Rural King Reviews

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Advertising but no product to sell or order

No one contact us for the RK UTV 250 performance. So sad. We want to buy the red one at laporte store but they do not have license to sell. Nile store in michigan had on-line. I ordered then got canceled the next day
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ID
#2596620 Review #2596620 is a subjective opinion of poster.
Location
Geneva, Illinois
New Reviewer

Tractor never serviced at location

Impossible to get in touch with tractor personnel, always out sick or no room for messages on his phone. Service personnel never call to tell you when they are coming out. I have to call 2-3 times to see when it will be. Experience is horrible. Tractor was never serviced properly from day one. service from day one.

User's recommendation: Don't buy a RK tractor !!!!!!!!!!

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ID
#2530031 Review #2530031 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Poor service. Un american policy on battery purchases

I spoke to customer service months ago. About the. Photo ID. Current address phone number etc. Was told that wasn't policy. Today treated poorly by a manager who told me they make the rules. All that is required in this country for a product warranty is a receipt showing proof of purchase. Im telling evey 1 about my treatment. Rural king & no battery maker need my personal information. VERY BAD POLICY

User's recommendation: Dont shop rural king.

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ID
#2507108 Review #2507108 is a subjective opinion of poster.
Location
Flushing, New York

No restocking.

Went to the Hamilton, Ohio Rural King store numerous times for a mower battery. The display has been completely empty. When I question the employee at the service desk, they always say that trucks come in daily, but they don't know what's on the trucks. The last time, I told them the entire mower battery shelves are empty, and have been for the better part of a month now. The employee said, "well maybe I'll look into that". Very unconcerned employees, and the website is not helpful in resolving these issues.

User's recommendation: If you don't see it, you probably can't get it.

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ID
#2460520 Review #2460520 is a subjective opinion of poster.
Location
Hamilton, Ohio
Pros
  • Great pricing
Cons
  • Poor service
  • Two weeks of waiting for nothing
Preferred solution
Restock your products

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Verified Reviewer
New Reviewer
Ordered a large case of ammo on Jul 1 2020 after an email offer came in shortly before. Once I made the order I found the price lower at smkw.com and remembered the "our price will not be beat" emails. After 1 hour on hold, and more hold once the female agent checked...
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ID
#2073191 Review #2073191 is a subjective opinion of poster.
Loss
$30
Preferred solution
honor the price match, supervisor contact, hire more staff

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Verified Reviewer
New Reviewer

No response on emails

I have sent numerous emails to rkguns to find out the disposition of the gun they have charged to my account but have not delivered to the store as yet. From what I can tell the gun was delivered on 6-3-2020 and it is 6-8-2020 now. I have gone to the store twice and they are unwilling to look in to it they say I will receive an email when the gun arrives, but yet no one can tell me where the gun is. I have received no information from Rural King through their email customer service nor have I had any contact by phone, nor can I contact them by phone because they are not taking customer service calls. I simply want to know where my gun is and when it will be available so I can fill out the background check and get the gun.
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1 comment
#1876082

I received an email back after submitting to you and they were able to provide me with the answers I was looking for and actually the gun was sent to the store the very next day. Thanks

ID
#1974666 Review #1974666 is a subjective opinion of poster.
Location
Champaign, Illinois
Pros
  • Low prices
Cons
  • Poor local management skills
Preferred solution
Deliver product or service ordered
New Reviewer

Rewards app

I had applied for a Harvest rewards plan but they approved me for loan instead , thats not what I wanted, Ive Purchase many items in store and lm missing out on getting reward points
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ID
#1952802 Review #1952802 is a subjective opinion of poster.
Location
Maryville, Tennessee
Pros
  • Low prices
Preferred solution
Get my rewards

Problem with management in a store, sigmahe left up and not honoring it

Rural King never bothered to contact me very disappointed might be my last dealings with them very poor customer service I even put in my description that I spent 3000.00 in the past six months there I would say I was a pretty good customer

User's recommendation: Spend your hard earned money elsewhere.

