State: Kentucky Clear all filters (43 of 696 reviews match)
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1.0
Details
I went to buy the gun of the week from local store.They said they only received a couple of them and said to order from RKGuns. I did.I signed up for the webb site and ordered the gun. That part was easy. It seemed like a legitiment webb site. It worked fine for the...
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17 comments
Anonymous
#1735969

I'm in the middle of an RKGuns mess as well. After their website stated they had p365 w/safety in stock, I ordered one.

Here's what happened since.... First - They sent the wrong gun (p365 without safety). Second - They never checked the gun in when it got to the store, delaying pickup 4 days. Third - They didn't allow me to inspect the gun (I was not given the option of them putting a trigger lock on it so I could inspect it).

It was a leap of faith...take it or leave it. Fourth - They escorted me to the front door, per policy, handed me the gun, and I then took it home. I opened the case, and discovered it was the wrong model p365. Here's where the fun starts.

Now they're refusing to give me a full refund, wanting me to eat a re-stocking fee because I left the store with the gun. They gave me two alternatives...keep the wrong gun and accept a Rural King gift card for a few dollars, or accept the difference of the re-stocking fee in a gift card (I can't very well buy the gun somewhere else with a Rural King gift card.

What a scam and sad affair this has turned into. Buyers beware RKGuns for your own sake.

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Review
#879078 Review #879078 is a subjective opinion of poster.
Cons
  • Poor service
Reason of review
Poor customer service
Loss
$423
Preferred solution
Deliver product or service ordered

Rural King Customer Care Review

3.3
Details
Madisonville KY Location: when you call they put you on hold for an extended period of time. Half of the items are incorrectly priced or do not have a price at all. I paid for a LP gas exchange and waited 45 minutes and had to ask 3 different people for help before anyone came to help me. Parking lot is a disaster due to holes.
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Review
#874009 Review #874009 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
2.4
Details
I had a HORRIBLE experience today at your store #52. It was simply over popcorn. I received attitude from a cashier named Jessica. I received tolerance and an "I don't care attitude" from the store manager, Barb. I received understanding from the assistant manager,...
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3 comments
Anonymous
#1317475

Lol just looking for something to complain about I see.

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Review
#822874 Review #822874 is a subjective opinion of poster.
Reason of review
Order processing issue
3.0
Details
Well they have great prices and great selection , i have been going to the one in winchester ky , they are a fairly new store so i sure they have a lot to work on , i think a couple things they need to improve upon is ,, they have to size shopping carts ,, one about...
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1 comment
Anonymous
#1120957

the shopping carts are a piece of junk most have bad wheels or broken baskets the company is to cheap to buy new ones so they get the junk ones that other companies got rid of !!!!!

Review
#800391 Review #800391 is a subjective opinion of poster.
2.0
Details
Ordered 2 products on website, order was processed and given a conf. #,1 day later received an email telling me my order was canceled because products were not in stock now.I made a call to customer service just to hear that there was a glitch in the system which...
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2 comments
Anonymous
#1085012

Same thing happened to me so. I bought the product at full price to see if I could get it.

If I do I think rural King is going to have themselves a lawsuit. I'm sure a lawyer would love this case.

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Review
#759744 Review #759744 is a subjective opinion of poster.
Reason of review
Order processing issue
From what I have been told the CEO of Rural King flew down to the Shelbyville,ky store as to inquire as to the fall in sales. He was informed that there are a lot of former Military farmers and military personal that live and shop at this store Rural king was offering...
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22 comments
Anonymous
#1775692

I am a 30% disabled Vietnam two tour veteran. While I greatly appreciate a discount when making purchases, in no way to I expect this.

Serving my country was considered a privilege. While I did not appreciate my second tour in country, I still served my country with pride. To expect and or demand a discount from any retailer, is an embarrassment to all of us.

One thing to keep in mind is it is the tax dollars merchants pay that keeps our VA health care funded. That of itself, is a huge load to carry and I greatly appreciate that as well.

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Review
#745002 Review #745002 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
5.0
Details
The Henderson,ky. Store has some of the rudest men working in the gun sales one is just dumb the other is a know it all that does'nt care to tell customers. How can these people keep ther jobs?
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1 comment
Anonymous
#1070413

when the corporate office & store management doesn't care this is what you get this company hires cheap labor and gets what it pays for, its like that in about every rural king I have visted I don't see a good future for this company very high turnover of employees and lots turmoil & drama from store management its a very poor company to do business with and I hope people stays away from it !!!!!

Review
#741078 Review #741078 is a subjective opinion of poster.
Reason of review
Poor customer service

Rural King Pop Corn Review

4.5
Details
The popcorn machine has been out of service and every customer loves this service we want it back
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Review
#720066 Review #720066 is a subjective opinion of poster.
Reason of review
Poor customer service
4.0
Details
CSM in the Winchester area are very nasty. They are not friendly. I heard one of them talk bad to one of the cashiers. Another one made a bad comment about a customer under her breath and the customer heard it. Too many young kids work there and they do not seem to...
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3 comments
Anonymous
#1149437

You get the SAME THING AT THE ONE IN LAKE WALES FLORIDA. NO ONE WILL HELP YOU-EMPLOYEES TALK ABOUT OTHER EMPLOYEES-START RUMORS.

***.MANAGERS HAVE PARTIES AT THEIR HOUSE&INVITE THE EMPLOYEES OVER&THEY HANG OUT ON THEIR DAYS OFF... I THOUGHT MANAGERS&EMPLOYEES WEREN'T ALOUD 2 HANG OUT-FAVORITISM.....

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Review
#699448 Review #699448 is a subjective opinion of poster.
Cons
  • Csm
Reason of review
Poor customer service
Preferred solution
Get older CSM and cashiers

Rural King Staff Review from Pendleton, Kentucky

3.4
Details
Stopped in rural king in Winchester, ky. The store manager Brian was belittling of female managers and even seen him buying moonshine in the parking lot while everyone else is working. Wouldn't want to work there. I'm surprised the female management hasn't filed a sexual discrimination lawsuit. Seems odd that the women were working their butts off and seemed to know what they were doing while the male management was standing around the counter.
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3 comments
Anonymous
#1102051

The store in Ashland , Ky I was in there the other day there was they 2 employees in a maker fight contest , one of them was a female asst. Manager what kind of leadership is this show to the public!

Anonymous
#1016561

This store in Winchester , ky is even open yet !

How can somebody "stop in" if it's not opening for another month ?

Anonymous
#1028264
@Anonymous

Didn't know that it wasn't open yet.

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Review
#665793 Review #665793 is a subjective opinion of poster.
Reason of review
Poor customer service