Yesterday, my granddaughter decided to stop at Rural King in Crystal River and as we were entering the store a man with a dog on a leash were leaving. My granddaughter is autistic and has a fear of dogs which makes shopping in our area a real challenge as many stores permit people to bring their pet dogs.
Well, as we were passing the man & his dog, the dog lunged at my granddaughter's leg and bark. The man immediately tugged at the leash and gave a poor excuse of "I've never seen her do this before". Thankfully the dog did not *** my granddaughter but it terrorized her and myself. We went into Rural King and I demanded to speak to the manager.
When a younger girl came to the service desk, she informed me that Rural King has a pet-friendly policy.
She didn't even ask our names but said she'd look at the video and see if she could find the man.
Long and short of this experience, I informed her that I would NEVER shop Rural King again. I have nothing against dogs or other pets, I just feel that unless the animal is a trained "Service Animal", pets do not belong in stores, PERIOD!
Product or Service Mentioned: Rural King Manager.
Reason of review: Store Policy.
Preferred solution: Let the company propose a solution.
Rural King Cons: Store policy of permitting dogs, Lack of empathy from manager.
Store Location: Crystal River, Florida