Unclaimed
Rural King
Reviews and Complaints
140K
CLAIMED LOSSES
867
TOTAL REVIEWS
210K
PAGE VIEWS
2
ISSUES RESOLVED
Rural King Reviews
Bristol VA store filthy and so is MGRs mouth
Me and my husband where shopping and he banged his shoulder on a piece of equipment sting out from a shelf a lawn sweeper I thought something like this we be on the floor.. trash on shelves stock stays in isle's for weeks . and one day a nice young man named Luke was helping us and his manager named Trent called him on his radio and cussed him for everyone to hear . my husband said you shouldn't have to put up with that and he said he was looking for another job and was always treated like that was like shopping in a pig sty
ID
Location
Bristol, Tennessee
New Reviewer
Warranty on Bad Boy 0-turn mowers
I bought 3 Bad Boy 0-turn mowers all the same day, two had broken throttle cables, waited 3 weeks and they still didnt have parts so I went to Pitts on Conneaut Lake rd and with out any problems they gave me Two new cables ! Rural King said I was getting a large savings buying 3 Bad Boy for cash at one time, only to find out I could have got the same or better deal if I would have went to Pitts (40 miles closer than Rural King ) and they stand behind the products and have replacement parts in stock.
User's recommendation: Buy from Pitts or a dealership that stock parts, not a box store with a bunch of excuses.
ID
Location
Brooklyn, New York
Preferred solution
Let the company propose a solution
New Reviewer
Waited in line for over 1520 minutes people were standing around chatting while customers were trying to check out I saw at least two people leave manager Francis at the Xenia location in Ohio was not
Waited in line for over 15/20 minutes people were standing around chatting while customers were trying to check out I saw at least two people leave manager Francis at the Xenia location in Ohio was not helpful and seem to be clueless about the customer service or lack of
User's recommendation: Don’t go to xenia oh store.
ID
Location
Chicago, Illinois
Pros
- Minimal
Cons
- Associates are rude
- Lack of control concerning suppliers
Preferred solution
Let the company propose a solution
Managers poor customer service and attitude.
I went to the Greenville, Ohio store to purchase a hand gun this morning. The clerk was finishing with a customer and called the manager Tom to bring the pistol that I wanted. When he came up he had the wrong one and he took it back and had to make a copy of the other...
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ID
Location
Greenville, Ohio
Poor customer service at check out
At Avon store was in line to check out. Another male employee began chatting with the cashier, who focused her attention on him. I overheard some sexual talk and minor butt pat. I said excuse me, he left her area, then she became a bit rude & sarcastic with me when I had problems with credit card reader. Never Again will I shop there.
ID
Location
Whitestown, Indiana
New Reviewer
Unprofessional action
I'm not sure if corporate is aware of this or not but your store in Cambridge, Ohio is taking customers hats from Tractor Supply and exchanging them for Rual King hats. This is a very immature and unprofessional action. They have an entire wall in their break room of...
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2 comments
PissedConsumer2148905
#2148905
Don’t get so offended loser. This happens all the time in business.
Pharmacies will give away perks if you bring a competitor’s prescription bottle in and have it filled. Wireless companies will pay off your contract if you switch carriers at times.
About ten years ago Comcast gave great deals if you gave them your satellite dish. No big deal for something as insignificant as a hat.
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ID
Location
Indiana, Pennsylvania
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor delivery
Ordered a gun from rural king. They addd a 12 dollar delivery fee. So I bot a rural king product after they solicited my business via e mail. They shipped it on their own truck from their own Warehouse to their own store. This is a 300 mile trip. Shipped on January 28th.today is February 8th. Its still out there somewhere. Poor service, poor attitude from customer service and Im out 12 dollars on an $ 800.00 purchase. Thats just plain bad.
User's recommendation: Shop elsewhere.
ID
Pros
- Have always enjoyed rural king store shopping
Cons
- Fail to deliver
Loss
$12
Preferred solution
Price reduction
New Reviewer
Gun unsafe
The gun was supposed to be a semi auto and is missing parts and did not function properly, causing the gun to be a glorified pump shot gun
User's recommendation: Do your research.
ID
Location
Greensburg, Indiana
Pros
- Easy shopping
Loss
$651
Preferred solution
Fix the gun or replace the gun
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New Reviewer
Unable to return STIHL
Bought a $500 trimmer, had to adjust the line about eight times by the second tank. Anyway, any products by Stihl are not able to be returned which was news to me. Just a heads up. Thought that Stihl was a better company than that.
User's recommendation: Choose a different brand.
1 comment
ID
Loss
$500
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplaint employee
The employees are rude. I waited for my guns for a month got the one I ordered offline looked like it was played with bent up and crap.I now had to send it back to be fixed they said could take up to a year what??? Ok so I missed Turkey season guess I'll miss deer season to not happy will not purchase another gun from them this is my 5 the gun I bought from them no more.
ID
Location
Royston, Georgia
Bad service
I was tricked into applying for a rural king credit card in order to purchase a UTV that they sell only to find that they cant even sell it because they dont have a license to sell this item , according to the manager. They put my name on a list of people waiting for tractors and UTVs knowing they cant sell them or even get any. I called other rural king stores in my area and was told that they are ordered through corporate. Why does rural king advertise items that they cant get or sell? Ill probably never use the card .
ID
Location
Roselle, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerStill waiting on $2600.00 refund!
Paid $2,600 cash for a new mower that within a week was burning oil. Company didn't have a replacement so I requested a refund. I was told corporate headquarters would issue a check within a few days. It's been 2 weeks and still no refund!
1 comment
ID
Location
Ridgeway, Virginia
Cons
- How they handle complaints
- No refund
Loss
$2700
Preferred solution
Full refund
New Reviewer
Poor Service
Placed an on line order for 40 orange electric fence posts. Two hours latter I get 40 emails stating the order was canceled because the item was not in stock, although the website said they had them in stock. The next day I placed another order for 36 green electric fence posts, and again I receive 36 emails that said the order was canceled because they did not have them in stock. I understand that items do go out of stock; however, there is no excuse to not have your website synced with your warehouse inventory.
User's recommendation: Go somewhere else.
ID
Location
Ridgeway, Virginia
Pros
- Good price if you can get the item
Cons
- Poor inventory control
Poor mgt
Ive worked at rural king for almost two years now. And I used to sell their harvest card. Now I will say it is a good paying title. Theyll pay you 14.32 to sell it, and let me tell you I am highly experienced in retail and selling credit cards. I got them the goal...
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ID
Location
Crossville, Tennessee
New Reviewer
Messed up orders twice....girl hangs up when i am telling her whats wrong 3 times
Update by user Mar 13, 2021
Not resolved
Original review posted by user Mar 13, 2021
I ORDER ONLINE TOBE PICKED UP. THEY GAVE ME THE WRONG FEED. SPEND 125.00 ONE TIME AND AGAIN TODAY WRONG DAMN FEED!#!#!!#CALL BACK GIRL ANSWERS PHONE I ASK FOR CORPORATES NUMBER SHE HANGS UP ON ME 3 TIMES...... GREAT CUSTOMER SERVICE. THEY NEED TRAINING!#!##!!# User's recommendation: They need training in customer service.
ID
Cons
- Pissed
- Hateful people
- Poor service
Preferred solution
Let the company propose a solution
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Rural King
Their animal feed constantly has MOLD in it. Don't buy from Rural King