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three weeks ago I went to Rural King in Angola IN. I put a pontoon on lay away. Today I went to pick up my layaway. The front desk says pay for it here and go around to the back of the store to pick up your pontoon. When I got to the rear of the store, the man there...
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ID
#251388 Review #251388 is a subjective opinion of poster.
Location
Rochester, New York
Loss
$267

Rural King - Shipped a broken product, then would refund it!

Rural king shipped me an EZUP shade tent that was battered and broken. I called them and they said I needed to call EZUP for the replacement. So I called ezup they told me they'd send a new one and I could throw the broken one away/use it for parts. Well they took forever and never shipped it so I said I was finished dealing with waiting for it to ship and I'd like a refund. EZUP said since Rural King took the money, they'd need to be the ones to refund it. Well I called RK again and they took no responsibility for the broken tent and said since I threw it away it was my fault. They also tried to tell me I hadn't called in and spoken to one of their agents because they wouldn't have told me to call EZUP. Instead they went over what they would have done, had I really called in, and said it was out of their hands. Rural King is full of liars and money takers and ships only poor quality products.
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1 comment
Anonymous
#334672

This happened to me a while ago, but for a different product. Solution: don't buy from Rural King in Mattoon, IL. The customer isn't their first concern, the customer's money is!

ID
#250633 Review #250633 is a subjective opinion of poster.
Location
Lakewood, Colorado
Loss
$95

Rural King - Wasted trip. to their store. not first time.

Called in special to see if they had 24 percent protein tubs. They diffently had 11 of them. Went 60 miles and they told us they don't stock them in the summer. This was Mckensey, tn. rual king. Never be back. I'll go to Martin rual king, they usually have them. I don't see why people working at these stores has no clue why they are their, If you don't like the work , go somewhere else. Don't put people out. They just don't care about the customer and has no clue how their action hurts the store and down the road it could even close the store and the same employees will have no clue why they are out a job, Wake up people, put yourself in my shoes. I am out a half a day on a dairy farm, and even possible could use animals because someone didn't have energy to double ck.
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3 comments
Anonymous
#452347

if they paid the workers it may help 7.50 per hr to work buts off

Anonymous
#441971

WE HAVE MANY WASTED TRIPS TO RURAL KING. WE LOVE THE STORE BUT THEY HAVE NO ELECTRIC CARTS IN STORE 49.

Anonymous
#325780

Sounds like RK is just like Tractor Supply Company. *** people with *** products.

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ID
#247678 Review #247678 is a subjective opinion of poster.
Location
Mayfield, Kentucky

Update by user Jul 03, 2011

Gift Card BEWARE

Original review posted by user Jul 03, 2011

I had my family get my husband giftcards for his birthday. They bought them at the store next to where they live. When I went to purchase a chainsaw with them, they were not any good at the store that I lived next to, even though the back of the card...
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5 comments
Anonymous
#564375

as a matter of fact (......) rural king dose carry stihl chain saws. i work at circleville oh location. we also have stihl certified machinics so sorry for you lack of intelligence aslo sorry for connivance of the gift cards.

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ID
#246773 Review #246773 is a subjective opinion of poster.
Location
Collinsville, Illinois

Rural King - Lack of Customer Service

Customer service does not exist or is not functioning. I ordered a reconditioned Poulan 18 chain saw, when it arrived it did not work, it was clear to me that it was not getting a spark. I called Rural King on the phone for help and received a recorded message to leave my number and that would call me back, they did not callback. I emailed a request for some one to contact me, to advise how I should proceed or what I should do. I did not receive a reply to my email either. I was very disappointed that I could not reach a person to assist me. I would not purchase anything from rural King again.
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2 comments
skyewalker
#372937

I feel for you, 'tightwad'.. i am currently in the process of finding out this company's dotcom is full of s*&+ after 2 fake tracking numbers.

Big business with a blatant disregard for their customers. I think their "customer service" only extends as far as having idiots come to sites like these and pretend to have gotten good customer service. I'm no tightwad, but an ethical business owner who understands the importance of customer service.

(And spots BS corporate-sponsored commentary.. how pathetic)

Anonymous
#325786

Don't buy refurbished stuff and expect it to work. Buy new so you get a warranty. Tight wad!

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ID
#245796 Review #245796 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$100
We purchased a zero turn "swisher" mower from rural king in collinsville. Paid with debit card. We tried to pick the mower up the day after purchase. They looked for the key for about 2 hours. finally found key. then the mower wouldn't start. Put new battery on....
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ID
#243179 Review #243179 is a subjective opinion of poster.
Location
Breese, Illinois
Loss
$2380
Customer service at the Vincennes, Indiana Rural King is horrible! It's especially horrible for older peoople such as myself. I am 57 years old, and last night I came in there for help regarding tryin' to get some Pennzoil Motor Oil that was on sale, and when I...
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8 comments
Anonymous
#470668

The Circleville store has felt the rath of Ruth! They have lots several very good employees due to her!

You think corp.

office would do something! Shes a nasty old woman!

