110 Lakeview Dr, Cross Lanes, WV 25313, USA
Not resolved
3.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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I have been trying for over 3 months to get my UTV that was purchased there less than a year ago worked on. Several things have happened to it in the few months I have had it.

I have contacted our local store several times and am told to keep checking back because they don't have a service tech there to work on them. I was finally referred to a different Rural King location which is about 40 miles from where I live. Called them to make sure they can work on it and their manager stated that they are a small location and tried to refer me to a Hisun dealer who wants to charge for the repairs.....WHILE THE MACHINE IS UNDER WARRANTY!!!!

I have contacted RK Corp office with no help. This company is worse than I expected.

Product or Service Mentioned: Hisun Motors Utility Vehicle.

Reason of review: Warranty issue.

Preferred solution: Let the company propose a solution.

Rural King Cons: Service department, No urgency from manager.

  • Mis-represented
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