Most helpful review

Military Discount

From what I have been told the CEO of Rural King flew down to the Shelbyville,ky store as to inquire as to the fall in sales. He was informed that there are a lot of former Military farmers and military personal that live and shop at this store Rural king was offering...
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26 comments
#2228630

The stores in Bloomington, IN and Terre Haute, IN also stopped military discount so I don't go there anymore.

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ID
#745002 Review #745002 is a subjective opinion of poster.
Location
Shelbyville, Kentucky
Reason of review
Not as described/ advertised

Bristol VA store filthy and so is MGRs mouth

Me and my husband where shopping and he banged his shoulder on a piece of equipment sting out from a shelf a lawn sweeper I thought something like this we be on the floor.. trash on shelves stock stays in isle's for weeks . and one day a nice young man named Luke was helping us and his manager named Trent called him on his radio and cussed him for everyone to hear . my husband said you shouldn't have to put up with that and he said he was looking for another job and was always treated like that was like shopping in a pig sty
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ID
#3930812 Review #3930812 is a subjective opinion of poster.
Location
Bristol, Tennessee

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Verified Reviewer
New Reviewer

Rural King Stole My Money!

Original review updated by user Aug 04, 2022
UPDATE: AS OF TODAY IVE NOT RECEIVED MY ORDER AND RURAL KING STILL HAS MY MONEY! these thieves took my money and never sent what I ordered. everytime I've called they give me different excuses. today they told me to contact their legal team and that they won't sent my order and won't give my money back! They won't even talk to me now.

User's recommendation: Never order from their website!

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1 comment
#2248520

if your paid for your order with a credit card, you can get your money back by filing a dispute.

ID
#3793343 Review #3793343 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund
New Reviewer

Ordering upgrade parts for to 25 performance tractor .

Rural King - Ordering upgrade parts for to 25 performance tractor .
Go to web site and this tractor doesnt exist ??? Ordered a third function kit to put on a grapple and almost a year Waiting and nothing . Are they just selling what they have left and closing up ? How sad ! Too bad they cant get their act together. Just glad I didnt spend more on things they cant back up !

User's recommendation: Go to a reputable dealer and avoid the headaches.

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ID
#3766184 Review #3766184 is a subjective opinion of poster.
Location
Leesburg, Florida
Pros
  • Seemed very helpful
Cons
  • Shortage of sale items
Preferred solution
Deliver product or service ordered

Biggest ahold manager I've ever seen .

Rural King - Biggest ahold manager I've ever seen .
Th employee was doing my hunting license she called him on walkie-talkie told him to come upfront immediately. He due to a glitch had to call the game commission. Was on hold and needed her manager numbers to fix the transaction she then like a raving maniac came back...
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ID
#3761735 Review #3761735 is a subjective opinion of poster.
Location
Dunbar Township, Pennsylvania
Pros
  • Product selection
Cons
  • Customer service - very rude
  • Manager refused to give corporate number
Preferred solution
Reprimanded at least

Poor management and customer service

Bought UTV 2020 July, it was back in Shipe for 2 weeks before end of year, got it back, it went back to Shipe for 2 months. Got it back it has now been in shop for 4 months. Found out I was sold a 2019 UTV that had one year warranty instead of 2 years RK stated! Bought RK55 cab tractor. I have had arms changed 2 times and they are still bent but management has been not help! Questioned how they were bending! Apparently a roll of hay to heavy for RK tractor front end loader arms!

User's recommendation: Do not buy RK tractor!

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ID
#3698354 Review #3698354 is a subjective opinion of poster.
Location
Ashburn, Virginia

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New Reviewer

Buyer beware online return policy

Tire wrong size per description. Had to contact support 2x times for refund. Could you explain why my refund was only $69.11 ? Item was $89.41and return shipping was $58.74. Up to 20% restocking fee would have been $71.53, so still short. So Ive lost $79.04 total by doing business with Rural King and tire was wrong size.

User's recommendation: Make sure you will keep online item !

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ID
#3625380 Review #3625380 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Bad return policy
Loss
$79
Preferred solution
Let the company propose a solution
New Reviewer

Warranty on Bad Boy 0-turn mowers

I bought 3 Bad Boy 0-turn mowers all the same day, two had broken throttle cables, waited 3 weeks and they still didnt have parts so I went to Pitts on Conneaut Lake rd and with out any problems they gave me Two new cables ! Rural King said I was getting a large savings buying 3 Bad Boy for cash at one time, only to find out I could have got the same or better deal if I would have went to Pitts (40 miles closer than Rural King ) and they stand behind the products and have replacement parts in stock.