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ID
#236850 Review #236850 is a subjective opinion of poster.
Location
Huntington, Indiana
I have been shopping the Rural King in columbus indiana for several years. I live 35 miles away, and with gas prices the way they are right now, I consider that "loayaty. I went in this last week to purchase some baby chickens and supplies. I won't be shopping...
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1 comment
Anonymous
#282344

Hello,

I work for Rural King and would like to try to help with this situation. If you could, please email me at jmiller at ruralking.com

Thank You

ID
#235711 Review #235711 is a subjective opinion of poster.
Location
North Charleston, South Carolina
Service
Rural King Cashier

Rural King - Customer relations

First of all I would like to say - Rural King is one of my favorite stores to shop at. The store I most always patronize is located in Logansport, Indiana. I am not "pissed off" - however I am disapointed after a recent shopping experience I thought I should bring to your attention that at least a few of the younger male employees at Logansport facility need a bit of an attitude adjustment and a reminder on how to speak to customers courteously.. Of three employees I dealt with two of them spoke down to me - or seemingly to me, trying to make me feel *** after I asked them for assistance) Perhaps they were just having a bad day and normally are not like that.. However, if I were you I believe I would instruct my store manager to have a staff meeting to remind all employees that you are there to help your customers - not to "*** them off" with poor attitudes. Sincerely, john williamson
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ID
#234768 Review #234768 is a subjective opinion of poster.
Location
Scottsdale, Arizona
Service
Rural King Manager

Rural King - Shelf price not cost of item

Went to new Rural King in Jeffersonville, In..Very busy. Bought a swing pad..Shelf price under item was $16,99. Rang up as 24.99. Stood in line forever. Finally a girl went and got the tag..16.99..but numbers didn`t match. By that time I just wanted to get out of there..the place was a zoo. I feel they should have given me the difference..new store..shouldn`t have wrong items and prices matched on shelves. Doubt I go back. Can`t get an email to theM. Maybe there is a reason for that!!
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3 comments
Anonymous
#322281

Did you ever stop to think, it being a new store and a zoo as you called it that another customer might have placed that swing pad in the wrong place?

Anonymous
#272400

Hello,

My name is Jeremy Miller and I work for Rural King. If you could, please email me at jmiller at RuralKing.com and I will do everything that I can to resolve this issue.

Thank You,

Jeremy Miller

Anonymous
#614047
@PissedConsumer272400

:cry haha.dont be blamim :? g my store...it was new at the time.. get a grip and come back

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ID
#231607 Review #231607 is a subjective opinion of poster.
Location
Rochester, New York
Loss
$8
I bought 4 tires in July 2o1o from the Wooster Ohio RKO. My bill was over $400 with road hazard. In March, I must of had a low tire and drove on it. I had my mechanic take it off the rim and put another one on so I could take it to RKO. They told me it was not covered...
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2 comments
Elgie
#256001

That is a good idea Thanks

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ID
#224775 Review #224775 is a subjective opinion of poster.
Location
Chicago, Illinois
Rural King in Terre Haute is very bad about having sale prices posted on items, but registers charge full price. Bought several items there a couple of weeks ago that were on sale but cashier rung them up full price. This was even after I told her the correct prices....
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2 comments
Anonymous
#242169

I also meant to add that it's our part as the consumer to look at the receipt before we leave the store if we don't want to have to make that return drive. Really people lets start taking responsibilty for our lives.

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ID
#217964 Review #217964 is a subjective opinion of poster.
Location
Martinsburg, West Virginia
Service
Rural King Cashier
Loss
$30

Rural King - Bought trail mower, store was to assemble,last item, also sold to other one hour later,sold 2x

I buy from rural king often, I don't deserve this kind of treatment, I've been excedingly patient with them, they where very lacks in correcting their mistake,1 week later i still don't have the mower i've already paid for,the only phone contacts have been made by me, it's like the right hand don't know what the left hand is doing? these folks don't care, shrugs off the problem to someone else, no follow-up,my calls only prompting they get. wish tractor supply sold this at a competive price, would be worth the extra. rural king sucks!
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1 comment
Anonymous
#916271

Turn lights out to get me out of store a few minutes after closing because they said they did not have it but I found it turn off light before floors could get sweep I hear other asking what is going on we are not done with floors on radio! Also hurt my self in dark!

ID
#189720 Review #189720 is a subjective opinion of poster.
Location
Plano, Texas
The RK store in New Castle, IN is unbearable to shop in!! There is no air conditioning!!!!!! Today is May 25, we went there to buy flags for Memorial Day, and couldn't stand to stay in there. I guess Wal-Mart gets our money instead!! What a shame!!! It is 84 deg....
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5 comments
Anonymous
#281308

Tell them to go through affordable tractor. The store I shop at has an account with them, and they carry all the parts for those tractors.

I believe they are out of texas from what the mechanic told me. I would strongly recommend asking them to contact another store about affordable tractor.

I shop at collinsville, but i have gone to the waterloo mechanic. He works with a younger guy and they have both been extremly helpful.

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ID
#183444 Review #183444 is a subjective opinion of poster.
Location
Anderson, Indiana
Rural King would not refund my money on the living well heater because it was passed 30 days. My electric bill was outrageous and no one seems to know why. Will never purchase anything from rural king again. When we purchased the heater, the associate said it would not...
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5 comments
Anonymous
#265112

You have to be rather mentally challenged to believe the claims of all those heaters now on the market. You have to use energy to produce energy and some methods may be more efficient but they all cost you.

Buyer beware!! My guess is that their claims are just inside the law with a "catch" to each one.

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ID
#183287 Review #183287 is a subjective opinion of poster.
Location
Loogootee, Indiana
Loss
$459