State: Illinois City: Harrisburg Clear all filters (3 of 680 reviews match)
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Rural King in Harrisburg, Illinois - Great products, horrible service.

3.9
Details
Product quality and selection are fantastic, but every employee I've ever dealt with at the Harrisburg, IL location has been incredibly rude and unhelpful. Phone service is even worse, with half hour holds, and four or five employees asking what you need but none actually doing anything helpful at all.
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Review
#1368309 Review #1368309 is a subjective opinion of poster.
Reason of review
Poor customer service
BEWARE!!! The Rural King in Harrisburg, IL consistantly over-charges. They will ring up a higher price than advertised. Also will charge for more items than purchased. Example just today 3-8-2014. Purchased six bags of horse feed. Checked receipt (something you must do...
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3 comments
Anonymous
#821022

This pricing is a corporate problem. They are in charge of price changes.

As a cashier I have this problem quite often! The customer comes down on the cashier for overcharging, but it's not their fault that no one has changed the price in the system from corporate. And you can't expect too much out of the employees of Rural King. They are treated like *** and paid minimum wage.

The company is making money off of the fact that their employees aren't paid much of a wage and most of them are part time because full time isn't available unless they are managers or department managers. Have you ever noticed that your store has a pretty good turn over in employees?

I only stay because I am in school, but when I graduate in September you can bet I will be raising some *** on this company and how they treat their employees. Heck, assistant managers make 24k a year and work mandatory 50 hour weeks.

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#478551 Review #478551 is a subjective opinion of poster.
my husband gets paid every Friday so we go in and look once a week sometimes we buy stuff some time we don't .When we were looking around employs kept following us around and i didn't think to much about it at the time. so we go to the other side of the store...
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3 comments
Anonymous
#606895

Where in the complaint is there any mention of the couple's personal attire?

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#383186 Review #383186 is a subjective opinion of poster.

Contact Rural King Customer Service

Mailing Address:
Rural King
Corporate Office 4216 Dewitt Ave
Mattoon, Illinois 61938
United States
Phone:
(800) 860-8115
All Rural King Contacts