I placed order #100387604 for Tarter dog kennel clamps on 4/21/15. The order was acknowledged.
On 4/28/15 I called to get a tracking number and was told the parts I ordered were not in the warehouse and that the order had referred to a store. They couldn't provide me information as to what store was shipping the part, nor could they verify if I could cancel the order. I called again on 4/29/15 to cancel the order because I called Tarter directly, they referred me to LilyAg Supply, and I placed an order with them. (I was impressed with their service and they provided me with a UPS tracking #) I work as a transportation logistics manager for one of the big 3 auto manufacturers and If our shipping/logistics were handled as poorly as this I'd be fired and we'd be out of business.
They should model Amazon if they expect to continue an online service. Otherwise stick to your Big Box mentality and sell retail.
Reason of review: Poor customer service.
Monetary Loss: $45.
Preferred solution: Let the company propose a solution.
I didn't like: Online order.