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When I ordered a hitch n ride I never received tracking or an email stating that the order has been processed or a tracking number I called multiple times and left voicemails no one called me back finally two weeks later the defective product arrived when I put it on my utv it was leaning to the right 2-3" upon further inspection the square tubing that slides into the 2" hitch was welded out of square/ kilter I called them and waited 15 minutes for a person to answer she then told me it would be 2-3 days to process before I can send the product back I can assure you this will be the last time I do business with this poorly managed store

Product or Service Mentioned: Cargo Carrier.

Reason of review: Damaged or defective.

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