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Rural King - Took 3 months to fix ride mower

1.0
Details
It took them 3 months to fix my ride mower. Then management lied to me. Stating that they tried to call me at 5pm, but my voicemail was full. This was right after the corporate office contacted them. All Lies!!!!! I was texting a friend at the time and my grandmother called at 550pm. Horrible customer service and terrible communication amongst staff. WOULD HAVE NEVER MADE A PURCHASE IF I KNEW THE COMPANY WAS LIKE THIS!!! The warranty was more like a death trap!!!

User's recommendation: Don't buy a ride mower, buyer beware.

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ID
#2055589 Review #2055589 is a subjective opinion of poster.
Location
Carbondale, Illinois
Pros
  • Lots of options
Cons
  • Staff poor
Loss
$70
Preferred solution
Let the company propose a solution

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Rural King - Sold a carry on trailer that cant be registered

1.2
Details
Rural King - Sold a carry on trailer that cant be registered
Rural King - Sold a carry on trailer that cant be registered
Rural King - Sold a carry on trailer that cant be registered
Sold a pre owned carryon trailer as new at the wrong price , it was on sale and we didn't know. They ran a different sku number so we wouldn"t get sale price. Went to register and Chuck Peterson had whited out First owner and wrote over. Which is fraud and voided the certificate of origin. Was promised new certificate within 2 weeks. 41 days later we own a pre-owned trailer that cant be registered. We travel for a living and told him that. We have lost almost $7000 in wages. Chuck Peterson transferred to another store.

User's recommendation: Do not buy from Bristol RK. Chuck is there now.

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ID
#2037161 Review #2037161 is a subjective opinion of poster.
Location
East Wytheville, Virginia
Product
Rural King Facility
Pros
  • Undecided
Cons
  • Total experience
  • Pissed
Loss
$7406
Preferred solution
A upgraded carry on i can title this week

Rural King - Very bad wasnt help at all

1.0
Details
I walk cant walk good had a stroke wasn't help very good the one that did was to lazy to get off but the other didn't known nothing female think o f your shelf to much is this the way you train your workers come on you guys sucks I walk from one end of store because the where you lazy to help me this was in Bedford Indiana do you do your handicaps'all this way are did I get a hold of this people to day July 4th I would like some answers the more place to shops I will not be back I very small person I known but what the *** 812 8246814 I was in the store at 10am
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ID
#2033538 Review #2033538 is a subjective opinion of poster.
Location
Shawswick, Indiana
Pros
  • Right now pissed
  • Employees

Rural King - Complaint

1.0
Details
Called a week ago after being cussed by a manager and still haven't gotten a reply!!!!!WtfWtfWtfWtf
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ID
#1955093 Review #1955093 is a subjective opinion of poster.
Location
Pulaski, Virginia

Rural King - Bad tractor no help

1.4
Details
first my grappler completly busted into after a month or so and my backhoe blue a hydrolic bolt out of the control box their mechanic said it was striped by the manufacturer but rual king said it wasn't under warranty it has 130hrs on tractor lot less on backhoe my recender unit never works the muffler thing

User's recommendation: dont buy a rual king tractor or attachments.

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ID
#1942671 Review #1942671 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Loss
$2000
Preferred solution
Price reduction

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Rural King - Horrible buying experience, never shop here again

1.0
Details
I ordered a gun online, charged my credit card, month later they got the FFL to ship item, waited another 3 weeks, now they had my money for almost 2 months, I sent an email to customer service, just asking after almost 2 months when they were going to ship, two days later I got an email they cancelled my order, boom! What a horrible experience, they customer service doesn't give a crap!! Buy from gunbroker great experience and they actually care!

User's recommendation: DO NOT BUY THEY ARE HORRIBLE, WASTE OF TIME AND MONEY.

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ID
#1927514 Review #1927514 is a subjective opinion of poster.
Pros
  • Website
Cons
  • Horrible customer service
Loss
$621
Preferred solution
Apology

Rural King - Not able to get my rebate

1.0
Details
purchased 2.5 gallon jug of rottella diesel oil went to rebates filled out the frst step pushed next and it goes to a blank page tried several times---not fair

User's recommendation: beware.

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ID
#1915372 Review #1915372 is a subjective opinion of poster.
Location
Shelbyville, Kentucky
Loss
$10
Preferred solution
Price reduction

Rural King - Complaint on service

1.1
Details
Rural King of Pikeville Kentucky has allowed 2 employees testing positive for Coronavirus to continue working.

