Show reviews that mention
store customer customer service service manager order employees money people customers
Showing 84 of 779 reviews Clear filter
Filter review

Rural King - Complaint

1.5
Details
Took a weed eater they for repair under warranty they said it would take 2 or 3 days to fix. Took about 2 1/2 weeks and charged me $40 so I called the manager and she cussed me out lmao they will never get another cent from me and they still haven't contacted me.
View full review
ID
#1974914 Review #1974914 is a subjective opinion of poster.
Location
Pulaski, Virginia

Rural King - Dangerous store. Attempted murder

2.0
Details
The employees do not keep proper distance They ignore us The other customers do not keep distance and store does not enforce On exiting store they did not want me to use a safe and clear exit, instead insisted I use an exit crowded ( my current standards) by other hi Ans. At 69 years old, I insist that you shut down your Gainesville store online sales for I store pickup or provided safe environment Your store is not providing clean situations. Your touch screens are a kiss of death!

User's recommendation: Stay away!

View full review
ID
#1880686 Review #1880686 is a subjective opinion of poster.
Location
Gainesville, Florida

Rural King - On the phone waitng for 3 hours and 30 minuts too talk to customer service.

2.0
Details
I receive an order today by mail from them and not all my order was there for the second time. The first time I talk to them they said that the warehouse in Ohio didn't have all the merchandise I order. That the warehouse Indiana has the west of my order in-stock. 04/02/2020 I place an order online the web site said all 22 cans of the wet cat food In stock. 04/11/2020 I received 4 cans then today 04/18/2020 I received 10 cans today. SO where are the other 8 cans of wet cat food I order???????????????????????

User's recommendation: DON"T BUY FOOD FOR YOUR PET ON LINE!! THEY COULD BE STARVING BY THE TIME YOU GET YOUR ORDER!!!!

View full review
ID
#1877503 Review #1877503 is a subjective opinion of poster.
Preferred solution
I want the rest of my order

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rural King - Slow shipping

2.2
Details
Its been 19 days and still no gun Rural King dont seem to care

User's recommendation: dont buy a gun on line from rural king. you will be sorry!!!!!!

View full review
ID
#1854642 Review #1854642 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Rural King - Hisun

2.0
Details
Cant get anyone to answer the phone
View full review
ID
#1846915 Review #1846915 is a subjective opinion of poster.
Location
Pee Pee, Ohio
Pros
  • Junk
Cons
  • Junk
Loss
$7000
Preferred solution
Let the company propose a solution

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
Rural King, Washington, PA. I had purchased a gun online, then went to the store to pick up the gun and also to purchase ammunition and had planned on buying more until...... What started out as a very pleasant experience at the store, the girl that stepped in,...
View full review
ID
#1800077 Review #1800077 is a subjective opinion of poster.
Location
North Franklin, Pennsylvania
Service
Rural King Customer Care
Pros
  • Some employees are great
Cons
  • Disgusting employee behavior
  • Sociopathic employee behavior
Preferred solution
Let the company propose a solution

Rural King - DO NOT BUY THE TRACTORS!!!

1.5
Details
I have had nothing but problems with the RK 37 tractor. Do not buy it? Mine was sent with a defective transmission and the clutch went out and they will not warranty it. I spent $37000 with trailer and attachments and they won't stand behind it. If you are going to use the tractor hard like I do buy a John Deere or Kabota these look nice but are toys.
View full review
ID
#1768350 Review #1768350 is a subjective opinion of poster.
Location
Spring Hill, Florida
Reason of review
Poor customer service
1.5
Details
I placed an order on 11/30/2019, with delivery promised within 7~10 days. Lies. About the 12th day, I tried to contact them. Could not get through on the phone. Their online contact system did not respond to me. I get an order cancellation on 12/30. "...has no ETA of...
View full review
1 comment
Anonymous
#1833478

I have also had this issue with rk guns I bought a 1100$ gun and told it would be 2 weeks and a month in half later with the store manager calling they got it to me. I also ordered a case of ammo took over 2 months they said they had that in stock also.

I got sent to a different store and sold on the shelf so they had to reorder it. never again will I order from rk guns if its not instock I wont buy.

