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Service

2.3
Details
Rural King - Service
Rural King - Service
I bought this tractor based on pledge of mobile service as there is no service center. I've been unable to use the loader for 4 weeks due to no mechanic available and now waiting on a part from S Korea. I've been through a ridiculous chain of events and there is no one willing to do anything about it. When you buy from them, expect to deal with the store you purchased from only, complaints don't go any further upstream - they are cycled back to the store.

User's recommendation: Research national brands and buy something that is backed with a good reputation.

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1 comment
Kiyanna
#1940149

Same situation here. Need several parts for my tractor and keep breaking more with no parts available.

This is terrible.

I can not mow or use any pro equipment. Ridiculous!!!!

Featured
ID
#2191977 Review #2191977 is a subjective opinion of poster.
Location
Carlisle, Ohio
Service
Rural King Customer Care
Pros
  • Price
Cons
  • Service
Preferred solution
Deliver product or service ordered

Professionalism

1.6
Details
I would like a replay to this issue ASAP . Its almost 5 yrs later, as a Child of Vietnam Vet UIUC scholarship winner, I began in UIUC Business, and graduated from Business AFTER sustaining a rather severe TBI! In total honesty, the 'major problem' at RK is the owner's belief that since they 'purchased' a small liberal Arts Business BA for their son, he was able to be their CEO? NO NO NO, a BA qualifies any recipient to be an 'owner,' NOT an 'operator/CEO' like a BS degree does! Yes, its just a 2 letter difference, but there is such a LARGE DIFFERENCE between a Bachelor of Science/Substance and Bachelor of Arts/Appearance degrees! My UIUC BS needed more than HS Calculus, but a BA required just a diploma/GED, so I 'understand' RK's 2 stock losses in
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ID
#2147505 Review #2147505 is a subjective opinion of poster.
Location
Mattoon, Illinois
Preferred solution
w4y4w

There tractors are crap and the finish mowers are the same

2.0
Details
you can not get blades for the finish mower bearings went out on the spindle left hand cut which is stupid were not told the tractor ac stops working ever thirty minutes you have to clean the screen in front of the condenser the tractor will not stay still while running in neutral no power uses fuel worse than the john deere no service help nothing but excuses DO NOT BUY THE TRACTOR OR THE MOWERS I THOUGHT THEY AN AMERICAN COMPANY THEY DO NOT CARE THE TRACTOR AND MOWER ONLY SIX MONTHS OLD

User's recommendation: DO NOT BUY FROM TRACTORS OR MOWERS FROM RUAL KING.

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1 comment
Machele
#1916606

Good to know, but I have been using John Deere tractors and mowers, etc. for decades with few problems, all of which were fixed by my local JD dealer who will treat you well if you buy the machines from him rather than from a big box store. To each his own, tho.

ID
#2138246 Review #2138246 is a subjective opinion of poster.
Location
Fort White, Florida

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Verified Reviewer

Poor experience

2.2
Details
I ordered a rifle online that was shown to be in stock. The order was accepted and a pending charge put on my debit account. Their site says the charge will drop off in a while which it did. When the charge disappeared I called customer service to make sure everything was okay and was told it was. 17 days after I placed the order I get an email that my order was cancelled because of the rifle being out of stock. The excuse was that it probably was a miscount in the warehouse, sorry... The morning I received the email I ordered from a different company and it was shipped the next day.

User's recommendation: I would avoid this company if possible.

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ID
#2123546 Review #2123546 is a subjective opinion of poster.
Cons
  • Fails to fulfill order excessive time to ship the order
Preferred solution
Apology

Complaint

1.5
Details
Took a weed eater they for repair under warranty they said it would take 2 or 3 days to fix. Took about 2 1/2 weeks and charged me $40 so I called the manager and she cussed me out lmao they will never get another cent from me and they still haven't contacted me.
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ID
#1974914 Review #1974914 is a subjective opinion of poster.
Location
Pulaski, Virginia

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Dangerous store. Attempted murder

2.0
Details
The employees do not keep proper distance They ignore us The other customers do not keep distance and store does not enforce On exiting store they did not want me to use a safe and clear exit, instead insisted I use an exit crowded ( my current standards) by other hi Ans. At 69 years old, I insist that you shut down your Gainesville store online sales for I store pickup or provided safe environment Your store is not providing clean situations. Your touch screens are a kiss of death!

User's recommendation: Stay away!

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ID
#1880686 Review #1880686 is a subjective opinion of poster.
Location
Gainesville, Florida

On the phone waitng for 3 hours and 30 minuts too talk to customer service.

2.0
Details
I receive an order today by mail from them and not all my order was there for the second time. The first time I talk to them they said that the warehouse in Ohio didn't have all the merchandise I order. That the warehouse Indiana has the west of my order in-stock. 04/02/2020 I place an order online the web site said all 22 cans of the wet cat food In stock. 04/11/2020 I received 4 cans then today 04/18/2020 I received 10 cans today. SO where are the other 8 cans of wet cat food I order???????????????????????

