State: Kentucky Clear all filters (42 of 680 reviews match)
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1.0
Details
I went to buy the gun of the week from local store.They said they only received a couple of them and said to order from RKGuns. I did.I signed up for the webb site and ordered the gun. That part was easy. It seemed like a legitiment webb site. It worked fine for the...
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17 comments
Anonymous
#1735969

I'm in the middle of an RKGuns mess as well. After their website stated they had p365 w/safety in stock, I ordered one.

Here's what happened since.... First - They sent the wrong gun (p365 without safety). Second - They never checked the gun in when it got to the store, delaying pickup 4 days. Third - They didn't allow me to inspect the gun (I was not given the option of them putting a trigger lock on it so I could inspect it).

It was a leap of faith...take it or leave it. Fourth - They escorted me to the front door, per policy, handed me the gun, and I then took it home. I opened the case, and discovered it was the wrong model p365. Here's where the fun starts.

Now they're refusing to give me a full refund, wanting me to eat a re-stocking fee because I left the store with the gun. They gave me two alternatives...keep the wrong gun and accept a Rural King gift card for a few dollars, or accept the difference of the re-stocking fee in a gift card (I can't very well buy the gun somewhere else with a Rural King gift card.

What a scam and sad affair this has turned into. Buyers beware RKGuns for your own sake.

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Review
#879078 Review #879078 is a subjective opinion of poster.
Cons
  • Poor service
Reason of review
Poor customer service
Loss
$423
Preferred solution
Deliver product or service ordered

Rural King in Ashland South, Kentucky - Great prices and employees

5.0
Details
I want to shout out to Tyler Delawder at the Ashland Ky store goes above and beyond! His a fine young man with a Bachelors degree in Agricultural and business science, Hes good asset yo your company ! He would be good in your corporate office a buyer or management !!
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Review
#1644231 Review #1644231 is a subjective opinion of poster.
Pros
  • Staff
  • Great pricing
Cons
  • Great help
Reason of review
Good customer service

Rural King in Maysville, Kentucky - Where's my money?

3.3
Details
Sold the Maysville, KY store 5 rabbits on June 23, 2019. Was told I would receive payment in 4 to weeks. Got a call from the store on 7/15 to get my address, no check yet. Called the store and they said check comes from corporate and will be 7 to 10 weeks before it comes. This is not at all acceptable. Either pay me now or I get merchandise in exchange for my rabbits.
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Review
#1594867 Review #1594867 is a subjective opinion of poster.
Pros
  • Like the stores merchandise
Cons
  • Customer service is very lacking
Reason of review
not received payment for rabbits I sold the store
Preferred solution
Send the check immediately or give me merchandise in the amount I am to receive. Haven't been told what that is yet.
From what I have been told the CEO of Rural King flew down to the Shelbyville,ky store as to inquire as to the fall in sales. He was informed that there are a lot of former Military farmers and military personal that live and shop at this store Rural king was offering...
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20 comments
ThinNightingale248
#1739936

SMH a discount for vets is nice little extra but in no way are vets entitled to a discount and I read in the comments some whining that RK does not give them and with a pointed hint that your pissed they dont or worse!? Really, the only thing you have done here with your comments IMO is embarrass yourselves and other proud veterans.

I for the life of it can not understand your comments and belief of entitlements. smh RK thank you for giving to the Gary Sinise foundation!

Oh by the way, I'm a proud VA rated disabled 100% wartime Airborne Infantryman! You'll giving anyone a hard time for not giving you a discount shame on you!

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Review
#745002 Review #745002 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Rural King in Owensboro, Kentucky - Tree cutting / working on boats aand *** lot more

4.6
Details
I have never had any problum . a fue items returned / replaced /no ?????????? asked at all .
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Review
#1596795 Review #1596795 is a subjective opinion of poster.

Rural King in Madisonville, Kentucky - Chai saw

I purchased a new husqvarna chainsaw from the Madisonville store. When i got home , i followed all directions on it and it wouldnt start. I took it back for a refund and they said i would have to leave it overnight so their mechanic could look at it. I just wanted a refund so i could buy a different brand. Ruralking will not get another dime from me. Evan Walmart will refund your money.
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Review
#1595763 Review #1595763 is a subjective opinion of poster.
Cons
  • Very rude
  • Fail to deliver
Reason of review
Return, Exchange or Cancellation Policy
Loss
$179
Preferred solution
Full refund

Rural King in Ashland South, Kentucky - Employee reviews/ raises

Been employed at the Ashland Ky store since 2016. Have never had a yearly review or raise. Just wonder what Rural Kings policy is. I’ve brought it up to both the former and current store Manager and have been told several times they were looking into it but still waiting.....
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Review
#1581782 Review #1581782 is a subjective opinion of poster.
Pros
  • Store overall
Reason of review
Work Experience or Job Application
Preferred solution
Deliver product or service ordered

Rural King in Henderson, Kentucky - Items not in stock!

2.7
Details
Rural King - Items not in stock!
I checked online for an item , website stated 11 of item i needed was in stock at my store, i drove 15 miles one way to the store, there were NONE IN STOCK!
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Review
#1419854 Review #1419854 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Rural King in Radcliff, Kentucky - Vet discount

3.5
Details
My husband bought a substantial amount of supplies at Rural King in Elizabethtown, Ky. They did not give him a veterans discount. This is a dis-honor. Now they are coming to Glasgow, Ky. If they dont honor veterans, we will not be shopping there!
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Review
#1517467 Review #1517467 is a subjective opinion of poster.

Contact Rural King Customer Service

Mailing Address:
Rural King
Corporate Office 4216 Dewitt Ave
Mattoon, Illinois 61938
United States
Phone:
(800) 860-8115
All Rural King Contacts

Rural King in Shelbyville, Kentucky - Employees mistreated.

Harassment, discrimination, slandering. If no response I will let the news outlet be aware of these ongoing issues if not responded to in a timely matter thank for you understanding and time and hopefully will be in contact soon. 40065 store
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Review
#1578867 Review #1578867 is a subjective opinion of poster.
Cons
  • Treatment of employees