User's recommendation: Absolutely do not *** go in that store!

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ID
#1905920 Review #1905920 is a subjective opinion of poster.
Location
Coal Run Village, Kentucky
Preferred solution
Q

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Rural King - Complaint on service

1.0
Details
I was at the Columbus Indiana store today and a employee was pushing in carts and nobody cleaned them there was no hand sanitizer out and I ask 2 employees for help and was told they didn't have time to help me the store was dirty and I will NOT go back to that store again i will take my business to tractor supply
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ID
#1905693 Review #1905693 is a subjective opinion of poster.
Preferred solution
Apology

Rural King Products and Services Reviews

Product or Service Reviews
Facility  1.0 2
Shipping Service  2.5 53
Store Facility  3.4 4
Rebate  3.9 28
Manager  2.5 101

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Latest Question

Is there a way I can order just lids for a water bottle SKU number219190040 ??

Rural King Questions

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Rural King - Money not refunded to my account

1.0
Details
No one answered ans I lost my money
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ID
#1892400 Review #1892400 is a subjective opinion of poster.
Location
Butler, Pennsylvania

Rural King - Not receiving my order, and impossible to get any results and answers from their complaint department

1.0
Details
I was shorted most of order because the tornado in Jonesboro Ar destroyed the shipping tags and it eas shipped back their office in Champaign ILL. I must have sent ten emails and waited on the phone for hours and when I got close to getting a rep , I was hung up on. It is the worst shipping department in the world they are to incompetent to spell their names. So if you want to buy something ,do yourself a favor and dont buy from Rural King. They suck

User's recommendation: Don’t buy from them.

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ID
#1877043 Review #1877043 is a subjective opinion of poster.
Cons
  • Shipping
  • Corporate customer service
Loss
$200
Preferred solution
Deliver product or service ordered

Manager embarrassed me lied and said that rural king doesn’t do returns ripped off the tags on the jeans I was trying to exchange and verbally and emotionally assaulted me in the Farmington Mo store!!

1.2
Details
Lady manager in Farmington Missouri store is just about the RUDEST PERSON I’ve ever had to deal with I buy my boots wolverines and my jeans Ariat M4 white stitching well I got to talking and grab a pair of M5 Ariat I took them back over to exchange and she embarrassed me in front of a dozen people and said we don’t do returns and walked out but also she told the assistant night manager not to exchange them either she has done this stupid crap to me at least 3 other times and I’ve had it I’m very pissed and I will be going to see a attorney as soon as everything gets back to normal or rural king can fire her and compensate me a apology and fee jeans and boots for 5-10 years and I might not hire attorney

User's recommendation: Let someone know if she embarrassed or degrade you like she did me. She needs fired for her actions.

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ID
#1860989 Review #1860989 is a subjective opinion of poster.
Location
Edgar Springs, Missouri

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Rural King - Very rude people at the new Phila store

1.0
Details
They treated me very rude because I didnt need a cart and if they would of explained to me why I should have taken a cart I would have with no problem instead the lady yelled at me , said if I didnt take the cart then I would have to leave the store , she was really rude , yelling at me for no reason
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ID
#1860477 Review #1860477 is a subjective opinion of poster.
Location
New Philadelphia, Ohio
Service
Rural King Customer Care
Cons
  • Very rude
1.0
Details
Employees make no more than $10 and thats only management. Most only get $8.50-$9 an hour doing hard labor with limited staff. We are treated like crap and the policies are ludicrous. If youre sick and bring in a note from a dr., you still get pointed. As someone with...
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ID
#1849044 Review #1849044 is a subjective opinion of poster.
Preferred solution
Apology

Rural King - Disappointment

1.0
Details
called Greenville ohio royal king today because of lock down and caring for grandchildren and lots of animals didn't want to walk around a store asked them on phone if they would collect my shopping list and I could pay for it on the phone and pick up at the front door of store they said it wasn't going to happened because they don't do that I don't believe im asking for much just trying to be safe and still spend my money at your store I ended up spending over 200 dollars some where else thanks for not doing your part

User's recommendation: spend your monet locally but only at a store that trys to help you during this lockdown.

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ID
#1845681 Review #1845681 is a subjective opinion of poster.
Preferred solution
help the shopper more