State: New York Clear all filters (17 of 696 reviews match)
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1.0
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CUSTOMER SERVICE HAD NO DETAILS ON MY ORDER RECEIVED IN WHEN IT WILL BE SHIPPED OUT. SHIPPING TRACKING INFORMATION AND SCHEDULED TO BE DELIVERED ON THE DELIVERY DATE ESTIMATED WAS GIVEN BY THE SHIPPING COMPANY BUT THEY NEEDED THE SHIPMENT. ON DELIVERY ESTIMATED DATE I...
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Review
#1672074 Review #1672074 is a subjective opinion of poster.
2.2
Details
RK online purchase of item listed as in stock,placed order no communication status of item, contacted cust service chat unhelpful waste of time 0 zero help placed order 11/11/18 todays date 11/18/18 RK site still lists item in stock ready to ship? go to lookup order...
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Review
#1402975 Review #1402975 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Deception rk online web site products not in stock ready to ship
Reason of review
Order processing issue
Loss
$30
Preferred solution
Let the company propose a solution
MY daughter went in there and found a rabbit that was under the weather, she asked if she could get a discount and take the rabbit home, the assistant manager Scott, stated he didnt deal with animals he works the other side of the store. FYI your an Assistant manager...
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Review
#1403722 Review #1403722 is a subjective opinion of poster.
Service
Rural King Manager
Reason of review
Poor customer service
Preferred solution
fire the assistant manager
I was shopping in the Rural King in New Philadelphia Ohio. It was a nice store and the people whom waited on me seemed to be very helpful. Once I was leaving the store I was interested in the sidewalk sale they was having out side. I was looking at some of the items...
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1 comment
Anonymous
#1195998

comments like that is typical of rural kings reject store management and seems to be fairly common at this particular store #68 they are always downgrading or making absurd comments about customers or employees which probably explains why they cant keep employees

STORE MANAGEMENT SHOULD TAKE THEIR OWN ADVISE AND HANG THEIRSELF !!!!!

Review
#889543 Review #889543 is a subjective opinion of poster.
Reason of review
Poor customer service

Rural King - Review in Shopping category from New York, New York

Rural King, you have been exposed for your policy of throwing live baby chicks in dumpster!!! This will go viral as it should!!! You have no right to just kill these animals. You'll never get another dime from me!! I'll take this as far as I can.
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1 comment
Anonymous
#1107241

I HOPE YOU DO, JUST WISH I COULD HELP YOU! I WORKED AT RK AND I SAW SAME THINGS, ITS JUST DISGUSTING!

THE SMELL IS HORRIBLE AND NO ONE CARES. SOMEONE SHOULD BE ATTENDING THE BABY CHICKS AND DUCKS, BUT RK COULD CARE LESS!

GOOD LUCK TO YOU. HOPE YOU SUCCEED IN GRAND STYLE!

Review
#611948 Review #611948 is a subjective opinion of poster.
I have shopped at the Paris, IL and Terre Haute Rural Kings stores since 1985. We own about 500 acres of farmland around Clinton,IN. Since the beginning of March 2014 both of these stores are dumps. They are messy and the store managers are unavailable to customers. My...
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5 comments
Anonymous
#1136604

Maybe you sir should not judge all Rural Kings by one or two. Maybe if you sir didn't think the world revolved around you, you might be able to see the forest for the trees.

We have a great Rural King and a great new manager.

So keep your negative opinions to yourself.

Try finding the good instead of the bad Really

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Review
#515222 Review #515222 is a subjective opinion of poster.

Rural King in New York, New York - What a nightmare!

Ordered a tool box in November. Sales person told me my CC wouldn't be charged until shipped. Bill CC that day and item did not ship for 1 month. Item arrived damage. Been trying to work with them to get a partial refund instead of waiting another month for a new one. No one will acknowledge my e mails. Said UPS would come out to inspect damage finally after submitting pictures but UPS came to pick up the item instead. Refused to give it to them and contacted Rural King again to no avail. This company and their customer service are a total joke. Still have a damaged tool box and no partial refund, or offer to replace damaged one almost 2 months later. Buyer beware
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Review
#469761 Review #469761 is a subjective opinion of poster.
Loss
$180
three weeks ago I went to Rural King in Angola IN. I put a pontoon on lay away. Today I went to pick up my layaway. The front desk says pay for it here and go around to the back of the store to pick up your pontoon. When I got to the rear of the store, the man there...
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Review
#251388 Review #251388 is a subjective opinion of poster.
Loss
$267
I bought a chainsaw from rural king. Used it for four days when it started throwing the chain pretty consistently. So i went to return it as this is very dangerous and should have been covered by the manufacturer warranty. The head manager there acted like it was his...
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8 comments
Anonymous
#1619215

It sounds like you used the saw for what you needed then wanted your money back. If he offered to exchange the saw or give you store credit on a better manufacturer/product he did his job.

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Review
#293372 Review #293372 is a subjective opinion of poster.
Service
Rural King Manager
Loss
$149

Contact Rural King Customer Service

Mailing Address:
Rural King
Corporate Office 4216 Dewitt Ave
Mattoon, Illinois 61938
United States
Phone:
(800) 860-8115
All Rural King Contacts

Rural King Products and Services Reviews

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Bought 18 trees at Rural King. Cost from $24.99 to $28.99 apiece. After 9 of them died I found out they only have a 30 day return policy. A store Employee in Circleville Ohio told me they had a 6 month return policy when I bought them. You cannot know in 30 days if a...
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1 comment
Anonymous
#638869

The biggest problem is that they cannot guarantee it was planted properly and with the unbelievable hot weather we have no control over the weather. Also if you go to a regular nursery those trees would have cost you at least 3 times as much.

Also most employees do not have my experience with tree care. Many employees are lucky if they know the difference between trees as the company does not provide any extensive training in this field

Review
#335732 Review #335732 is a subjective opinion of poster.