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Rural King Stole My Money!

Original review updated by user Aug 04, 2022
UPDATE: AS OF TODAY IVE NOT RECEIVED MY ORDER AND RURAL KING STILL HAS MY MONEY! these thieves took my money and never sent what I ordered. everytime I've called they give me different excuses. today they told me to contact their legal team and that they won't sent my order and won't give my money back! They won't even talk to me now.

User's recommendation: Never order from their website!

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1 comment
#2248520

if your paid for your order with a credit card, you can get your money back by filing a dispute.

ID
#3793343 Review #3793343 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund

Biggest ahold manager I've ever seen .

Rural King - Biggest ahold manager I've ever seen .
Th employee was doing my hunting license she called him on walkie-talkie told him to come upfront immediately. He due to a glitch had to call the game commission. Was on hold and needed her manager numbers to fix the transaction she then like a raving maniac came back...
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ID
#3761735 Review #3761735 is a subjective opinion of poster.
Location
Dunbar Township, Pennsylvania
Pros
  • Product selection
Cons
  • Customer service - very rude
  • Manager refused to give corporate number
Preferred solution
Reprimanded at least
New Reviewer

Bad service

I was working on purchasing a Tractor on the Rural King in front Royal Virginia could not get them to return my phone call about the tractor ended up going to another store and purchase in the same tractor what I added a 3 Trip to my purchase and pick up I was extremely unhappy and got no satisfaction out of the store.The store in Wytheville Va was great I wish I couldve got that service in the Royal store but I did not.

User's recommendation: Do not try to buy a tractor in the Front Royal store.

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ID
#3183309 Review #3183309 is a subjective opinion of poster.
Location
Strasburg, Virginia
Pros
  • Like the stores merchandise
  • Good products
Cons
  • Bad customer service
Preferred solution
Help with the tractor delivery because it now became a three hour trip

Problem with order and customer service

This happened in September and as of December 11th awaiting reply as to why they cancelled my order. Store had no answer and called their support desk and a ticket was opened. No response

User's recommendation: Shop elsewhere.

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ID
#3146635 Review #3146635 is a subjective opinion of poster.
Location
Seymour, Tennessee

Tax exempt Not honored

I was as of last year tax exempt. Now your system doesnt allow it. I own more farm then last year still farm and your system doesnt allow me tax exempt

User's recommendation: Shop where exemptions can be purchased.

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ID
#3068191 Review #3068191 is a subjective opinion of poster.
Location
Solsberry, Indiana
New Reviewer

Non reliable information of employees and manager

We called the Rural King store #54 to ask if they have Shell Rotella 15w40 diesel oil in red 55 gallon drums in stock at their store. The lady said if I would hang on, she would physically check to make sure. She came back and said yes, they had one. We left as soon as...
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ID
#2735993 Review #2735993 is a subjective opinion of poster.
Location
Circleville Township, Ohio
Pros
  • Great prices
Preferred solution
I want nothing. Be honest and know what you actually have in your store. With the price of gasoline we don't like to drive 68 miles and not get what we are expecting.

Bad experience

I wanted to purchase a millwalkee m18 light that came with a free 5amp hr battery manager special. When I took the light to the cashier they sent someone to get the battery 12 minutes later I seen the one that had been sent walking around the store talking to other customers. The clerk called her on the radio and asked her about the battery and she said that she could not find one. The clerk told me that they could not honor the sale no exceptions. I spent a half hour in the store to walk out mad and empty handed.

User's recommendation: Don't believe RK. Will honor their word.

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ID
#2514823 Review #2514823 is a subjective opinion of poster.

