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Rural King in Owensboro, Kentucky - Rebate

Yesterday, I received an email about a denial of a rebate. The rebate ID: D2187915J was submitted 2011- 11 - 18. Can you explain why? I have shopped at Rural King for many years and have been cmpletely sastisfied. This is the first time I have ever sent in a rebate for any purchases. The understanding I got from the clerk at the Henderson, Ky. location was the information that was sent to you. Please give me the correct information that I or my wife should have sent or the information we will need for future rebates. Thanks for your time.
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3 comments
Anonymous
#461100

Cannot find site for rebate. When I go to this site that is on the paper.

It tells me to put my email address in . Then it wants you to shop for ebate coupons.

Anonymous
#389736

I would like to thank you for your time involved. It is good to hear about the rebate. Was the mistake the location number?

Thanks,

Anonymous
#389685

Hello,

We were able to research your rebate and discover that the store number was inputted as "18" instead of "8". We have corrected the error and your rebate has been approved for the amount of $14.24. You should receive your rebate through the mail within 1-2 weeks.

Thank You for shopping at Rural King!

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Review
#277974 Review #277974 is a subjective opinion of poster.
Service
Rural King Rebate
I like to shop online! Unfortunately, given Rural King dotcom's lack of customer service, perhaps I should have bought direct from China! WTF I did MY part! Paid several hundred dollars over a week ago for an in-stock item.. The number they gave me didn't track...
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1 comment
Anonymous
#385830

For heaven's sake NEVER buy anything that has been "assembled" at Rural King. It will fall apart before you get it home. I've done this twice now and later repairs to both products (done on my own time and my own cost) later revealed missing bolts, washers, lock washers, and half the ones that were present were merely finger-tight.

I try to avoid the place like it was radioactive now, but it carries some products that are only available there in this location. Before I learned my lesson I never saw the same floor or sales help in that store twice. They must have a horrible employee turnover, which does a lot to explain why NO ONE you ask about ANYTHING at Rural King has an answer. They either stand there, staring off into space with their mouths open, or they refer you to the service desk where you can watch them stare into space with their mouths open.

Even with terrible gas prices, I'll drive a LONG way to avoid any contact with the Rural King located in Terre Haute, Indiana. Customer service isn't simply bad there, it doesn't exist at all. Buyer beware!

Review
#274393 Review #274393 is a subjective opinion of poster.
Loss
$330
I absolutely love Rural King! Never had any problems at my local Rural King in Columbus Indiana. Sounds like some of the problems people are complaining about are their local store management. Maybe they should contact the corporate and see if things change. Our rural...
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3 comments
Anonymous
#1068090

thought that myself, col. rural king is a joke and I hope it goes out of business!

hitler fell, so will rural king! YIPPIE

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Review
#263730 Review #263730 is a subjective opinion of poster.

Rural King in Indianapolis, Indiana - Over charged me for 2nd time this summer

For the 2nd time this summer I bought screw, nuts, washers from Kokomo store #24 and was charged for a bolt for $5.99 which I did not buy. I noticed it when I got home like last time and ignored the other time but no more. Today, Aug 18, 2011 4:45 pm you got a big tip from me. If your cashiers do not know a bolt from a screw then you need to find someone who does. We are retired and live on a budget, and have always liked your stores, go there all the time. upset!
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Review
#256393 Review #256393 is a subjective opinion of poster.
u was quoted over the phone that the 5-in-1 shots for puppies were 4.99 and the 7-in-1 for dogs was 6.99. We purchased 20 5-in-1 shots for our puppies, and rang up at 6.99 each, when we told the lady what i was quoted on the phone, she said this is what they rang up...
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1 comment
Anonymous
#834890

The 7way is cheaper than the 5way. Never made any sense to me either when I worked there.

But there are NUMEROUS people who would come in on a daily basis wanting a 'deal' because of how much they have to spend there on a monthly basis. Its retail...things dont work that way in retail.