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ID
#1949803 Review #1949803 is a subjective opinion of poster.
Location
Cape Coral, Florida
New Reviewer

Store mgr nasty attitude

Pricing error on the store's end. Tori..mgr I am guessing treated the situation as if I changed the pricing. Too angry to type it all. If you are really concerned call 937372****. Last issue prejudice and no assistance. This girls position has gone to her head and is in need of training.

User's recommendation: Pay close attention to the way you are treated. If not happy a new similar store is opening soon. You don't have to deal with snotty ignorant people. Someone else who appreciates you will happily take your cash.

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ID
#1940666 Review #1940666 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Rude associates at Shelbyville Ky Rural King

Let me start by saying I have always loved Rural King. I love the country environment, and the products they sell. However, I do not want to go there due to the way they treat the customers during the pandemic. The store manager Christie and the associate at the door screening people as they go in, are so rude. Please learn to be kind. It would make things so much better in an already stressful situation. Please stop with the yelling and the hatefulness. Its really ugly.

User's recommendation: Go to Tractor Supply.

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ID
#1905385 Review #1905385 is a subjective opinion of poster.
Location
Frankfort, Kentucky
Preferred solution
I just want them to treat people nicely and understand that times are hard for everyone now.

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Verified Reviewer
New Reviewer

Refund

I tried to call for a refund couldn't wait 4 hrs on the phone. Called early in the morning when they opened up, they are taking emails. I emailed them 2 hrs ago. No efficiency in refunds. If you have to get a refund, make sure you give it 2 weeks before you can reach them. Terrible

User's recommendation: instore credit.

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ID
#1904571 Review #1904571 is a subjective opinion of poster.
Product
Smith And Wesson Pistol
Pros
  • Good place to buy what i want
Cons
  • Refund still not there and been a month and a week
Loss
$919
Preferred solution
Full refund

Very disadisfied customer

fist my grappler fell apart byer be ware before 2018 then I was told that my model a rk 37 because of the resender unit that I needed a new wiring harness but was never told it was in now my backhoe is leaking severely it only has 132 hours on tractor approximaty30 hours on the backhoe Rual KING refuses to give any help they wont call you in many cases warranty is one thing but standing behind there customers and there products they no not how
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ID
#1838611 Review #1838611 is a subjective opinion of poster.
Location
Zephyrhills, Florida
New Reviewer

Don’t order online for pick up

Going to take close to a month to get a toolbox I needed that I could have gotten elsewhere.
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ID
#1771193 Review #1771193 is a subjective opinion of poster.
Service
Rural King Delivery Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Let the company propose a solution

On a gun order

Ordered a gun it was Supposed to ship in 7 to 10 days it was 14 days and I called and they said will be a few more days.The day it was supposed to ship they called and said the order was canceled by Royal king by accident.I had to call re-order the gun and I complained about that they told me it would ship in 3 to 4 days it took two weeks for me to receive the gun. I spent five hours on the phone calling about this gun . I think Royal kings a shouldve done more for me on this order.
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1 comment
#1800348

I had the same problem. I ordered during a Black Friday sale and they told me they had a big response to the sale so processing will take a few days.

Called back and they didn't know why it was taking so long but they were going to check on it.

After several calls my order was cancelled because they were out of stock and the sale was over. They are not reputable in any way.

ID
#1749050 Review #1749050 is a subjective opinion of poster.
Location
North Franklin, Pennsylvania
Service
Rural King Shipping Service

Go to Tractor Supply Co.

Hold time exceeding 1 hour, then NO CUSTOMER SERVICE. Can't find a $100 order placed 17 days ago. Won't return email. Taking it to state A.G. Fraud dept.
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ID
#1735681 Review #1735681 is a subjective opinion of poster.
Location
Chester Springs, Pennsylvania
Service
Rural King Shipping Service

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