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Verified Reviewer
New Reviewer

Poor experience

I ordered a rifle online that was shown to be in stock. The order was accepted and a pending charge put on my debit account. Their site says the charge will drop off in a while which it did. When the charge disappeared I called customer service to make sure everything was okay and was told it was. 17 days after I placed the order I get an email that my order was cancelled because of the rifle being out of stock. The excuse was that it probably was a miscount in the warehouse, sorry... The morning I received the email I ordered from a different company and it was shipped the next day.

User's recommendation: I would avoid this company if possible.

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ID
#2123546 Review #2123546 is a subjective opinion of poster.
Cons
  • Fails to fulfill order excessive time to ship the order
Preferred solution
Apology
New Reviewer

No masks required

In Indiana, masks are mandated by the Governor. I went today to the store in Terre Haute, Indiana. Over half the people did not have masks. When I asked the clerk she said that they were not to turn people away without mask, Capitalism at its best.

User's recommendation: Screwed up philosophy.

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1 comment
#1911421

Sorry, Karen. Find another store to shop at. More and more people are refusing to wear muzzles.

ID
#2119472 Review #2119472 is a subjective opinion of poster.
Location
Harrison, Indiana
Preferred solution
MASKS!
New Reviewer

Nonpayment

I I never got paid for a vendor form for which i brought in 6 rabbits for sale.the invoice is several months old. po NUMBER423101 store 101 i sent a copy of vendor form. 32645 Leonard rd. Sanantonio fl 33576 THE sales associate the helped me was ED he put in my address wrong for which I have tried to fix this problem. I have called the corporate office several times and received no help at all. very poor customer service.
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ID
#2112879 Review #2112879 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Loss
$78
Preferred solution
Full refund

W2 Taxes 2019

I have been trying to contact rural king for months regarding my w2 taxes for 2019. My name is brandon hibbitts and i worked at the rural king in pikeville ky, i have no received them and i have called, went in person, and tried to contact corporate many times and still have no answer. can you please send them to me.
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ID
#2109873 Review #2109873 is a subjective opinion of poster.
Location
Coal Run Village, Kentucky

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Verified Reviewer
New Reviewer

Worst experience in my life

I purchase firearms every other month. Its my hobby for something new. I usually have them sent to ACE HARDWARE and I am in and out with 15-20 minutes maximum. Thought I would give your store a try (what a big mistake that was)! 1 hour drive there and told to come back the next day 1 hour drive home. Return trip 1 hour there and 1 back. Your company owes me 1/2 tank of gas thats $60.00 in my truck. We wont mention that it put me behind on work at my farm. Or all the time spent there on day one just to hear say come back tomorrow. I am only one person yet word of mouth spreads quickly from one farmer to the next at our meetings.

User's recommendation: Get your act together and look at customer service of ACE HARDWARE AND TRACTOR SUPPLY.

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1 comment
#1912119

Plan accordingly for your time, they owe you nothing there. As for your gas?

Shop local.

That was your choice to go there. Who do you think you are??

ID
#2094121 Review #2094121 is a subjective opinion of poster.
Location
Gainesville, Florida
Pros
  • Salesman
Cons
  • False deceptive and misleading advertising
Loss
$60
Preferred solution
Let the company propose a solution

740721****

I was on hold for 32 minutes and finally hung up! This is the most unprofessional phone line I have ever seen! Then, when I tried to speak oto Chris on the ( chat) page...he sent me to a page that wanted my credit card to chat with someone! What?? Very disappointed in you! All I want to know is why did you cancel my online order without any explanation!! S M H!

User's recommendation: Dont waste your time..no one will answer you.

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ID
#2089084 Review #2089084 is a subjective opinion of poster.
Location
Thornville, Ohio

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Verified Reviewer
New Reviewer

Delay in ship, price match, long hold times, no response to escalation