I received an email

I'm just very disappointed at not being able to contact people when you call the store and most of that dude everybody getting their government checks and nobody wants to work so then when you try to go online to find what you're looking for the website that your rule King uses is not very friendly I would buy more things if it was friendlier
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ID
#2496360 Review #2496360 is a subjective opinion of poster.
Location
Ridgeland, Mississippi

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Treatment in store

Four customers had to wait 45 minutes on a manager because they were in a meeting, then comes up with a very poor attitude, said I was yelling , not true I don't do that , I deal with ppl at work also, said I was cussing, didn't know when I said he. Was *** ppl off was cussing, when I saw he was being rude and unprofessional I told him I would just talk to the district manager he shoved his phone in my face and said here use my phone, this is while I was walking out mind you. Then said I'm not buying guns there no more. I bet I spend 3000.00 a year there.
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ID
#2474171 Review #2474171 is a subjective opinion of poster.
Pros
  • Farm store products
Cons
  • How management treat customers
  • Never treated worse
Preferred solution
Apology

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Trouble getting stuff for rk tractors

I bought this new tractor Nov 2020 my main concern when buying it was getting parts and stuff for it they said no problem three to five days we'll i bought it first thing I ordered for it was the third function valve took almost 3 weeks second thing I bought for it was a backhoe bucket took almost 4 weeks then I ordered a mower deck work and it's been four weeks and still not seen it I have had it with the rk tractor I can't wait 4 weeks to get parts for I guess I will just sell it I am done rural king

User's recommendation: Don't buy rk tractors.

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ID
#2452664 Review #2452664 is a subjective opinion of poster.
Location
Marysville, Ohio
Preferred solution
Price reduction

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Complaint

While shopping in your Owensboro store a dog, accompanied by its owner, lifted his leg and peed on the merchandise. This is disgusting. Dogs should not be allowed in the store unless they are service type.

User's recommendation: leave your dogs in the car/truck.

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ID
#2401709 Review #2401709 is a subjective opinion of poster.

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Waiting on gun to ship/same gun on shelf at store

Rural King - Waiting on gun to ship/same gun on shelf at store
Ordered a gun online. Got an email saying it was shipped and the tracking info was below. The tracking info said order shipped 9/30/2020 ship to store 9/30/2020. Contacted customer service and they said it has shipped but couldn't give me a time frame. On 10/1/2020 I...
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1 comment
#1947325

The reason for that is the fact that each gun has its own personal serial number. With that being said, the store may have the gun in stock but you would have to go through the whole background check and get a different serial number attached to your name and it's just a big hassle and a head ache for them guys to go through that day in and day out.

So even if the store has your gun in stock, they would be breaking the law if they were to just get one from the cabinet and hand it to you.

There's to many laws and regulations to sell guns and everything has to be in a row or FBI will be not only on the store's hind end but yours too. But this is just my opinion and knowledge from other stores I've worked at that sells firearms.

ID
#2204669 Review #2204669 is a subjective opinion of poster.
Location
Pleasant, Indiana
Pros
  • It showed in stock
Cons
  • Poor service
  • How they handle complaints
Loss
$442
Preferred solution
Let the company propose a solution

Comparison

I've been to several Rural King's and they just opened one in our town. One of their competitors has had a store here for years. The thing I like about RK is the selection of products. The stores tend to be larger (ours is in an old Kmart) and have a wide selection of products for more of a one stop shopping experience. But having read plus and minus reviews here you have to keep in mind that this is a package store not a mom and pop business. Expertise and customer service vary. But if you know what you want they probably have it.

User's recommendation: recommend.

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ID
#1870115 Review #1870115 is a subjective opinion of poster.
Location
Maidsville, West Virginia

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Exide debit card ran out

I received a debit card less than year old from a rebate from exide battery and ran out.When I contacted rural king they directed me to the crooks myprepaid center who said I'm out of luck.Who gets the unclaimed money Rural King ,exide or myprepaidcenter ?That's my money and have been robbed of it.I think Rural King should make this right

User's recommendation: If has rebate be aware they have the worst rebate to person of all the stores i shop at.

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ID
#1867465 Review #1867465 is a subjective opinion of poster.
Location
Tiffin, Ohio
Service
Rural King Rebate
Pros
  • Usually cheapest price
Cons
  • Terrible rebate service
Loss
$8
Preferred solution
Let the company propose a solution

They have it all at a good price!!

Nothing happened.. I heard a rumor that there would be a Rural king store in NORTON, VA.. Could that be true??
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ID
#1780701 Review #1780701 is a subjective opinion of poster.
Location
Big Stone Gap, Virginia

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