Rural King Reviews

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New Reviewer

Bad tractor no help

first my grappler completly busted into after a month or so and my backhoe blue a hydrolic bolt out of the control box their mechanic said it was striped by the manufacturer but rual king said it wasn't under warranty it has 130hrs on tractor lot less on backhoe my recender unit never works the muffler thing

User's recommendation: dont buy a rual king tractor or attachments.

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ID
#1942671 Review #1942671 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Loss
$2000
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Horrible buying experience, never shop here again

I ordered a gun online, charged my credit card, month later they got the FFL to ship item, waited another 3 weeks, now they had my money for almost 2 months, I sent an email to customer service, just asking after almost 2 months when they were going to ship, two days later I got an email they cancelled my order, boom! What a horrible experience, they customer service doesn't give a crap!! Buy from gunbroker great experience and they actually care!

User's recommendation: DO NOT BUY THEY ARE HORRIBLE, WASTE OF TIME AND MONEY.

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ID
#1927514 Review #1927514 is a subjective opinion of poster.
Pros
  • Website
Cons
  • Horrible customer service
Loss
$621
Preferred solution
Apology
New Reviewer

Not able to get my rebate

purchased 2.5 gallon jug of rottella diesel oil went to rebates filled out the frst step pushed next and it goes to a blank page tried several times---not fair

User's recommendation: beware.

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ID
#1915372 Review #1915372 is a subjective opinion of poster.
Location
Shelbyville, Kentucky
Loss
$10
Preferred solution
Price reduction
New Reviewer

Complaint on service

Rural King of Pikeville Kentucky has allowed 2 employees testing positive for Coronavirus to continue working.

User's recommendation: Absolutely do not *** go in that store!

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ID
#1905920 Review #1905920 is a subjective opinion of poster.
Location
Coal Run Village, Kentucky
Preferred solution
Q

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Verified Reviewer
New Reviewer

Complaint on service

I was at the Columbus Indiana store today and a employee was pushing in carts and nobody cleaned them there was no hand sanitizer out and I ask 2 employees for help and was told they didn't have time to help me the store was dirty and I will NOT go back to that store again i will take my business to tractor supply
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ID
#1905693 Review #1905693 is a subjective opinion of poster.
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Money not refunded to my account

No one answered ans I lost my money
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ID
#1892400 Review #1892400 is a subjective opinion of poster.
Location
Butler, Pennsylvania
New Reviewer

Not receiving my order, and impossible to get any results and answers from their complaint department

I was shorted most of order because the tornado in Jonesboro Ar destroyed the shipping tags and it eas shipped back their office in Champaign ILL. I must have sent ten emails and waited on the phone for hours and when I got close to getting a rep , I was hung up on. It is the worst shipping department in the world they are to incompetent to spell their names. So if you want to buy something ,do yourself a favor and dont buy from Rural King. They suck

User's recommendation: Don’t buy from them.

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ID
#1877043 Review #1877043 is a subjective opinion of poster.
Cons
  • Shipping
  • Corporate customer service
Loss
$200
Preferred solution
Deliver product or service ordered
New Reviewer

Manager embarrassed me lied and said that rural king doesn’t do returns ripped off the tags on the jeans I was trying to exchange and verbally and emotionally assaulted me in the Farmington Mo store!!

Lady manager in Farmington Missouri store is just about the RUDEST PERSON I’ve ever had to deal with I buy my boots wolverines and my jeans Ariat M4 white stitching well I got to talking and grab a pair of M5 Ariat I took them back over to exchange and she embarrassed me in front of a dozen people and said we don’t do returns and walked out but also she told the assistant night manager not to exchange them either she has done this stupid crap to me at least 3 other times and I’ve had it I’m very pissed and I will be going to see a attorney as soon as everything gets back to normal or rural king can fire her and compensate me a apology and fee jeans and boots for 5-10 years and I might not hire attorney

User's recommendation: Let someone know if she embarrassed or degrade you like she did me. She needs fired for her actions.