User's recommendation: DON"T BUY FOOD FOR YOUR PET ON LINE!! THEY COULD BE STARVING BY THE TIME YOU GET YOUR ORDER!!!!

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ID
#1877503 Review #1877503 is a subjective opinion of poster.
Preferred solution
I want the rest of my order

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Verified Reviewer

Slow shipping

2.2
Details
Its been 19 days and still no gun Rural King dont seem to care

User's recommendation: dont buy a gun on line from rural king. you will be sorry!!!!!!

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ID
#1854642 Review #1854642 is a subjective opinion of poster.
Service
Rural King Shipping Service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
Rural King, Washington, PA. I had purchased a gun online, then went to the store to pick up the gun and also to purchase ammunition and had planned on buying more until...... What started out as a very pleasant experience at the store, the girl that stepped in,...
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ID
#1800077 Review #1800077 is a subjective opinion of poster.
Location
North Franklin, Pennsylvania
Service
Rural King Customer Care
Pros
  • Some employees are great
Cons
  • Disgusting employee behavior
  • Sociopathic employee behavior
Preferred solution
Let the company propose a solution

Rural King Products and Services Reviews

Product or Service Reviews
Facility  1.0 3
Shipping Service  2.5 54
Store Facility  3.4 4
Rebate  3.9 28
Delivery Service  3.6 4

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Latest Question

Policies

I want to know what your policy is in regards to an employee waiting on a positive Covid19 customer

Rural King Questions

DO NOT BUY THE TRACTORS!!!

1.5
Details
I have had nothing but problems with the RK 37 tractor. Do not buy it? Mine was sent with a defective transmission and the clutch went out and they will not warranty it. I spent $37000 with trailer and attachments and they won't stand behind it. If you are going to use the tractor hard like I do buy a John Deere or Kabota these look nice but are toys.
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ID
#1768350 Review #1768350 is a subjective opinion of poster.
Location
Spring Hill, Florida
Reason of review
Poor customer service
1.5
Details
I placed an order on 11/30/2019, with delivery promised within 7~10 days. Lies. About the 12th day, I tried to contact them. Could not get through on the phone. Their online contact system did not respond to me. I get an order cancellation on 12/30. "...has no ETA of...
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1 comment
Anonymous
#1833478

I have also had this issue with rk guns I bought a 1100$ gun and told it would be 2 weeks and a month in half later with the store manager calling they got it to me. I also ordered a case of ammo took over 2 months they said they had that in stock also.

I got sent to a different store and sold on the shelf so they had to reorder it. never again will I order from rk guns if its not instock I wont buy.

ID
#1753479 Review #1753479 is a subjective opinion of poster.
Pros
  • Low prices
Cons
  • Will never use them again
  • Customer service stinks
  • You wont actually receive the item
Reason of review
Order processing issue
Loss
$75
Preferred solution
Price reduction

Be patient

1.8
Details
Nothing has happened......called for a copy of my W2s to be mailed to me and asked to be called back and have heard nada.......
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ID
#1729097 Review #1729097 is a subjective opinion of poster.
Cons
  • How management treats employees
Reason of review
Poor communication
Preferred solution
Deal with it as best I can

Do NOT waste your time buying here!

1.5
Details
Do not waste your time buying online from this company. It is the worst experience I have ever had buying online. Customer service is terrible and will do nothing to help you. Ordered a item 10 days ago and still has not shipped out nor will they cancel the order to refund me so I can buy it somewhere else. Do not waste your time here, you will be sorry.
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ID
#1713086 Review #1713086 is a subjective opinion of poster.
Service
Rural King Shipping Service
Pros
  • Price
Cons
  • Horrible shipping time and terrible customer service
Reason of review
Poor customer service
Loss
$160
Preferred solution
Deliver product or service ordered

Do not buy a tractor from RK

2.0
Details
My RK tractor has been out of service twice in 16 Hrs. of operation. It has taken weeks to even get someone to talk to about these problems, let alone fix it. I would not recommend anyone buy a Rk tractor.
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ID
#1707796 Review #1707796 is a subjective opinion of poster.
Location
Dothan, Alabama
Cons
  • Poor customer service
Reason of review
Poor customer service

Rural King Doesn't Pay They're Bills!

1.6
Details
We have always heard bad advice on selling our rabbits to RK but we thought we'd gove a try. It took us 3 weeks to get ahold of the only person at RK in Bloomington, IN that buys rabbits$ he was always busy or didn't come to work. We finally sold our pet rabbits to RK. RK doesn't pay hardly anything for rabbits! It has been over 3 months now and we still have not recieved a check from RK to pay fot the rabbits! The store staff as well as corporate keeps promising they-ll pay us abd never do!
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ID
#1698985 Review #1698985 is a subjective opinion of poster.
Location
Shawswick, Indiana
Reason of review
Problems with payment
Loss
$50
Preferred solution
I want paid in full as well ad a $50 RK gift card!