State: Illinois Product: Rural King Customer Care Clear all filters (5 of 99 reviews match)
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Rural King - Great products, horrible service.

3.9
Details
Product quality and selection are fantastic, but every employee I've ever dealt with at the Harrisburg, IL location has been incredibly rude and unhelpful. Phone service is even worse, with half hour holds, and four or five employees asking what you need but none actually doing anything helpful at all.
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Author
Location
Harrisburg, Illinois
Service
Rural King Customer Care
Reason of review
Poor customer service
Review #1368309 is a subjective opinion of poster.
0 comments

Rural King - Terrible customer service

1.0
Details
Employees could care less about helping you. The customer service at this place is the worst ever. I only go here when I have no other choice.
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Author
Location
Plano, Illinois
Service
Rural King Customer Care
Reason of review
Poor customer service
Review #1254597 is a subjective opinion of poster.
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Rural King Customer Care Review

2.2
Details
I was at the counter to purchase 100.00 plus in dog foods and supplies but Janice at desk couldn't bother to look up and speak to me. It's ok lots of stores sell dog food and supplies in marion ill
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Author
Location
Murphysboro, Illinois
Service
Rural King Customer Care
Reason of review
Poor customer service
Review #847466 is a subjective opinion of poster.
17 comments
I am currently an employee of Rural King. I can not begin to describe how poor our management teams are at some of our stores. That is from all the way at the top down to some assistant managers. If our president of the company, Alex Melvin, knew how his stores were...
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Anonymous
#1342211

Rural king employees are being robbed of the hours they've worked, on their pay checks. Hours missing every check. Glad the company is making so much money stealing from it...

Author
Location
Chicago, Illinois
Service
Rural King Customer Care
Review #371775 is a subjective opinion of poster.
0 comments
website won't give sale info. When i put something in the search the website shoots me to google instead of rural king can't figure this out I wanted to buy a submersible pump can't get info from your site. Whats up? Rural king needs to find out what the...
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Author
Location
Effingham, Illinois
Service
Rural King Customer Care
Review #319266 is a subjective opinion of poster.