Not resolved
1.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

while shopping at the new philadelphia oh #68 store around 1/16/18 i overheard another customer complaining to management about the condition of the parking lot which was in fact in horrible condition it was snow covered with about 8 inches of snow and was hard to push grocery carts and also had some ice , handicapped customer could not even use their electric scooter because they would get stuck !! even the sidewalks in front of store was snow covered and had a lot of ice on it and was unsafe !!!

so instead of addressing the complaint and fixing this management called the new philadelphia police and had the customer banned from store all because they had a vaild complaint in my opinion there is no excuse for what the management did no excuse for the horrendous treatment the other customer received and the customer was 100% correct store management provoked this whole thing !!!! and i will not buy nothing from them again

Product or Service Mentioned: Rural King Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Rural King Pros: Some customers are good.

Rural King Cons: Customer service, How management treat customers, How they handle complaints.

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