Maybe wholesale or flea markets but not retail....no matter how many people complain about it. My ex husba d would try and swing special prices at places..and like I told him, its not "lets make a deal"

Review
#252454 Review #252454 is a subjective opinion of poster.
Service
Rural King Manager
Loss
$40
three weeks ago I went to Rural King in Angola IN. I put a pontoon on lay away. Today I went to pick up my layaway. The front desk says pay for it here and go around to the back of the store to pick up your pontoon. When I got to the rear of the store, the man there...
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Review
#251388 Review #251388 is a subjective opinion of poster.
Loss
$267

Rural King in Lakewood, Colorado - Shipped a broken product, then would refund it!

Rural king shipped me an EZUP shade tent that was battered and broken. I called them and they said I needed to call EZUP for the replacement. So I called ezup they told me they'd send a new one and I could throw the broken one away/use it for parts. Well they took forever and never shipped it so I said I was finished dealing with waiting for it to ship and I'd like a refund. EZUP said since Rural King took the money, they'd need to be the ones to refund it. Well I called RK again and they took no responsibility for the broken tent and said since I threw it away it was my fault. They also tried to tell me I hadn't called in and spoken to one of their agents because they wouldn't have told me to call EZUP. Instead they went over what they would have done, had I really called in, and said it was out of their hands. Rural King is full of liars and money takers and ships only poor quality products.
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1 comment
Anonymous
#334672

This happened to me a while ago, but for a different product. Solution: don't buy from Rural King in Mattoon, IL. The customer isn't their first concern, the customer's money is!

Review
#250633 Review #250633 is a subjective opinion of poster.
Loss
$95

Rural King in Mayfield, Kentucky - Wasted trip. to their store. not first time.

Called in special to see if they had 24 percent protein tubs. They diffently had 11 of them. Went 60 miles and they told us they don't stock them in the summer. This was Mckensey, tn. rual king. Never be back. I'll go to Martin rual king, they usually have them. I don't see why people working at these stores has no clue why they are their, If you don't like the work , go somewhere else. Don't put people out. They just don't care about the customer and has no clue how their action hurts the store and down the road it could even close the store and the same employees will have no clue why they are out a job, Wake up people, put yourself in my shoes. I am out a half a day on a dairy farm, and even possible could use animals because someone didn't have energy to double ck.
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3 comments
Anonymous
#452347

if they paid the workers it may help 7.50 per hr to work buts off

Anonymous
#441971

WE HAVE MANY WASTED TRIPS TO RURAL KING. WE LOVE THE STORE BUT THEY HAVE NO ELECTRIC CARTS IN STORE 49.

Anonymous
#325780

Sounds like RK is just like Tractor Supply Company. *** people with *** products.

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Review
#247678 Review #247678 is a subjective opinion of poster.

Update by user Jul 03, 2011

Gift Card BEWARE

Original review posted by user Jul 03, 2011

I had my family get my husband giftcards for his birthday. They bought them at the store next to where they live. When I went to purchase a chainsaw with them, they were not any good at the store that I lived next to, even though the back of the card...
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5 comments
Anonymous
#564375

as a matter of fact (......) rural king dose carry stihl chain saws. i work at circleville oh location. we also have stihl certified machinics so sorry for you lack of intelligence aslo sorry for connivance of the gift cards.

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Review
#246773 Review #246773 is a subjective opinion of poster.

Rural King in Washington, District Of Columbia - Lack of Customer Service

Customer service does not exist or is not functioning. I ordered a reconditioned Poulan 18 chain saw, when it arrived it did not work, it was clear to me that it was not getting a spark. I called Rural King on the phone for help and received a recorded message to leave my number and that would call me back, they did not callback. I emailed a request for some one to contact me, to advise how I should proceed or what I should do. I did not receive a reply to my email either. I was very disappointed that I could not reach a person to assist me. I would not purchase anything from rural King again.
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2 comments
skyewalker
#372937

I feel for you, 'tightwad'.. i am currently in the process of finding out this company's dotcom is full of s*&+ after 2 fake tracking numbers.

Big business with a blatant disregard for their customers. I think their "customer service" only extends as far as having idiots come to sites like these and pretend to have gotten good customer service. I'm no tightwad, but an ethical business owner who understands the importance of customer service.

(And spots BS corporate-sponsored commentary.. how pathetic)

Anonymous
#325786

Don't buy refurbished stuff and expect it to work. Buy new so you get a warranty. Tight wad!

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Review
#245796 Review #245796 is a subjective opinion of poster.
Loss
$100