Rural King had (has) a special on refurbished Porter Cable 18V lithium drills. Rural King has a policy of free shipping on orders over $49. According to Rural King's policy on free shipping, sale items are exempt. Fine, I attempted to place an order than included NON-sale items to qualify for free shipping. Then, I wanted to include the sale items to that shipment. Since the order continued (online) to include shipping costs, I called Rural King Customer Service. The person I talked with was polite, but not helpful. It makes no sense to me that a company would establish a free shipping criteria, and once met, would disallow free shipping because a sale item was, then, included. The customer service person understood my complaint, but basically said: there is nothing I can do.
After that, I sent Rural King an email detailing what I mentioned above, but I have received no response to my email.
As a person that uses online retail sites for many purchases, I have never found another online site that would cancel the free shipping because I increased my order just because the increased item was on sale.
I do understand that free shipping does not apply to orders over 75 pounds...that's ok, but my order would not have reached that weight limitation.
I explained in my email to Rural King, that I purposefully ordered merchandise I did not really need in order to meet the criteria for free shipping, and that not honoring free shipping because I then added sale items that as a stand alone item would not qualify for free shipping, but when added to items that did qualify for free shipping the free shipping, and then voided the free shipping, made absolutely no sense. In fact, the policy was a contradiction.
I have shopped with Rural King both online and in their stores. I also have shopped with many online merchants, and have never had free shipping cancelled because I added items on sale or not. Again, though, I do understand the limitation Rural King has on weight (75#) for free shipping, but my order would not have reached weight limitation.
There are other farm stores in my area, but I drive 37 miles or more to shop at Rural King. So, being able to get free shipping is real value to me.
I do hope Rural King will reevaluate this policy.
Store Location: Indianapolis, Indiana