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I ordered two EZ-Pour HI-FLO Replacement Spout Kits 30051 @ $9.99 each plus $9.25 Shipping and Handling. The Spouts shown on your web page http://www.ruralking.com/ez-pour-hi-flo-replacement-spout-kit-30051.html show spouts with small outlets (click on the photo...
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2 comments
Anonymous
#773195

Are you sure you ordered the right ones? I've ordered both sets and the one that you are describing above (HI-FLO) is for use in offroad vehicles.

I use it for my jetski can. Looks to me that you ordered the wrong ones and blaming Rural King.

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Review
#459323 Review #459323 is a subjective opinion of poster.
Loss
$29
Let me start off by stating I work for the store in Shelbyville Ky and I love working there despite the way we are sometimes treated! This mainly for corporate offices info we recently got a new store manager awesome new eyes for the store make some improvements...what...
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1 comment
Anonymous
#739140

Sounds like almost every other Store there partner. Don't expect them to come back and help fix your store.

Their NEW DIRECTION is on the future not the past. All they care about is 15 new stores a year and reaching a billion in sales by the end of 2015. Will be interesting to see how they get there since all their store planning people have now quit that knew anything. Those select people were probably the only ones that ever really knew how to fix a problem when we had an issue.

Your best bet is to deal with it and keep quiet, try & make a difference and take the heat or just walk out.

Good luck to you.

Review
#456370 Review #456370 is a subjective opinion of poster.
Recently I discovered the new Rural King location in Gallipolis Ohio. My initial reaction, fair prices, items needed were available. After a few visits my opinion began to change. Long waits in the check out line, even longer at the service desk if it necessary to...
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1 comment
Anonymous
#739136

You gotta watch their advertisements. Like love to advertise stuff and not have it in stock.

Their excuse " we made this flyer weeks ago". The same people deciding what goes on sale in the flyer if it even gets a sales price also order it. It's like me saying come over for a dinner party but me not cooking anything. They also now do all those rebates in hopes most customers forget to fill them out online so they still get full price, keep the store margin up and make more sales.

If people only knew how they treated their employees they would understand why most don't give a hoot anymore thus the poor service.

Review
#455675 Review #455675 is a subjective opinion of poster.
Loss
$3
It seems to be apparent the company is falling apart like predicted. Most of their good employees that spent years by their side quit and left us with the worst of the worst. While working in Shelbyville , Indiana I witnessed the newly promoted Co Manager Amy Trapp...
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6 comments
Anonymous
#877258

Oh my god she is the store manager now at the princeton store

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#454946 Review #454946 is a subjective opinion of poster.
Went into the madisonville store last Wednesday to purchase a battery. so after ii found out my old battery was fine it was just my cable so today Monday i tried to bring it back and was told no they don't take batteries back and they could tell it wasn't used cause...
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1 comment
LadyScot
#731802

I don't know many places that accept returns on car batteries there buddy. Most that take them ONLY take them for recycling and disposal.

Review
#453599 Review #453599 is a subjective opinion of poster.
Loss
$85
On 10-10-13 my wife and I shopped in the Vincennes store. As i was shopping I noted Purina beggin strips 25 oz. on sale for $8.99 with a regular retail price of $11.99. I picked up two packages and brought them to our shopping cart. My wife stated that she had...
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1 comment
Anonymous
#730357

It's all about the profit now a days. They gotta pay for all those helicopters, new jets and high paid competitors that jump ship somehow.

Guess who pays for it? Surely not the money hungry corp owners! Yes, the employees that no longer get raises because the economy is bad & the customers.

So to clarify your observation your not crazy.

Review
#452308 Review #452308 is a subjective opinion of poster.
The office/HR manager has been there through 9 managers and yet no one looks into her as a possible source of the high turn around. She threatens employees with the fact that if they "*** her off" she "Will work the schedule so you work 10 days straight with no day...
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3 comments
Anonymous
#760725

Its one of the first stores they had. Won't say what one for fear of job lost

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Review
#450373 Review #450373 is a subjective opinion of poster.

Rural King in Jasper, Indiana - Rebate for Mobil Delvac 1300 Super 15W30

There were no rebate forms at Rural King, Jasper IN store. The staff could not advise me how to get the rebate 'advertised' in the flyer. The staff was no help at all and now no rebate which is why I bought the oil in the first place. Rural King web site has no way to get the rebate. Now What!! Bait and switch ad. Bought 2 cans of oil and to get $25 each - total $50. Date of ad is September 8 - 14. Mobil web site said to get the rebate forms from the store product was purchased. Thanks a lot.
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3 comments
Anonymous
#728266

Your a *** for buying it then. Its not bait and switch.

