Contact Information

You can contact the customer service of Rural King calling Rural King's phone numbers.

Toll-Free Number:

  • (800) 860-8115

Corporate Office:

  • (800) 860-8115

Customer Service:

  • (800) 561-1752
  • (217) 235-7102
  • +3 365 261 9631
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Rural King Website:

Rural King Online Chat:

Corporate Office Address:

Rural King
Corporate Office 4216 Dewitt Ave
Mattoon, Illinois 61938
United States

Other Info:

Customer Support Hours
7 Days a Week: 7am - 7pm CST

Help in Social Networks:

Rural King Rating and Reviews

Rating details

more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Rural King Customer Service Calls

02:47 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Rural King to Ask about:

Staff Question:

  • “The manager was not at the store and the employees were not doing anything but playing with their phones. There was customers lined up down the aisle with only two cashiers working it seems like everyt time we shop there it’s like that”
  • “I called the ky store and spent a half ht trying to get an answer in your firearms dept and when i asked to speak to the manager that phone rang for five minutes amd then they hung up. Yes im pissed,you lost a good sale today.”
  • “Complaint on service”

Request for Information Question:

  • “About a product in your flyer”
  • “About a refund i am due”
  • “Complaint about a store that is not phone necessary precautions during this time”

Employment Question:

  • “W2” , Review # 2109873
  • “Employment”
  • “W2 tax form”

Shipping and Delivery Question:

  • “Item not shipped”
  • “Free shipping”
  • “Wrong item” , Review # 1405955

Return/ Replace Question:

  • “Replacement part”
  • “Return of money”
  • “Return”

Product/ Service Question:

  • “Trying to buy a tractor but no one at store to help also left phone number also filled out on line build your tractor no has called”
  • “I want to see what the policy is for something tearing up if I work for Royal King and I'm the one that is moving it or something”
  • “It has been eleven working days and two request for an ffl transfer. Still, no gun info.”

Payments and Charges Question:

  • “Customer complaint and overcharged” , Review # 1931809
  • “Sold rabbits haven’t received payment” , Review # 1420130

Cards Question:

  • “Want to get my rewards card”
  • “I was excepted for a rural king credit card and wanted to know how long it took to receive it”
  • “Check the amount of my gift card”

Activation/ Cancellation Question:

  • “I want to cancel my order”
  • “My order was cancelled and refunded”

Refund Question:

  • “Money not refunded to my account” , Review # 1892400

Account Question:

  • “Account locked”

Other Question:

  • “Store experience”
  • “Worst experience in my life” , Review # 2094121
  • “Seeing about what you can get a point for. And like to report a problem”


Rural King Return Policy
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Rural King Delivery Policy
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Rural King Warranty
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Rural King Terms of Service
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Rural King Privacy Policy
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Rural King FAQ
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Top Rural King Services

Customer Care, Manager, Shipping Service

Top Rural King Products

Store Facility, Website, Facility

Rural King Pros and Cons

Pros: Most employees, Undecided, Product selection, Have always enjoyed rural king store shopping, Employees

Cons: Very rude, How they handle complaints, Fail to deliver, Customer service stinks, Customer service - very rude


Rural King is a privately held company. The company provides farm, home and apparel supplies. Rural King operates in Illinois, Indiana, Ohio, Kentucky, Tennessee, and Michigan. Rural King provides all terrain vehicles, ATV accessories, trailers, tires, batteries, breyer horses, builders tools, building supplies, car care, clothing, collectibles, cooling and heating equipment, a range of different electronics, ignitions, farm chemicals, fluids, general hardware, giftware, home improvement products, sporting goods, garden tools, livestock, machinery, pellet stoves and much more. Rural King is considered to be one of the leading companies in the industry.

Rural King reviews and complaints

Rural King is ranked 59 out of 332 in Supermarkets and Malls category

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