User's recommendation: Buy from Pitts or a dealership that stock parts, not a box store with a bunch of excuses.

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ID
#3608252 Review #3608252 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Let the company propose a solution

Poor service after buying 3 0- turn mowers

Bought 3 new 0-turn Bad Boy mowers all at same time, they said I was getting a great deal on buying 3 ! Two had broken throttle cables and after 3 weeks of waiting on replacement cables so we could mow with them they didnt have them. I went to Pitts on Conneaut Lake rd and told them about it and they being a Bad Boy dealership they gave them to me with no problem. Next time I will just go to dealership that stands behind their products and have replacement parts with out a problem and I could have got them from Pitts for same cost for mowers.

User's recommendation: Buy from Pitts or a dealership that carries parts.

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ID
#3606079 Review #3606079 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

I bought 3 new Bad Boy O- turn mowers all at the same time

They let on like I was getting a great deal for buying 3 two had broken throttle cables and after 3 weeks of waiting on them to replace them they didnt replace them so I went to Pitts on 322 Conneaut Lake and with no problem they gave them to me ! I wish I would have just bought them from a dealership like Pitts that have replacement parts and help the customer get it fixed. And if I bought them at Pitts they would have cost me the same ( my mistake)

User's recommendation: Buy from Pitts or at least a place that have replacement parts.

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ID
#3605939 Review #3605939 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

Waited in line for over 1520 minutes people were standing around chatting while customers were trying to check out I saw at least two people leave manager Francis at the Xenia location in Ohio was not

Waited in line for over 15/20 minutes people were standing around chatting while customers were trying to check out I saw at least two people leave manager Francis at the Xenia location in Ohio was not helpful and seem to be clueless about the customer service or lack of

User's recommendation: Don’t go to xenia oh store.

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ID
#3566520 Review #3566520 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Minimal
Cons
  • Associates are rude
  • Lack of control concerning suppliers
Preferred solution
Let the company propose a solution
New Reviewer

Bad Boy O-Turn Mower Warranty & Rural Kink

Rural King - Bad Boy O-Turn Mower Warranty & Rural Kink
Rural King - Bad Boy O-Turn Mower Warranty & Rural Kink
Rural King - Bad Boy O-Turn Mower Warranty & Rural Kink
I bought 3 Bad Boy O-Turn Mowers from them with Cash no financing, two had broken throttle cables contacted Chris who tried to get them replaced after over two weeks and no new cables ! New mowers and cant use them ? I should have bought them from Pitts on 322 who gave me Two new cables for them with out any problems ! Rural King lets on your getting a great deal ( but better to buy them from someone that has parts for them) and dont give you a big run around.

User's recommendation: Buy from Pitts.

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ID
#3564480 Review #3564480 is a subjective opinion of poster.
Location
Brooklyn, New York

I rate the zero !!!!

They have had our Kubota tractor for over a year supposedly repairing it !! Lies on top of lies . Its lying tore apart in the floor over A YEAR !!!!!!! This is the Pikeville Ky store !! The man has done nothing but lie ! Our tractor has been there over a year !!!!

User's recommendation: Never take them tractor to repair, they lie.

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ID
#3551644 Review #3551644 is a subjective opinion of poster.
Location
Coal Run Village, Kentucky

Managers poor customer service and attitude.

I went to the Greenville, Ohio store to purchase a hand gun this morning. The clerk was finishing with a customer and called the manager Tom to bring the pistol that I wanted. When he came up he had the wrong one and he took it back and had to make a copy of the other...
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ID
#3529298 Review #3529298 is a subjective opinion of poster.
Location
Greenville, Ohio

Poor customer service at check out

At Avon store was in line to check out. Another male employee began chatting with the cashier, who focused her attention on him. I overheard some sexual talk and minor butt pat. I said excuse me, he left her area, then she became a bit rude & sarcastic with me when I had problems with credit card reader. Never Again will I shop there.
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ID
#3495785 Review #3495785 is a subjective opinion of poster.
Location
Whitestown, Indiana

Philosophy

The top priority of this company at this time is maintaining credit card approvals. Customer service and employee hours have significantly been reduced. Hourly employee burnout is at an all time high, management seems to be oblivious to what is going on around them. Its just a matter of time that store doors will be closed, its inevitable. Owner and corporate cronies out of touch. Third generation ownership have been known to fail.

User's recommendation: Do your research.

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ID
#3415726 Review #3415726 is a subjective opinion of poster.
Location
Evansville, Indiana
Pros
  • Minimal
Cons
  • Service

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