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Rural King - See For Yourself

4.0
Details
I think that instead of ignoring complaints about customer service CEO or executive should visit Hartland Mi store and try to buy a gun and see what it really is like to be ignored at the counter while employees BS with someone or get ignored then they will know the truth AND DONT TELL THEM YOU ARE COMING TO THE STORE. There will always be product complaints and paperwork that is slow to fill out I get that but to ignore customers ready to buy and not just me friend same thing happened to him even though good gun price it's not worth it and did pay alittle more on line from competition but way way less hassle and treated right
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ID
#1213237 Review #1213237 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Store and checkout staff
Cons
  • Employees of gun barn
Reason of review
Poor customer service
Loss
$200
Preferred solution
Just want the customer service fixed

Rural King - Rebate coupon usage

3.5
Details
Why is it that Rural King has a 12% rebate on products you purchase they send you the rebate coupons then when you use their coupon they still charge you taxes on the amount of the coupon when you've already paid the tax once already
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ID
#1201990 Review #1201990 is a subjective opinion of poster.
Product
Rural King Rebate Coupon
Reason of review
Problems with payment

Rural King - Employees are rude

3.7
Details
I went to rural king on collinsville road and a lady who always standing in front instead of doing her job making fun of customers and everytime i go in to buy cat food she wants to start trouble with me and the other employees are rude as well
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ID
#1190851 Review #1190851 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Horrible customer service

4.2
Details
Ordered 5 chainsaws. Never received shipping information. Was later told almost 2 weeks later that they do not ship to the location even though it was an option and even after I spoke to someone in shipping before I made the purchase. Received an email after I spoke to a rude customer service rep that they don’t ship there and the order was canceled. Never got the option to provide a different shipping address. Just cancelled and still waiting for my refund. I would have ordered 20 by now if they could have met a minimum requirement of doing there job. Horrible experience trying to get chainsaws that are desperately needed in a disaster Area. Be careful with trying to do business with this company.
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ID
#1168294 Review #1168294 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - No ship

3.5
Details
i ordered a trail camera said would ship in 1/2 day. two weeks later i still do not have my camera. i have sent more that 3 emails to costumer service and no reply, when i contacted them by phone after 1 hour wait on phone they said the item was being tracked and they would email warehouse for more info on shipment. it is 4 day later and i have not gotten a reply from customer service rep. so if u see it in the store buy it. my experience with there internet service is horrible and customer service does not reply to any mail or phone reply's.
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ID
#1156597 Review #1156597 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue
Loss
$40
Preferred solution
Let the company propose a solution

Rural King - Very unsatisfactory

4.1
Details
Received rual king flier in mail had sell on Hobart welders went store in Lafayette in and was first day of sale and they had no welders to sale called rualking in Frankfort they had three thought if you were going to have sale you would at least have a couple in stock.
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ID
#1136166 Review #1136166 is a subjective opinion of poster.
Location
Lafayette, Indiana
Service
Rural King Deal
Reason of review
Not as described/ advertised

Rural King - They don't GAS

3.6
Details
Every time they have the rebate i have to call and almost beg for my money ive spent a least 15000 $ in this store iñ crystal river fl its joke just to get you in the store to buy and boom screw you
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1 comment
Anonymous
#1784569

Not real find of these folks either. Boat loads of attitude from employees there.

ID
#1129773 Review #1129773 is a subjective opinion of poster.
Location
Crystal River, Florida
Service
Rural King Rebate
Reason of review
Order processing issue

Rural King - I agree with the. Class action suit never received my rebate

3.9
Details
From royal king they from the ammo I had got
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ID
#1085230 Review #1085230 is a subjective opinion of poster.
Service
Rural King Rebate
Reason of review
Problems with payment

Rural King - No communication

3.7
Details
bought a compressor on line 2,000.00 got no invoice after entering c/c # ,, waited a few days emailed them nothing . called R.K they could not find my order after being on the phone for an hour they found it in the fraud holding section... waited almost the month i called back they move the order date up as if i just ordered the thing now it is a few weeks out on getting it.. very rude young man on the phone too many problems and its not even here yet ..DO YOURSELF A FAVOR BUY LOCAL OR ANYWHERE ELSE THESE PEOPLE DON'T GIVE A RATS **SS ABOUT YOUR TIME OR NEEDS. they dont deserve your money ... jim sc
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ID
#1054479 Review #1054479 is a subjective opinion of poster.
Location
Mattoon, Illinois
Service
Rural King Delivery Service
Cons
  • Will never use them again
Reason of review
Poor customer service
Loss
$2000

Rural King - A missing part

4.4
Details
I had a air conditioning manifold gauge that had a missing part and mr. eggy at super cool that owns the company that supplies your company had it sent over to me the very next day and I've never seen such great service his name is Phil Aggie at super cool and I just thought that he needed or would it would be nice to get him some recognition for that it was unbelievable to have it the very next day my name is Jeff Walden and thank you and I enjoy shopping at to Rural King
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ID
#1045485 Review #1045485 is a subjective opinion of poster.
3.8
Details
We are loyal customers, but the last 3 months your store in Xenia, Oh has been sorely lacking when it comes to there horse feed, recently they were out of oats for over 3 weeks, they have not been keeping the floor stocked, so you have to find someone to see if they...
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ID
#1022697 Review #1022697 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Rural King - Shopping Cart Facility Review

3.6
Details
The ruralking in collinsville illinois store number 46 uses the blue carts for employee convenience. Todays there were 6 carts use for: (1)ammo, (4)for shelf stacking material (1) chicken feeding of onsite chickens. That left one I could find on the parking lot. I complained to 2 separate employees. I would suggest that pallets be used for ammo and shelf stocking. This is not the only time this has happened. Thank you for your assistance.
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ID
#1021165 Review #1021165 is a subjective opinion of poster.
Product
Rural King Shopping Cart Facility

Rural King - Advertises Guns that are not instock

3.5
Details
Numerous times I have received an email and went online right away to find the Special sale Gun was out of stock, they advertise guns they dont stock. Thats a bad way to lure customers to your website to sell them a more expensive gun, the stores are more money IF they have the Gun in stock, the same time within an hour of the sale. Special ordering at the store they will inform you that it can take up to 14 days and they may not get them instock, which defeats the purpose of buying a firearm in the store or receiving it sooner than later. The Special sales are great, with the exception the firearms are not in stock, although you can purchase a more expensive option, that is in stock.
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ID
#1008847 Review #1008847 is a subjective opinion of poster.
Location
Spring Hill, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Review in Shopping category

3.6
Details
If you believe that dogs don't belong I respect, don't go to stores that are clearly marked "pet friendly"! I am terribly sorry that tour daughter was frightened. My daughter was terrified by Tim Currys portrayal of the clown in Stephen Kings "It". She was horrified by the "clown" that she saw, on a movie I watched, when she was 2 but oil didn't write a letter to the television station, lambasting them for broadcasting that movie and I didn't write a letter to Stephen King, calling him ugly names and refusing to buy or read his books anymore. I have a granddaughter and I have 3 dogs now and have raised dogs all my life and I'm an adult. I know to take responsibility for my actions. Watch your granddaughter and don't let her approach strange dogs. Case closed!
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ID
#962644 Review #962644 is a subjective opinion of poster.

Rural King Rebate Review

4.2
Details
I was suppose to get a 25 dollar rebate backwhen I bpught a gun. I havent received it yet. I bougjt the gun in August or Sept. It is a Firefly . so please send my rebate to me. Thank you Wanda Mosier.
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ID
#961704 Review #961704 is a subjective opinion of poster.
Service
Rural King Rebate
Reason of review
Order processing issue