Rural King Phone Numbers and Emails

Toll-Free Number:

  • (800) 860-8115

Customer Service:

  • (800) 561-1752
  • (217) 235-7102
Is this your business?

How to Contact Rural King Customer Service?

Most Popular Number:

(800) 860-8115
Total calls: 393 Issues resolved: 9 Last call: Mar 11, 2024

What Time Does Rural King Open And Close?

There are various contact options to contact the Rural King customer service team. For customers based in the United States, the number is 1-800-860-8115. This toll-free number is available for a call any time of the day. But outside business hours, you will be guided by an automated voice. There are other phone numbers that customers can reach out to, such as 1-800-561-1752 and 1-217-235-7102. You can dial these numbers during Rural King hours of operation - from 7:00 AM to 7:00 PM CST.

How Can I Contact Rural King Customer Care via the Website?

Another way to contact the support team is via the Rural King website. Once you are there, head to the customer service center, and fill out the Contact Us form to submit any queries or clear doubts regarding online orders. You can also self-assist yourself by browsing the frequently asked questions, safety recall information, and manufacturer rebates. Additionally, if you receive an order that arrived damaged, defective, or needs replacement parts, contact the headquarters customer service team at customerservice@ruralking.com.

What Is the Rural King Corporate Office Address?

The company corporate office is at 4216 Dewitt Ave Mattoon, Illinois 61938, United States. You can visit this address during business hours. The operational hours start at 7:00 AM and end at 7:00 PM CST, Monday through Saturday. So, call the company during these hours, make an appointment with one of the representatives, and get your doubts cleared and queries addressed. You can also use this corporate address to send your correspondence.

PissedConsumer Club

Contact Information

Rural King Website:

Rural King Help Center:

Corporate Office Address:

Rural King
4216 Dewitt Ave
Mattoon, Illinois 61938
United States

Other Info (opening hours):

Customer Support Hours

7 Days a Week: 7am - 7pm CST

More contact details

Rural King Customer Service Reviews

1.6 / 5
Poor
Dennis L Dri
Customer service at store

I shop in your Chambersburg store in Pennsylvania. I will no longer be shopping there.

I am going back to tractor supply. I bought a lot of stuff at your establishment all of my animal feed and numerous other things twice I have encountered poor customer service over the past six months you have lost $2000 just from me, I inquired about a bush . However, I had a few questions that no one there could answer so one of your store managers took my name and telephone number and told me that a representative would get in contact with me. I never heard anything back.

Today I was in your establishment and went to the sporting goods looking at guns. One of your counter. Clerks was busy with another customer. I waited 30 minutes for him to finish then the clerk proceeds to turn and walk away not asking me if I needed any help I left the department, not until I was leaving the department did he say hey bud can I help you?

I said no thank you I am taking my business elsewhere.

I have worked in retail for 35 years of my life. I know the public can be trying at times, but you have to have decent customer service to keep customers in your establishment And your clerks need to do better with their customer service skills

Read full review
Cleota Dut
Did not receive full order
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

WORST CUSTOMER SERVICE. I HAVE NEVER BEEN TREATED SO BADLY IN MY LIFE.

I didnt get what I ordered or even close to it and instead of contacting me to say it wasnt in stock, it was sent to me with a full delivery charge.

The reps I spoke with were rude and my problem wasnt fully resolved. Will never buy from this company again and will be contacting the Better Business Bureau.

Read full review

How Good is Rural King's Customer Service?

Gaelen Rug
Gaelen Rug
Feels Disappointed | Oct 11, 2023

Service is a joke

Read full quote
Rashelle Uyv
Rashelle Uyv
Feels Satisfied | Jun 22, 2023

Excellent outstanding!

Read full quote
Ettore Cqk
Ettore Cqk
Feels Disappointed | Jun 06, 2023

Customer service online handled the problems with my order but no one at the stores know how to get things done.

Read full quote

Summary of Rural King Customer Service Calls

716 TOTAL
CALLS
02:50 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rural King?

Staff Question:

  • Customer service at store
  • “Rude employee”
  • “Complaint on service”

Request for Information Question:

  • “About my order”
  • “Order status”
  • “Question about shipping”

Employment Question:

  • “I need my W-2”
  • “401k”
  • “I needmy w2 so i canget my taxes please email them to this email..”

Product/ Service Question:

  • “It took two days of waiting three hours each day for Rural King to complete their paperwork on two rifles.”
  • “You are selling my pillow products from an idiot ceo Mike lindell you have lost my business”
  • “I would like to speak with a sales representative about possibly supplying you all with pallets of bagged whole corn at your new location coming soon in Hopkinsville, Ky. We are a local Grain Elevator in Pembroke, Ky. (Christian County Grain Co.)”

Shipping and Delivery Question:

  • “Have not received a check for rabbits delivered for the month of December. I'm very concerned”
  • “Package hasn't came”
  • “I called this past Friday and they said it would ship by monday. It still hasn't shipped according to my shipping information on this end. What's is going on??”

Return/ Replace Question:

  • “Gun return”
  • “Battery replacement”
  • “Waiting on check for return”

Payments and Charges Question:

  • “Pay bill”
  • “Sold rabbits haven’t received payment”
  • “Wanting to kmow where my payment is for rabbits i sold to warrenton store in missouri”

Cards Question:

  • “Lost card”
  • “Haven't received my credit card”
  • “My gift card”

Activation/ Cancellation Question:

  • “Got email order cancelled not refunded”
  • “I want to cancel one of my online orders”
  • “I want to cancel my order”

Refund Question:

  • “Rural king employees refuse to send me the title to the trailer i purchased 1 year and a half ago after over four visits to the store in marion illinois so i might need a refund”
  • “Money not refunded to my account”

Account Question:

  • “The sign up for there monthly giveways”
  • “Account locked”

Other Question:

  • “Taxes”
  • “Claims”
  • “Loss”

About

Summary

Rural King is a privately held company. The company provides farm, home and apparel supplies. Rural King operates in Illinois, Indiana, Ohio, Kentucky, Tennessee, and Michigan. Rural King provides all terrain vehicles, ATV accessories, trailers, tires, batteries, breyer horses, builders tools, building supplies, car care, clothing, collectibles, cooling and heating equipment, a range of different electronics, ignitions, farm chemicals, fluids, general hardware, giftware, home improvement products, sporting goods, garden tools, livestock, machinery, pellet stoves and much more. Rural King is considered to be one of the leading companies in the industry.

Rural King reviews and complaints

Rural King is ranked 108 out of 533 in Supermarkets and Malls category

Area Served

USA

Payment Methods

VISADiscover

Compare Rural King To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Tractor Supply image
1052 reviews
2.4
Lowes image
7972 reviews
2.2
Menards image
4825 reviews
2.4
Write a review
Do you have something to say about Rural King? What happened? What can we help you with?
Submit review Don't show this popup