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I like to shop online! Unfortunately, given Rural King dotcom's lack of customer service, perhaps I should have bought direct from China! WTF I did MY part! Paid several hundred dollars over a week ago for an in-stock item.. The number they gave me didn't track...
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1 comment
Anonymous
#385830

For heaven's sake NEVER buy anything that has been "assembled" at Rural King. It will fall apart before you get it home. I've done this twice now and later repairs to both products (done on my own time and my own cost) later revealed missing bolts, washers, lock washers, and half the ones that were present were merely finger-tight.

I try to avoid the place like it was radioactive now, but it carries some products that are only available there in this location. Before I learned my lesson I never saw the same floor or sales help in that store twice. They must have a horrible employee turnover, which does a lot to explain why NO ONE you ask about ANYTHING at Rural King has an answer. They either stand there, staring off into space with their mouths open, or they refer you to the service desk where you can watch them stare into space with their mouths open.

Even with terrible gas prices, I'll drive a LONG way to avoid any contact with the Rural King located in Terre Haute, Indiana. Customer service isn't simply bad there, it doesn't exist at all. Buyer beware!

Review
#274393 Review #274393 is a subjective opinion of poster.
Loss
$330
The male assistant manager at the Rural King in Decatur is a joke. He does not know where anything in the store is at and just seems to be very lazy. I have been in there on several different occasions and refuse to deal with him. Also, he told me that I could...
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Review
#373708 Review #373708 is a subjective opinion of poster.
My husband and I purchase a large amount of feed monthly. Taking advantage of the 15% online rebate, we provided all information as required, waited 8 weeks and nothing. We have "not" been denied.....I have send 3 e-mail messages only to get an apology e-mail and...
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6 comments
Anonymous
#1410155

After making a purchase of almost $300 I filed for the 12% rebate. As others have commented, I was denied the advertised rebate. Rural King has scammed its customers and continues to do so.

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Review
#294174 Review #294174 is a subjective opinion of poster.

Update by user Jul 03, 2011

Gift Card BEWARE

Original review posted by user Jul 03, 2011

I had my family get my husband giftcards for his birthday. They bought them at the store next to where they live. When I went to purchase a chainsaw with them, they were not any good at the store that I lived next to, even though the back of the card...
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5 comments
Anonymous
#564375

as a matter of fact (......) rural king dose carry stihl chain saws. i work at circleville oh location. we also have stihl certified machinics so sorry for you lack of intelligence aslo sorry for connivance of the gift cards.

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Review
#246773 Review #246773 is a subjective opinion of poster.

Wentzville Rural King needs new asst manager!

I have shopped at Rural King since they opened the Wentzville MO facility and have always been happy until recently. They have an assistant manager that should be pushing shopping carts, he is rude, doesn't know what he's talking about and certainly not manger quality. However there is a very nice young lady at the service desk who is very helpful and concerned, she solved a check problem without any trouble. Asst. Manger accused me of printing a check to attempt to pass it, when in reality it was a good bank temporary check that cleared thru their Tel a check system without any problems, once the lady at service desk did her job. Rude young manger needs ALOT of retraining! I emailed Rural King Main Office of the issue and haven't heard a word from them. Guess customer service is high on their list after all. There are a lot of better places to spend money, if they don't care why should I support them.
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1 comment
Anonymous
#397452

Most stores DO NOT accept temporary checks you ***. If they do consider yourself lucky.

Review
#283928 Review #283928 is a subjective opinion of poster.
We are suppose to go online to file for a 12% rebate.Can not find it anywhere.How are we suppose to do this without a site to go to.This seems to be a rip off.Other people seems to have the same trouble that I am having.Please correct this problem.I have talked to...
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8 comments
Anonymous
#643372

www.ruralking.com/rebate

Its usually on the homepage when you go to Ruralking.com

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Review
#309482 Review #309482 is a subjective opinion of poster.
Loss
$12

Rural King in Indianapolis, Indiana - Rual King does nothing about males manhanding females

Rual King in kokomo Indiana does nothing to a male employe that I saw manhandle a female employee inside the store on monday of this week. I called the corporate office about it and then I go into the store today and that male employe is still employed ther. Apparently they dont complaints serious at rural king. Lets see if anything is done after I go to the media. I would hope the management would try to protect their employes but I think I am wrong to think that. I am not sure a store can put up with stuff like that.
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#311884 Review #311884 is a subjective opinion of poster.

Rural King in South Bend, Indiana - Mistreatment of workers and management abuse

I have a friend who just quit the nile michigan store, he has been hounded and lied about by the manager of the store. So as to not paying him for catching a shop lifter and was reported that the manager filed as he did and kept the reward, then demoted him because he had a car accident and couldnt be on time and then still went in after he fixed his car and then not even a week later drug tested him for a broken scanner that did not injure anyone almost 3 months ago. This manager needs to be removed and the store looked into. I mean it is so bad last time i was in there a worker who was off work had to assist me in looking for something because everyone else was just to busy tlaking and screwing around, even the managers and assistants.
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2 comments
Anonymous
#391260

if you remember the drug test it was after the back problem not the broke talazon this person needs to grow up and do your job right if the person that wrote the complaint needs to get there facts staight before you write stuff on this sight

Anonymous
#387414

What is your friend a wuss? Why couldn't he file the complaint himself? Tell him to grow a spine and file his own complaints.

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Review
#280003 Review #280003 is a subjective opinion of poster.
Loss
$30
I bought 2 tires for my truck from the the vandalia store I went back to get the last 2 tires and was told the tires were no longer kept and they no longer had that size but they could get the tires I had at one other of there stores they look found the tires at Matoon...
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1 comment
Anonymous
#408745

Ever heard of punctuation? Maybe people would take you seriously if you learned to write at a 3rd grade level.

Review
#288391 Review #288391 is a subjective opinion of poster.
Loss
$280

Rural King in Maceo, Kentucky - Company won't recognize problem

Bought a pair of Winchester knee length boots in Dec.2010 for Christmas present. Only wore boots to hunt in. In oct of 2011 getting hunting gear together for deer season and found that the soles of boots separating from the tops. They were Winchester Pro Line 400, Thinsulate Ultra, 100% waterproof, ser#WIN144080T. Bought @ Henderson, Ky. store. Can't get any satisfaction on replacement. Love to shop at Rural King. But, after this fiasco don't know????????? THEY WERE MADE IN CHINA. (WOW) These were size 13 with a side zipper. being of male gender. Had realtree camo design.
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1 comment
Anonymous
#389974

I am in no way associated with Rural King, but I think with the amount of time that passed between the purchase and the defect I can't blame the store for not replacing them. Your complaint should be to Winchester.

Review
#280381 Review #280381 is a subjective opinion of poster.