Not resolved

Just bought a new house and went to the store in person to look at living room furniture. I liked the price but wasn’t sure if I wanted to purchase yet so I was recommended by an employee to order online when/if I made a decision.

Worst mistake ever!! I ordered online and had in-store pick up arranged. I picked up the furniture a few days later and I was charged appropriately... at the time.

A few weeks go by and I check my credit card statement and find that they charged me AGAIN for this furniture (which isn’t cheap). I called customer service, was put on hold for 30 minutes and finally spoke to a woman who said I needed to call the actual store where the furniture was to have them cancel the order and give me a refund. I called the store and was told I needed to give them a hard copy of my receipt, bank statement and credit card statement!! Sounds a little fishy to me.

However, desperate to get my money back I did as I was told. The lady who worked with me at the store was quite nice and helpful, having no issue giving me a refund. However, she called the customer service line again to make sure my order was cancelled and they said both orders were picked up!! I didn’t even know there was another order nor did I ever pick up another set of furniture...

so dumb. The lady went ahead and gave me a refund even though she probably “wasn’t supposed to.” Clearly this place is disorganized and don’t look at their inventory to see I CLEARLY never picked up this furniture.

I will never be ordering online again not sure I’ll buy anything from them in general. Very frustrated and disappointed.

Product or Service Mentioned: Rural King Pick Up Service.

Reason of review: Problems with payment.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Rural King Reviews

  1. 117 reviews
  2. 81 reviews
  3. 67 reviews
  4. 40 reviews
  5. 36 reviews
Rural King reviews