My lay-a-way, that was my Pappy's gift was put back on the floor and I was NOT called! Rural King's policy is to call the customer before cancelling the lay-a-way, and in my case it was not done.

To make matter's even worse they're not to good at getting this cuddler (SKU #109920100) in stock or calling rain check's.

I was very disappointed today in the customer service I received.

I was ignored and had to wait over an hour on my other lay-a-way. The assistant manager Patty that I delt with acted like it was no big deal.

Connellsville Rural King has horrible customer service.

Product or Service Mentioned: Rural King Manager.

Reason of review: Poor customer service.

Store Location: Connellsville, Pennsylvania

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