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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.8
Details
Ordered a large case of ammo on Jul 1 2020 after an email offer came in shortly before. Once I made the order I found the price lower at smkw.com and remembered the "our price will not be beat" emails. After 1 hour on hold, and more hold once the female agent checked...
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ID
#2073191 Review #2073191 is a subjective opinion of poster.
Loss
$30
Preferred solution
honor the price match, supervisor contact, hire more staff

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.8
Details
I have sent numerous emails to rkguns to find out the disposition of the gun they have charged to my account but have not delivered to the store as yet. From what I can tell the gun was delivered on 6-3-2020 and it is 6-8-2020 now. I have gone to the store twice and...
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1 comment
JOE P
#1876082

I received an email back after submitting to you and they were able to provide me with the answers I was looking for and actually the gun was sent to the store the very next day. Thanks

ID
#1974666 Review #1974666 is a subjective opinion of poster.
Location
Champaign, Illinois
Pros
  • Low prices
Cons
  • Poor local management skills
Preferred solution
Deliver product or service ordered

Rewards app

3.3
Details
I had applied for a Harvest rewards plan but they approved me for loan instead , thats not what I wanted, Ive Purchase many items in store and lm missing out on getting reward points
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ID
#1952802 Review #1952802 is a subjective opinion of poster.
Location
Maryville, Tennessee
Pros
  • Low prices
Preferred solution
Get my rewards

Problem with management in a store, sigmahe left up and not honoring it

3.0
Details
Rural King never bothered to contact me very disappointed might be my last dealings with them very poor customer service I even put in my description that I spent 3000.00 in the past six months there I would say I was a pretty good customer

User's recommendation: Spend your hard earned money elsewhere.

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ID
#1949803 Review #1949803 is a subjective opinion of poster.
Location
Cape Coral, Florida

Store mgr nasty attitude

2.8
Details
Pricing error on the store's end. Tori..mgr I am guessing treated the situation as if I changed the pricing. Too angry to type it all. If you are really concerned call 937372****. Last issue prejudice and no assistance. This girls position has gone to her head and is in need of training.

User's recommendation: Pay close attention to the way you are treated. If not happy a new similar store is opening soon. You don't have to deal with snotty ignorant people. Someone else who appreciates you will happily take your cash.

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ID
#1940666 Review #1940666 is a subjective opinion of poster.
Preferred solution
Apology

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Rude associates at Shelbyville Ky Rural King

3.4
Details
Let me start by saying I have always loved Rural King. I love the country environment, and the products they sell. However, I do not want to go there due to the way they treat the customers during the pandemic. The store manager Christie and the associate at the door screening people as they go in, are so rude. Please learn to be kind. It would make things so much better in an already stressful situation. Please stop with the yelling and the hatefulness. Its really ugly.

User's recommendation: Go to Tractor Supply.

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ID
#1905385 Review #1905385 is a subjective opinion of poster.
Location
Frankfort, Kentucky
Preferred solution
I just want them to treat people nicely and understand that times are hard for everyone now.

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Verified Reviewer

Refund

3.0
Details
I tried to call for a refund couldn't wait 4 hrs on the phone. Called early in the morning when they opened up, they are taking emails. I emailed them 2 hrs ago. No efficiency in refunds. If you have to get a refund, make sure you give it 2 weeks before you can reach them. Terrible

User's recommendation: instore credit.

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ID
#1904571 Review #1904571 is a subjective opinion of poster.
Product
Smith And Wesson Pistol
Pros
  • Good place to buy what i want
Cons
  • Refund still not there and been a month and a week
Loss
$919
Preferred solution
Full refund

Very disadisfied customer

2.6
Details
fist my grappler fell apart byer be ware before 2018 then I was told that my model a rk 37 because of the resender unit that I needed a new wiring harness but was never told it was in now my backhoe is leaking severely it only has 132 hours on tractor approximaty30 hours on the backhoe Rual KING refuses to give any help they wont call you in many cases warranty is one thing but standing behind there customers and there products they no not how
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ID
#1838611 Review #1838611 is a subjective opinion of poster.
Location
Zephyrhills, Florida

