State: Florida Product: Rural King Customer Care Clear all filters (17 of 105 reviews match)
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1.0
Details
We have been shopping at Rural King store in Spring Hill several times but last Sunday will be the last time. We were in line for free popcorns. The long dark blonde hair woman worker was bagging and popping popcorns , the woman in front of me got her popcorns and said...
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Review
#1139366 Review #1139366 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
the way i were treated
5.0
Details
I went to the Rural King in Crystal River to buy a firearm, I ask the person behind the counter if he had the one I wanted. He glanced at the rack and said no he did not have it, and that was it. So I was kind of pissed of at his attitude ,like he could care less if he...
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Review
#1117861 Review #1117861 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Service in spring hill store
  • Employees
Cons
  • Corporate customer service rudeness
  • Service in crystal river store
Reason of review
Poor customer service
Tags
  • Knowledge
3.5
Details
Numerous times I have received an email and went online right away to find the Special sale Gun was out of stock, they advertise guns they dont stock.Thats a bad way to lure customers to your website to sell them a more expensive gun, the stores are more money IF they...
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Review
#1008847 Review #1008847 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King in Crystal River, Florida - Customer service not good!

3.1
Details
I had my rebate slip with me and the associate forgot to scan it. I asked if she could void the transaction. No she couldn't but I could take it to the service desk and they would take care of it. She couldn't do it either. she did try but could not get the register to do it. She said it was a computer problem. Why didn't she call a manager to override the transaction? So I still have my rebate and no I didn't buy everything I wanted because at noon they were sold out already! The customer service at this store has gotten worse and I am beginning to wonder if it's worth my while to shop here.
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Review
#960904 Review #960904 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Layout of store
  • I liked this store when it first open
Reason of review
Poor customer service
This is not acceptable from a customer point of view. When I called the on-line gun store. The reps were not sensitive or open to suggestions or hearing my concerns. Rural King needs more staff. eBay and Amazon has figured this out, Rutal King needs to before it...
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Review
#885817 Review #885817 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
I went to the Bonita Springs store- which was a drive but I wanted to let my daughter do the craft that was advertised in the paper for Mother's day.We got there and walked around the entire store and saw no craft area set up. There were no employees available to...
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Review
#843840 Review #843840 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
You have to be kidding me?. We are new to this area, just purchased a home here, i send my wife to this Rural King location to pick up 2 simple things, electrical connectors and wall anchors, she asks for some help locating them at the counter, she walks around in...
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3 comments
Anonymous
#950056

I agree, customer service there is HORRIBLE. I went to buy a camping lounge chair and there was only one on display.

After searching for someone to help and finding no one, I went to the customer service desk. They called who I think is the same guy you described. He went to look and said there were 6 in stock. He spent 10 minutes in the back room and came out and said they weren't back there.

I said okay, can you order them? He said no because they were in stock(lol). I said okay, so where are they? He said he had no clue, they must be scattered around the store.

So my husband I said okay, so lets look around, where would they be? The guy just walks away and we look for a while, couldn't find any. We see the guy again a few times while looking and he wasn't looking at all. Each time he see's us he quickly ignores us and tries to look busy doing something else.

We go back to customer service, tell them the deal and they radio the guy. He tells them he can't find any. So we say okay, here is our phone #.

They stick it on a piece of paper on the chair and we tell them to call us when they find the chairs. This was 6 months ago....No call.

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Review
#519150 Review #519150 is a subjective opinion of poster.
Service
Rural King Customer Care
Loss
$50