake the location number?

Thanks,

Anonymous
#389685

Hello,

We were able to research your rebate and discover that the store number was inputted as "18" instead of "8". We have corrected the error and your rebate has been approved for the amount of $14.24. You should receive your rebate through the mail within 1-2 weeks.

Thank You for shopping at Rural King!

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ID
#277974 Review #277974 is a subjective opinion of poster.
Location
Owensboro, Kentucky
Service
Rural King Rebate

Rural King has ZERO interest in satisfied customers.

I like to shop online! Unfortunately, given Rural King dotcom's lack of customer service, perhaps I should have bought direct from China! WTF I did MY part! Paid several hundred dollars over a week ago for an in-stock item.. The number they gave me didn't track anything. So a week later I email and ask them where my order is and get an automated response with a BS Fedex tracking number stating "Your item has shipped". FedEX disagrees.. The tracking number they gave me today, a week after ordering is not valid. I have a class of students waiting on the item. FedEx says that a label for the item was indeed printed today but they have not received the pkg from Rural King. I asked Rural King why, have gotten no response, still can't track package and FedEx still doesn't have it. End of workday, weekend is here and I am pissed. No response to my further inquiries still. I'm done being cordial. Bad customer service results in bad feedback. I should have heeded all the *** reviews for Rural King online but I'm a sucker for free shipping. This company lied right to my face this morning. Apparently, my contentment is not important to this company which so readily took my money. Therefore, I will blanket the internet with disgusted reviews until said issue is resolved. I HATE BAD BUSINESS. This Company doesn't give a s@*+ about you, shop elsewhere.
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1 comment
Anonymous
#385830

For heaven's sake NEVER buy anything that has been "assembled" at Rural King. It will fall apart before you get it home. I've done this twice now and later repairs to both products (done on my own time and my own cost) later revealed missing bolts, washers, lock washers, and half the ones that were present were merely finger-tight.

I try to avoid the place like it was radioactive now, but it carries some products that are only available there in this location. Before I learned my lesson I never saw the same floor or sales help in that store twice. They must have a horrible employee turnover, which does a lot to explain why NO ONE you ask about ANYTHING at Rural King has an answer. They either stand there, staring off into space with their mouths open, or they refer you to the service desk where you can watch them stare into space with their mouths open.

Even with terrible gas prices, I'll drive a LONG way to avoid any contact with the Rural King located in Terre Haute, Indiana. Customer service isn't simply bad there, it doesn't exist at all. Buyer beware!

ID
#274393 Review #274393 is a subjective opinion of poster.
Location
Bakersfield, California
Loss
$330
I absolutely love Rural King! Never had any problems at my local Rural King in Columbus Indiana. Sounds like some of the problems people are complaining about are their local store management. Maybe they should contact the corporate and see if things change. Our rural...
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3 comments
Anonymous
#1068090

thought that myself, col. rural king is a joke and I hope it goes out of business!

hitler fell, so will rural king! YIPPIE

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ID
#263730 Review #263730 is a subjective opinion of poster.
Location
Sikeston, Missouri

Rural King - Over charged me for 2nd time this summer

For the 2nd time this summer I bought screw, nuts, washers from Kokomo store #24 and was charged for a bolt for $5.99 which I did not buy. I noticed it when I got home like last time and ignored the other time but no more. Today, Aug 18, 2011 4:45 pm you got a big tip from me. If your cashiers do not know a bolt from a screw then you need to find someone who does. We are retired and live on a budget, and have always liked your stores, go there all the time. upset!
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ID
#256393 Review #256393 is a subjective opinion of poster.
Location
Indianapolis, Indiana
u was quoted over the phone that the 5-in-1 shots for puppies were 4.99 and the 7-in-1 for dogs was 6.99. We purchased 20 5-in-1 shots for our puppies, and rang up at 6.99 each, when we told the lady what i was quoted on the phone, she said this is what they rang up...
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1 comment
Anonymous
#834890

The 7way is cheaper than the 5way. Never made any sense to me either when I worked there.

But there are NUMEROUS people who would come in on a daily basis wanting a 'deal' because of how much they have to spend there on a monthly basis. Its retail...things dont work that way in retail.

Maybe wholesale or flea markets but not retail....no matter how many people complain about it. My ex husba d would try and swing special prices at places..and like I told him, its not "lets make a deal"

ID
#252454 Review #252454 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Rural King Manager
Loss
$40