Show reviews that mention
store customer service customer service manager order employees money people customers
Filter review
Most helpful review
From what I have been told the CEO of Rural King flew down to the Shelbyville,ky store as to inquire as to the fall in sales. He was informed that there are a lot of former Military farmers and military personal that live and shop at this store Rural king was offering...
View full review
View full review
23 comments
#1775692

I am a 30% disabled Vietnam two tour veteran. While I greatly appreciate a discount when making purchases, in no way to I expect this.

Serving my country was considered a privilege. While I did not appreciate my second tour in country, I still served my country with pride. To expect and or demand a discount from any retailer, is an embarrassment to all of us.

One thing to keep in mind is it is the tax dollars merchants pay that keeps our VA health care funded. That of itself, is a huge load to carry and I greatly appreciate that as well.

View more comments
ID
#745002 Review #745002 is a subjective opinion of poster.
Location
Shelbyville, Kentucky
Reason of review
Not as described/ advertised

Tractor never serviced at location

Impossible to get in touch with tractor personnel, always out sick or no room for messages on his phone. Service personnel never call to tell you when they are coming out. I have to call 2-3 times to see when it will be. Experience is horrible. Tractor was never serviced properly from day one. service from day one.

User's recommendation: Don't buy a RK tractor !!!!!!!!!!

View full review
ID
#2530031 Review #2530031 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wouldn’t exchange jeans

I bought 3 pair of jeans couple weeks ago for work. I have at least 8 pair I have bought from here. These was same size as my other jeans but was at least an inch wider. So I went to return them and was told had to be same size. I wanted pants that would fit. I went down a size and was told they wont exchange them unless same size. Grant it they was only $9 but I shop there a lot but I am going to take my business somewhere else.

User's recommendation: Don’t buy jeans.

View full review
ID
#2519610 Review #2519610 is a subjective opinion of poster.
Location
Farmington, Missouri
Loss
$27
Preferred solution
Let the company propose a solution

Bad experience

I wanted to purchase a millwalkee m18 light that came with a free 5amp hr battery manager special. When I took the light to the cashier they sent someone to get the battery 12 minutes later I seen the one that had been sent walking around the store talking to other customers. The clerk called her on the radio and asked her about the battery and she said that she could not find one. The clerk told me that they could not honor the sale no exceptions. I spent a half hour in the store to walk out mad and empty handed.

User's recommendation: Don't believe RK. Will honor their word.

View full review
ID
#2514823 Review #2514823 is a subjective opinion of poster.

Poor service. Un american policy on battery purchases

I spoke to customer service months ago. About the. Photo ID. Current address phone number etc. Was told that wasn't policy. Today treated poorly by a manager who told me they make the rules. All that is required in this country for a product warranty is a receipt showing proof of purchase. Im telling evey 1 about my treatment. Rural king & no battery maker need my personal information. VERY BAD POLICY

User's recommendation: Dont shop rural king.

View full review
ID
#2507108 Review #2507108 is a subjective opinion of poster.
Location
Flushing, New York

White supremacy behind gun counter

He was telling customers that by the constitution we are supposed to kill all of government every 200 years and slavery was just indentured servants his is Shawn roberts crossville Tn
View full review
ID
#2503630 Review #2503630 is a subjective opinion of poster.
Location
Crossville, Tennessee
Pros
  • Prices and selection
Preferred solution
Fire this nut

I received an email

I'm just very disappointed at not being able to contact people when you call the store and most of that dude everybody getting their government checks and nobody wants to work so then when you try to go online to find what you're looking for the website that your rule King uses is not very friendly I would buy more things if it was friendlier
View full review
ID
#2496360 Review #2496360 is a subjective opinion of poster.
Location
Ridgeland, Mississippi
Ive worked at rural king for almost two years now. And I used to sell their harvest card. Now I will say it is a good paying title. Theyll pay you 14.32 to sell it, and let me tell you I am highly experienced in retail and selling credit cards. I got them the goal...
View full review
View full review
ID
#2484228 Review #2484228 is a subjective opinion of poster.
Location
Crossville, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Treatment in store

Four customers had to wait 45 minutes on a manager because they were in a meeting, then comes up with a very poor attitude, said I was yelling , not true I don't do that , I deal with ppl at work also, said I was cussing, didn't know when I said he. Was *** ppl off was cussing, when I saw he was being rude and unprofessional I told him I would just talk to the district manager he shoved his phone in my face and said here use my phone, this is while I was walking out mind you. Then said I'm not buying guns there no more. I bet I spend 3000.00 a year there.
View full review
ID
#2474171 Review #2474171 is a subjective opinion of poster.
Pros
  • Farm store products
Cons
  • How management treat customers
  • Never treated worse
Preferred solution
Apology

Tired of driving twenty miles to shop there

ANDERSON INDIANA HAS a lot of loyal customers but we are sick of having to drive 20 miles to MUNCIE, or 20 miles to New castle. !!!!!!
View full review
ID
#2465219 Review #2465219 is a subjective opinion of poster.
Product
Rural King Facility
Preferred solution
we want a store in our town

No restocking.