I bought 5 gallon and got 25 back. Get a life

Anonymous
#723833

Shopped at Columbus and new Shelbyville store. Both of them had the rebates when I bought it. Great stores, bet you didn't ask for a manager either,,,,,

LTCC
#717846

I don't get it....so then why did you buy the product ......knowing they did not have the rebate forms? That's not bait and switch.....you could have walked away.....but you did not.

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Review
#447440 Review #447440 is a subjective opinion of poster.

Update by user Oct 13, 2013

****CORRECTION**** With updated contact info provided by Justin, we were able to settle this issue, and will provide positive feedback to any other contractors who have questions about this franchise.

Original review posted by user Sep 12, 2013

The company I work for provided service at their shelbyville, indiana...
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2 comments
Anonymous
#723835

As being the Co Manager for this store I don't recall you ever calling with this issue. Maybe you should try a phone call?!? Since you manage to have the internet you could've also emailed the store or the corp office which is listed on our website, neither of which I received a copy of/from. The store email is Shelbyvillein@ruralking.com & the store managers cell number is 217-254-9125. I will make sure and tell Chris the store manager about this tomorrow and screen shot your post to the owner Alex Melvin. While your at it you can come in and fix one of the locks that hasn't worked correctly since your serviced our doors and I'll make sure your so called unpaid bill gets taken care of.

Thanks

Justin D

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Review
#446651 Review #446651 is a subjective opinion of poster.
Loss
$760
So here is my thing with Rural King! There was a store just a few weeks ago with out a store manager, and a receiving manager. The store was left to the assistant managers to run for a few weeks alone with no answers and no direction. They did the best they could...
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1 comment
Anonymous
#843800

We went to our local Rural King in Wooster, Ohio last week to pick up a few items for our pets and look at prices for tarps etc. As we came in there was a great special for RK 5 gallon buckets.

The handwritten sign read, Free Rural King 5 Gal. bucket and 10% off any item you can carry in your bucket (cannot stick out top over 8 inches) Limit six per customer. LIE. Actually, You had to pay for your buckets up front plus tax and then go to Ruralking.com to get a rebate check.

Nowhere on the sign was this mentioned, so this added an extra $18.00 plus tax to the bill right off the bat. My Husband is a Navy war Veteran and showed his DD2-14 and Military I.D. for his 10% discount as usual. BUT, since the 6 items we bought were in RK buckets, they refused his discount.

The clerk then double charged us on the 2 most expensive items we bought, which ended up being around $20.00 over. I paid with my bank card was asked debit or credit, used debit and we took our items out to the truck. My head was trying at that point to wrap itself around $80.00 and change for 6 (well basically 12) items due to the RK Bucket Scam, That still only should have cost maybe $60.00 or so so I looked at the receipt.....added it up and of course took it back in where another clerk looked over my receipt asked 3 times if i was sure i only got 1 bag of cat food and 1 bag of litter, then taken to the "Customer Service counter and told I could have cash or I could have the amount refunded to my card within A FEW HOURS IF NOT RIGHT AWAY BUT DEFINITELY THE SAME DAY! I chose to have it put back into my bank account.

Again I had to go through the Debit Credit rigamarole, put my pin in and was assured my over ring would be back into the bank the same day with no worry. I also pointed out to the clerk, No 10% discount had been given for the RK merchandise I bought that had been IN the RK Buckets, that will be with your Rebate check, not IN STORE. Why then was a Vet not given his IN STORE discount?? Ridiculous.

The promised SAME DAY BANK CARD REVERSAL, well, that has still never happened, I called, was hung up on by 2 separate clerks and 2 times by the person in charge, whom I seriously doubt was a manager but the closest thing to one they had that day who said Oh I can take care of that for you right now, But then refused to. I have read through all of the other complaints about RKA and they all seem to have a common theme, Rip off the customer, Put the customer off as long as you can.

Never give back the funds that the company has Accidentally taken from anyone, LIE to the customer to make them feel at ease and make the customer feel HELPLESS against us as they are just a bunch of "Farmers and Hicks" Well guess what RKA this customer is business and law educated, The Wooster RK is going to get a great article in the next Wayne County Newspaper and all of the small ones as well, And probably online and into all of the tiny burghs in the area, Into Holmes and so on. Rk I hope you have a fine day with the money you will soon be losing.

Review
#446224 Review #446224 is a subjective opinion of poster.