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Ordered two items for my grandchildren on Dec. 12 for Xmas on line.

It said they were in stock and would ship 1-3 business days. Never got a shipping notice or tracking #. Sent 4 emails to their customer service dept. and never received a response.

Tried to call about 5 times and there was always at least a 1 hour wait time, so I didn't wait. Got two emails asking me to review the items I never received. Finally reached someone by phone on Jan. 10 and was informed that my order was sent to the fraud detection department (whatever that is?).

Never an email or a phone call, even though I gave a tele # on my order. I wonder if there even is a fraud detection dept. Finally got to cancel my order.

Worst customer service I have EVER experienced. I wouldn't recommend this company to anyone.

Product or Service Mentioned: Rural King Customer Care.

Reason of review: Poor customer service.

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