Went to the Hamilton, Ohio Rural King store numerous times for a mower battery. The display has been completely empty. When I question the employee at the service desk, they always say that trucks come in daily, but they don't know what's on the trucks. The last time, I told them the entire mower battery shelves are empty, and have been for the better part of a month now. The employee said, "well maybe I'll look into that". Very unconcerned employees, and the website is not helpful in resolving these issues.

User's recommendation: If you don't see it, you probably can't get it.

View full review
ID
#2460520 Review #2460520 is a subjective opinion of poster.
Location
Hamilton, Ohio
Pros
  • Great pricing
Cons
  • Poor service
  • Two weeks of waiting for nothing
Preferred solution
Restock your products

Messed up orders twice....girl hangs up when i am telling her whats wrong 3 times

Update by user Mar 13, 2021

Not resolved

Original review posted by user Mar 13, 2021
I ORDER ONLINE TOBE PICKED UP. THEY GAVE ME THE WRONG FEED. SPEND 125.00 ONE TIME AND AGAIN TODAY WRONG DAMN FEED!#!#!!#CALL BACK GIRL ANSWERS PHONE I ASK FOR CORPORATES NUMBER SHE HANGS UP ON ME 3 TIMES...... GREAT CUSTOMER SERVICE. THEY NEED TRAINING!#!##!!#

User's recommendation: They need training in customer service.

View full review
ID
#2456751 Review #2456751 is a subjective opinion of poster.
Cons
  • Poor service
  • Pissed
  • Lack of empathy from manager
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trouble getting stuff for rk tractors

I bought this new tractor Nov 2020 my main concern when buying it was getting parts and stuff for it they said no problem three to five days we'll i bought it first thing I ordered for it was the third function valve took almost 3 weeks second thing I bought for it was a backhoe bucket took almost 4 weeks then I ordered a mower deck work and it's been four weeks and still not seen it I have had it with the rk tractor I can't wait 4 weeks to get parts for I guess I will just sell it I am done rural king

User's recommendation: Don't buy rk tractors.

View full review
ID
#2452664 Review #2452664 is a subjective opinion of poster.
Location
Marysville, Ohio
Preferred solution
Price reduction

Declined credit????

I have perfect credit, utilizaton 30%, never late or never missed a payment, household income 147k and declined? I believe they are liberal, discriminative and try to ruin your credit. Do not apply for credit with these dwebes. They don't contact you about application. If you don't earn over 200k and use other credit besides theirs they will deny you. I will not spend a dime at a company that refuses service offers to me. I don't need the credit, I wanted the cash back option. Screw these ppl. Costco, tractor store and harbor freight have everything they have and very customer friendly.

User's recommendation: Stay away from Rural King.

View full review
ID
#2448785 Review #2448785 is a subjective opinion of poster.
Location
Monticello, Indiana
Cons
  • Deception rk online web site products not in stock ready to ship
  • Cant stay out of associates personal business

Always dirty and disorganized

Once again the Peru store is so dirty and disgusting and disorganized I will not shop there again! I had to go and i did not want to drive to Princeton to go to Tractor Supply. WOW, was I, sorry! You cannot get anyone to help you- unless you are in the guns and ammo dept. Nothing is where it is supposed to be in the livestock dept. And FILTHY! Drive PAST Rural King, go to Farm and Fleet or Tractor Supply or order online from Amazon. Bad service, filthy store, nothing where it is supposed to be again the Peru store is so dirty and disgusting and disorganized I will not shop there again!
View full review
ID
#2441394 Review #2441394 is a subjective opinion of poster.
Location
Peru, Illinois
Pros
  • Layout of store
Cons
  • Dirty store and poor customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective goods

I purchase a Dickinson pump shotgun from RKGuns checked it out in the store to see no problems but when I got it home and tried to load it, it would not cycle ammo and kept jamming after several attempts I contacted rural king, and they told me after you leave the store they will not take it back I will have to go through the manufacturer. What a joke DO NOT BUY FROM THIS COMPANY

User's recommendation: DO NOT BUY FROM RK GUNS.

View full review
ID
#2429551 Review #2429551 is a subjective opinion of poster.
Loss
$340
Preferred solution
Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article