Crystal River, FL, USA
Not resolved
3.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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Went into Crystal River RK at 6:20pm on Saturday, Nov. 18, 2017, to do our weekly shopping.

It's not unusual to not find a cart. You can stroll thru the store and find one; but Saturday we could not. So I went to the front desk and was told that they had only one and someone was probably using it. I explained that I was buying 18 bags of feed; to which the girl shrugged and said that a loader could help me.

I didn't need a loader I needed a cart for 18 feed bags. A young man came into the conversation to say that he could get a carriage and help me. Really? 18 - 50 bags of feed.

How many carriages would that take? I walked out. Their female store managers look like hobo's (no offense to hobos) on a good day and have absolutely no customer service skills. And the majority of their cashiers don't have a clue.

Good riddens Crystal River Rural King. Oh, I spend appx.

$1,000 per month on feed for my farm. Which is now a gain for another store.

Product or Service Mentioned: Rural King Manager.

Reason of review: Poor customer service.

Monetary Loss: $12000.

Preferred solution: Let the company propose a solution.

Rural King Pros: Service in spring hill store.

Rural King Cons: Customer service is non existent, Untrained check out, Not one employee could tell me an answer.

  • Farm supplies
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