Rural King Reviews and Complaints
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went in to store# 77 in Greenville ohio store is always in a dirty dishambled state.. I took some pics nd sent them to RK facebook account at which time they sent the pics and the complaint to the store manger at which that the manager shared my identity with all the...
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Review
Service
Cons
- No professionalism no costomer care
Reason of review
Poor customer service
Tags
Rural King in New Boston, Ohio - Complaint on service
No one would answer and i waited at my store to buy a new tractor and the warehouse would not give is what i needed to complete the sale and they were notifed 2 hours before getting there to get paperwork
Review
Cons
- Corporate customer service rudeness
Reason of review
Poor customer service
Loss
$22000
Preferred solution
Prolly buy a john deere
Rural King in Radcliff, Kentucky - Gun shopping 101
Short version: Went to purchase a gun , did the form , Delayed 30 days, waited , and still no answer, so salesperson suggested refund , regrettably I did just that but since my layaway slip was faded they looked it up by my name. She handed me cash and I left. Cannot figure out why since I carry a badge . I also cannot figure out why? I didn't have to sign for the refund , and I didn't receive a refund slip with the product on it and the serial number since my name is on that ticket. Radcliff store. Patrick J Shea, The sales clerk said it was Illinois law. I thought it was federal but what do I know. Please explain your system .
Review
Service
Pros
- Low price
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Rural King - Military Discounts
In general military folks should support the folks that support them. If Rural king doesn't ses any benefit from giving military discounts then military folks should shop somewhere else and the same goes for seniors. Bottom line is greed
Review
Reason of review
Military Discounts
Preferred solution
Give military discounts
Rural King in Zanesville, Ohio - Making payments
I sat here this morning for 1 hour and 22 minutes on hold with Dhl financial 
to make an payment on my tractor and this has changed my mind about doing any further business with this company or royal king. My tractor was taken back to the Zanesville store for brake issues on July 26 and still today they have it and I have made two payments on a tractor I cannot use.
to make an payment on my tractor and this has changed my mind about doing any further business with this company or royal king. My tractor was taken back to the Zanesville store for brake issues on July 26 and still today they have it and I have made two payments on a tractor I cannot use.
Charged Twice on my credit card but deny they did
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1 comment
Take your bank statement (from the bank) not one you print off and receipt in they should correct it. You will need a manager to do it
Review
Rural King in Ashland South, Kentucky - Great prices and employees
I want to shout out to Tyler Delawder at the Ashland Ky store goes above and beyond! His a fine young man with a Bachelors degree in Agricultural and business science, Hes good asset yo your company ! He would be good in your corporate office a buyer or management !!
Review
Pros
- Staff
- Great pricing
Cons
- Great help
Reason of review
Good customer service
I purchased two shop lights and one was defective. I contacted Rural Kings return department about the bad light the same day I got it. It has been 2 weeks and I have not received a return authorization. If I call all I get is a run around. Their website says easy...
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1 comment
Take it to the store. The CSM can get it taken care of to do an exchange or refund.
If they aren't familiar get a manager. Make sure you take your paperwork.
Review
Pros
- Product selection
Cons
- How they handle complaints
- Online order
- Customer service - very rude
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Deliver product or service ordered
Tags
Purchased a mower and it had mechanical issues that they couldn’t fix so they replaced it ( after 3 weeks of being in the shop to be worked on) with another “new” mower and after 11 hours of use it had to go back to the shop (the new one) for a mechanical issue -3...
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Review
Rural King in Kingsport, Tennessee - Return Item
we purchased a pair of mens shorts at the Wytheville Rural King. They didnt fit so we tried to return them to the Pikeville, KY Rural King. It had only been a week and the short still had tags. We were told no that we could not return them there that they had to be returned to the store that we purchased them in...Is that the policy for Rural King?
Review
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Rural King in Charleston, Illinois - Sell equipment but don’t stock parts to maintain them.
Rural King likes to sell power equipment like Hustler mowers but then when you need a simple hydro filter they don’t carry in stock. Stihl products are the same way. If you are going to sell mowers and the like then stock at least the basic maintenance items for them. Could not imagine buying one of their RK tractors and need parts. Best bet is to go elsewhere.
Review
Reason of review
Order processing issue
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Feel ya! had a situation with ViaSat internet was told id receive a call from corp. never happened they just don't care and its us little people that's maken them all" fat cats" there she blows!