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ID
#1860989 Review #1860989 is a subjective opinion of poster.
Location
Edgar Springs, Missouri

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New Reviewer

Very rude people at the new Phila store

They treated me very rude because I didnt need a cart and if they would of explained to me why I should have taken a cart I would have with no problem instead the lady yelled at me , said if I didnt take the cart then I would have to leave the store , she was really rude , yelling at me for no reason
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ID
#1860477 Review #1860477 is a subjective opinion of poster.
Location
New Philadelphia, Ohio
Service
Rural King Customer Care
Cons
  • Very rude
New Reviewer

Working here is a joke

Employees make no more than $10 and thats only management. Most only get $8.50-$9 an hour doing hard labor with limited staff. We are treated like crap and the policies are ludicrous. If youre sick and bring in a note from a dr., you still get pointed. As someone with a compromised immune system, this is ridiculous. If you get up to 8/10 points, youre fired. There isnt any forgiveness when it comes to it. I was given 2 points for using PTO that I EARNED. Rural King is a greedy, nasty, company. They lure you in with a star bonus if you meet the sales quote for the month, which is difficult to reach 1/2 the year. Also, during this pandemic, were considered essential, there was no extra pay offered. The stores that met their sales quotes got their star bonus ($100 for full time & $50 for part time) doubled. Most stores havent been reaching their goals due to it being slow season, so it was all a scam. Im just disappointed and hoped for better when I was hired onto the team.
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ID
#1849044 Review #1849044 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Disappointment

called Greenville ohio royal king today because of lock down and caring for grandchildren and lots of animals didn't want to walk around a store asked them on phone if they would collect my shopping list and I could pay for it on the phone and pick up at the front door of store they said it wasn't going to happened because they don't do that I don't believe im asking for much just trying to be safe and still spend my money at your store I ended up spending over 200 dollars some where else thanks for not doing your part

User's recommendation: spend your monet locally but only at a store that trys to help you during this lockdown.

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ID
#1845681 Review #1845681 is a subjective opinion of poster.
Preferred solution
help the shopper more
New Reviewer

Your decision to disobey order

My nursery is shut down to the public but I just received and email about Rural Kings nursery now open! What? This is in direct disobeying of the governor's order.

User's recommendation: Stay away.

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ID
#1841541 Review #1841541 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Apology
New Reviewer

Rude employee

On 3/15/20 around 9:00 my husband and I went to store # 96 located in Morganton no like we do every Sunday morning. We have purchased multiple guns from this store and on this Am we attempted to purchase another. Instead we were treated very poorly by a gentleman who was rude, wouldnt stop what he was doing and acted bothered we needed service. Needless to say we went up front to purchase what we had in cart and walked away from this employee because of his attitude. My husband went outside while I completed purchase. I spoke to the cashier and told her how upset and offended we were. Upon leaving in our vehicle my husband called inside the store and asked to speak to the manager. A gentleman named Scott got on the line,only to hang up on us. We called back and he was rude and hung up again. This gentleman sounded like the guy we dealt with at the gun case. Ultimately we could not get through on any number we found for rural king customer service on line but we did reach out to more than a dozen friends who agree for at least a year the store in Morganton nc will not get our business.

User's recommendation: Do not shop rural king in Morganton nc the employees and manager are rude.

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ID
#1824671 Review #1824671 is a subjective opinion of poster.
Location
Morganton, North Carolina
Pros
  • Have always enjoyed rural king store shopping
  • Product selection
Cons
  • How they handle complaints
  • Customer service - very rude
  • Rude employees lack customer curtesy
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Buy your clothing products somewhere else

My kids purchased a black and brown belt combo at RK for me for Christmas. This is the only store I have ever seen these belts and this brand. Within a couple weeks they where falling apart. The store in Bluefield wv told me without the original packaging they couldnt replace them as they could not prove since i didnt have a receipt that they were in fact there product. The belts hanging within feet of the return desk were obviously the same thing. Just go to Walmart or Amazon... its easier and the plastic stuff they sale will likely last longer.
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ID
#1794945 Review #1794945 is a subjective opinion of poster.
Location
District 3, West Virginia
Pros
  • Farm store products
Cons
  • Poor quality
Loss
$25
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Don’t buy there

I am told sorry about that. They will not do anything for me not fair when sold out of something before I get the flyer. I think it is not fair to a loyal customer. Just cause I live in Shelbyville.
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ID
#1774068 Review #1774068 is a subjective opinion of poster.
Location
Bigfork, Minnesota