Don’t order online for pick up

3.0
Details
Going to take close to a month to get a toolbox I needed that I could have gotten elsewhere.
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ID
#1771193 Review #1771193 is a subjective opinion of poster.
Service
Rural King Delivery Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Let the company propose a solution

Rural King Products and Services Reviews

Product or Service Reviews
Facility  1.0 3
Shipping Service  2.5 54
Store Facility  3.4 4
Rebate  3.9 28
Delivery Service  3.6 4

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Latest Question

Policies

I want to know what your policy is in regards to an employee waiting on a positive Covid19 customer

Rural King Questions

On a gun order

3.1
Details
Ordered a gun it was Supposed to ship in 7 to 10 days it was 14 days and I called and they said will be a few more days.The day it was supposed to ship they called and said the order was canceled by Royal king by accident.I had to call re-order the gun and I complained about that they told me it would ship in 3 to 4 days it took two weeks for me to receive the gun. I spent five hours on the phone calling about this gun . I think Royal kings a shouldve done more for me on this order.
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1 comment
Anonymous
#1800348

I had the same problem. I ordered during a Black Friday sale and they told me they had a big response to the sale so processing will take a few days.

Called back and they didn't know why it was taking so long but they were going to check on it.

After several calls my order was cancelled because they were out of stock and the sale was over. They are not reputable in any way.

ID
#1749050 Review #1749050 is a subjective opinion of poster.
Location
North Franklin, Pennsylvania
Service
Rural King Shipping Service

Go to Tractor Supply Co.

2.5
Details
Hold time exceeding 1 hour, then NO CUSTOMER SERVICE. Can't find a $100 order placed 17 days ago. Won't return email. Taking it to state A.G. Fraud dept.
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ID
#1735681 Review #1735681 is a subjective opinion of poster.
Location
Chester Springs, Pennsylvania
Service
Rural King Shipping Service

Keep your eyes open

3.3
Details
I was just at your Huber heights store returning an item when two African Americanyouths were walking towards the exit, the cashier asked one of the young men for as receipt for a coat he had on he told cashier he bought it else where. He proceeded to walk out the front door ,she called for a manager who never should up the youths walked out the door and two others followed a couple of moments after wards. Ridiculous ....
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ID
#1730575 Review #1730575 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Customer service

3.0
Details
Can not get anyone to answer phone 6 attempts, 2 numbers also 2 emails with no response. Want to buy RK36 tractor had questions can't get. The tracktor is top of my list out of 4 brands, but serve??? might kill the deal.
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ID
#1679798 Review #1679798 is a subjective opinion of poster.
Location
Dothan, Alabama
Service
Rural King Manager
Pros
  • Undecided
Cons
  • Customer service is very lacking
Reason of review
Poor customer service

I went through their hiring process with a interview.

3.2
Details
They sent in a associate that was unqualified to do an interview .Then 30 day's later they send me a email said thanks no thanks..The store in the backroom area was a horrible mess. I would first have to train the manager.
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ID
#1661949 Review #1661949 is a subjective opinion of poster.
Location
Marysville, Ohio
Service
Rural King Manager

Store is really going DOWN

2.6
Details
Rural King - Store is really going DOWN
6 out of 10 there is no commodity feed or the Rural King brand horse feed..moved here 10 yrs . ago have fed and took care of my 4 dogs, 5 horses ,cats ,my garden and little farm from your store. You a add on make the store bigger but now there's one skid of horse feed where there used to be 4 and it's always empty. I go today and at the door is this sign.....(Paris)... I'm thinking Tractor Supply in Terre Haute is not that far for a weekly trip. This is been going on for awhile, The sign was funny,but the last straw
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ID
#1601734 Review #1601734 is a subjective opinion of poster.
Location
Paris, Illinois
Product
Rural King Store Facility
Reason of review
Out of product half the time