ID
#1753479 Review #1753479 is a subjective opinion of poster.
Pros
  • Low prices
Cons
  • Will never use them again
  • How they handle complaints
  • Being misinformed
Reason of review
Order processing issue
Loss
$75
Preferred solution
Price reduction

Rural King - Be patient

1.8
Details
Nothing has happened......called for a copy of my W2s to be mailed to me and asked to be called back and have heard nada.......
View full review
ID
#1729097 Review #1729097 is a subjective opinion of poster.
Cons
  • How management treats employees
Reason of review
Poor communication
Preferred solution
Deal with it as best I can

Rural King Products and Services Reviews

Product or Service Reviews
Facility  1.0 2
Shipping Service  2.5 53
Store Facility  3.4 4
Rebate  3.9 28
Manager  2.5 101

Compare Companies

Rural King
Rural King
779 reviews
2.4
VS
Tractor Supply
Tractor Supply
540 reviews
2.3
Compare Rural King vs Tractor Supply

Latest Question

Is there a way I can order just lids for a water bottle SKU number219190040 ??

Rural King Questions

Rural King - Do NOT waste your time buying here!

1.5
Details
Do not waste your time buying online from this company. It is the worst experience I have ever had buying online. Customer service is terrible and will do nothing to help you. Ordered a item 10 days ago and still has not shipped out nor will they cancel the order to refund me so I can buy it somewhere else. Do not waste your time here, you will be sorry.
View full review
ID
#1713086 Review #1713086 is a subjective opinion of poster.
Service
Rural King Shipping Service
Pros
  • Price
Cons
  • Horrible shipping time and terrible customer service
Reason of review
Poor customer service
Loss
$160
Preferred solution
Deliver product or service ordered

Rural King - Do not buy a tractor from RK

2.0
Details
My RK tractor has been out of service twice in 16 Hrs. of operation. It has taken weeks to even get someone to talk to about these problems, let alone fix it. I would not recommend anyone buy a Rk tractor.
View full review
ID
#1707796 Review #1707796 is a subjective opinion of poster.
Location
Dothan, Alabama
Cons
  • Poor customer service
Reason of review
Poor customer service

Rural King Doesn't Pay They're Bills!

1.6
Details
We have always heard bad advice on selling our rabbits to RK but we thought we'd gove a try. It took us 3 weeks to get ahold of the only person at RK in Bloomington, IN that buys rabbits$ he was always busy or didn't come to work. We finally sold our pet rabbits to RK. RK doesn't pay hardly anything for rabbits! It has been over 3 months now and we still have not recieved a check from RK to pay fot the rabbits! The store staff as well as corporate keeps promising they-ll pay us abd never do!
View full review
ID
#1698985 Review #1698985 is a subjective opinion of poster.
Location
Shawswick, Indiana
Reason of review
Problems with payment
Loss
$50
Preferred solution
I want paid in full as well ad a $50 RK gift card!

Rural King - They don't back up their product

2.0
Details
Purchased a cooler from RC on my way back from vacation 3 1/2 hours from my home. First time I used it it leaked at both drain plugs. Contacted the company and they said that I would have to deal with it at the store. I explained that it wasn't local and their response was, you have 30 days to return faulty product. So now I'm stuck with a cooler that leaks! Should have went to Tractor Supply, they offer almost identical cooler, and their returns can happen at any location! In addition every time we stop the bathrooms are discussing. This time I had even wondered if they bothered to clean since the last time we were there 6 months ago.
View full review
ID
#1662798 Review #1662798 is a subjective opinion of poster.
Location
Clearfield, Pennsylvania
Pros
  • Lots of options
Cons
  • Dirty store and poor customer service
Reason of review
Bad quality
Loss
$165
Preferred solution
Provide a cooler that does not leak

Rural King - Gun shopping 101

1.6
Details
Short version: Went to purchase a gun , did the form , Delayed 30 days, waited , and still no answer, so salesperson suggested refund , regrettably I did just that but since my layaway slip was faded they looked it up by my name. She handed me cash and I left. Cannot figure out why since I carry a badge . I also cannot figure out why? I didn't have to sign for the refund , and I didn't receive a refund slip with the product on it and the serial number since my name is on that ticket. Radcliff store. Patrick J Shea, The sales clerk said it was Illinois law. I thought it was federal but what do I know. Please explain your system .
View full review
ID
#1657519 Review #1657519 is a subjective opinion of poster.
Location
Radcliff, Kentucky
Service
Rural King Deal
Pros
  • Low price
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
2.3
Details
Rural King - NEVER AGAIN:
Rural King - NEVER AGAIN:
I purchased two shop lights and one was defective. I contacted Rural Kings return department about the bad light the same day I got it. It has been 2 weeks and I have not received a return authorization. If I call all I get is a run around. Their website says easy...
View full review
1 comment
Anonymous
#1745200

Take it to the store. The CSM can get it taken care of to do an exchange or refund.

If they aren't familiar get a manager. Make sure you take your paperwork.

ID
#1642213 Review #1642213 is a subjective opinion of poster.
Pros
  • Product selection
Cons
  • Online order
  • Crummy return department
  • Customer service - very rude
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Deliver product or service ordered