Rural King
Reviews and Complaints
They don't back up their product
- Lots of options
- Dirty store and poor customer service
Preferred solution: Provide a cooler that does not leak
Gun shopping 101
- Low price
Preferred solution: Deliver product or service ordered
NEVER AGAIN:
- Product selection
- Customer service - very rude
- How they handle complaints
- Online order
Preferred solution: Deliver product or service ordered
Sent Wrong Gun, Now Wants Restocking Fee
I ordered a Sig p365, which due to store policy, I was not allowed to touch when it came in. They literally walk you to the front door, then hand you your gun outside.
I get home, and upon opening the case, find that they sent me the wrong model (ordered one with external safety, was given one without). I am trying to return the gun, and they want a 20% restocking fee. How can I be charged that, when I wasn't allowed to inspect the gun before having to take possession of it? What a horrible store policy.
I suggest you stay completely away from purchasing guns from RKGuns (the gun department of Rural King). The manager of the gun dept. at my local Rural King is even trying to convince them it wasn't my fault due to store policy, and it's still being argued over because they don't want to give me a full refund. So far, they have offered to make up the 20% with a store credit (they don't have the right model in stock).
How am I supposed to purchase the gun somewhere with a store credit from Rural King? Just do yourself a favor and avoid purchasing firearms from Rural King.
Did not receive exile battery rebate
- Low price
- Rural king has great prices if in stock
- Staff poor
Employee complaint
Extremely rude
Purchase a firearm
Do not order online
Absolutely the worst online purchase experience of any company I have ever encountered and you would think I'd have learned from last year at this time!!
Terrible
- Customer service
Rk guns dont do it!!!
Deer Hoist Order 11-26-18
Bad Buisness
- How management treat customers
Preferred solution: Let the company propose a solution
Poor communication ,item"in stock" item not shipped
RK online purchase of item listed as in stock,placed order no communication status of item, contacted cust service chat unhelpful waste of time 0 zero help placed order 11/11/18 todays date 11/18/18 RK site still lists item in stock ready to ship? go to lookup order status still not shipped??????
I'm not purchasing a binelli custom made hand tooled firearm, my order is for 10 pcs of black 6" stove pipe,this is not an item that should take a week to shipout of warehouse, considering your site of the store I selected states in stock item, what is up with that.
price doesnt help if you dont have the item to use. use caution with RK online site purchases
- Deception rk online web site products not in stock ready to ship
Preferred solution: Let the company propose a solution
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Take it to the store. The CSM can get it taken care of to do an exchange or refund.
If they aren't familiar get a manager. Make sure you take your paperwork.