store customer customer service service manager order employees money people customers

Don’t order online for pick up | Rural King review

3.0
Details
Going to take close to a month to get a toolbox I needed that I could have gotten elsewhere.
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Review
#1771193 Review #1771193 is a subjective opinion of poster.
Service
Rural King Delivery Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Let the company propose a solution

On a gun order | Rural King review from North Franklin, Pennsylvania

3.3
Details
Ordered a gun it was Supposed to ship in 7 to 10 days it was 14 days and I called and they said will be a few more days.The day it was supposed to ship they called and said the order was canceled by Royal king by accident.I had to call re-order the gun and I complained about that they told me it would ship in 3 to 4 days it took two weeks for me to receive the gun. I spent five hours on the phone calling about this gun . I think Royal kings a shouldve done more for me on this order.
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1 comment
Anonymous
#1800348

I had the same problem. I ordered during a Black Friday sale and they told me they had a big response to the sale so processing will take a few days.

Called back and they didn't know why it was taking so long but they were going to check on it.

After several calls my order was cancelled because they were out of stock and the sale was over. They are not reputable in any way.

Review
#1749050 Review #1749050 is a subjective opinion of poster.
Service
Rural King Shipping Service

Go to Tractor Supply Co. | Rural King review from Chester Springs, Pennsylvania

2.5
Details
Hold time exceeding 1 hour, then NO CUSTOMER SERVICE. Can't find a $100 order placed 17 days ago. Won't return email. Taking it to state A.G. Fraud dept.
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Review
#1735681 Review #1735681 is a subjective opinion of poster.
Service
Rural King Shipping Service

Keep your eyes open | Rural King review from Philadelphia, Pennsylvania

3.4
Details
I was just at your Huber heights store returning an item when two African Americanyouths were walking towards the exit, the cashier asked one of the young men for as receipt for a coat he had on he told cashier he bought it else where. He proceeded to walk out the front door ,she called for a manager who never should up the youths walked out the door and two others followed a couple of moments after wards. Ridiculous ....
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Review
#1730575 Review #1730575 is a subjective opinion of poster.

Get rid of the store mgr at Morristown tn. | Rural King review from Wildwood, New Jersey

3.4
Details
Get rid of store mgr. He is an idiot.
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Review
#1709798 Review #1709798 is a subjective opinion of poster.
Service
Rural King Manager
Reason of review
Store mgr
Preferred solution
Fire store mgr

Customer service | Rural King review from Dothan, Alabama

2.7
Details
Can not get anyone to answer phone 6 attempts, 2 numbers also 2 emails with no response. Want to buy RK36 tractor had questions can't get. The tracktor is top of my list out of 4 brands, but serve??? might kill the deal.
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Review
#1679798 Review #1679798 is a subjective opinion of poster.
Service
Rural King Manager
Pros
  • Undecided
Cons
  • Customer service is very lacking
Reason of review
Poor customer service

I went through their hiring process with a interview. | Rural King review from Marysville, Ohio

3.2
Details
They sent in a associate that was unqualified to do an interview .Then 30 day's later they send me a email said thanks no thanks..The store in the backroom area was a horrible mess. I would first have to train the manager.
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Review
#1661949 Review #1661949 is a subjective opinion of poster.
Service
Rural King Manager

Store is really going DOWN | Rural King review from Paris, Illinois

2.6
Details
Store is really going DOWN - Rural King review
6 out of 10 there is no commodity feed or the Rural King brand horse feed..moved here 10 yrs . ago have fed and took care of my 4 dogs, 5 horses ,cats ,my garden and little farm from your store. You a add on make the store bigger but now there's one skid of horse feed where there used to be 4 and it's always empty. I go today and at the door is this sign.....(Paris)... I'm thinking Tractor Supply in Terre Haute is not that far for a weekly trip. This is been going on for awhile, The sign was funny,but the last straw
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Review
#1601734 Review #1601734 is a subjective opinion of poster.
Product
Rural King Store Facility
Reason of review
Out of product half the time

Where's my money? | Rural King review from Maysville, Kentucky

3.3
Details
Sold the Maysville, KY store 5 rabbits on June 23, 2019. Was told I would receive payment in 4 to weeks. Got a call from the store on 7/15 to get my address, no check yet. Called the store and they said check comes from corporate and will be 7 to 10 weeks before it comes. This is not at all acceptable. Either pay me now or I get merchandise in exchange for my rabbits.
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Review
#1594867 Review #1594867 is a subjective opinion of poster.
Pros
  • Like the stores merchandise
Cons
  • Customer service is very lacking
Reason of review
not received payment for rabbits I sold the store
Preferred solution
Send the check immediately or give me merchandise in the amount I am to receive. Haven't been told what that is yet.

Contact Rural King Customer Service

Website:
Mailing Address:
Corporate Office 4216 Dewitt Ave
Mattoon, Illinois 61938
United States
Phone:
(800) 860-8115
All Rural King Contacts

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Rural King Questions

Orders | Rural King review from South River, Virginia

2.9
Details
In store items are great, just don't try to order anything. All you get is a runaround!
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Review
#1556326 Review #1556326 is a subjective opinion of poster.
Service
Rural King Shipping Service