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Rural King - Very poor customer service

RK guns does not seem to be interested in customer service excellence. They have very weak response times nor have they responded to any of my emails. They're add ads to not mention say 7 to 10 business days and shipping which in this consumer-driven world is terrible
#1191312
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Rural King - Employees are rude

I went to rural king on collinsville road and a lady who always standing in front instead of doing her job making fun of customers and everytime i go in to buy cat food she wants to start trouble with me and the other employees are rude as well
3.7
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Location
Price Affordability
Value for money
#1190851
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Rural King - Ordered a gun

Seems like the reviews are bad , looking every day still says processing , dont want to give bad reviews, but !
#1190637
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After 4 days of waiting for a shipment e-mail, I called to ask why. I was told RK doesn't ship out goods for at least 7 to 10 days after ordered. I was not aware of this snail-pace service. ???? ??? ?? ?? ?? ?? ??? ??? ??? ??? ?? ??? ??? ?? ?? ??? ? ?? ? ? ?? ? ? ?? ??...
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#1190408
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Rural King - Poor service

Placed my order 2/01/2018 it took 10 days to ship the gun,now the gun has been sitting in store for 2 days still has not been processed.Keep waiting.Never again.
#1189235
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Just bought a new house and went to the store in person to look at living room furniture. I liked the price but wasn’t sure if I wanted to purchase yet so I was recommended by an employee to order online when/if I made a decision. Worst mistake ever!! I ordered online...
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2.8
#1188464
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We started feeding Good Friends crunchy bites brand dog food made exclusively for R/K by Cargill about a year ago. The stuff is 18% protein, 6% fat branded as a maintenance feed. Thought it would be ok for our 12 Y/O lab and 6 Y/O aussis mix as they are active but also...
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2.8
I liked
  • Have always enjoyed rural king store shopping
I didn't like
  • Way the dog food issue was handled
#1186190
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I needed an herbicide for a time sensitive use. I ordered online, no problem. I received the email confirmation. I checked their estimated delivery times (only business days apply) and I waited like a good patient customer..... that time lapsed. I emailed them for...
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1.8
I liked
  • Easy website to navigate
I didn't like
  • Lying ads
  • Customer service stinks
  • Being misinformed
#1185929
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Rural King - Parking lot

Your hartland mi store parking lot sucks.... they need the lot plowed when it snows. I refuse to go there when looks like that.
#1185639
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Rural King - Pissed off

Need a bettery now they dont have product.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1184258
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