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Rural King - Private information stolen

2.1
Details
During a return of ill-fitting, mis-sized work jeans , despite presenting the receipt and credit card from the day before purchase and the items still in same condition as when purchased with all tags in place and none worn, the customer service rep asked for my driver's license telling me it was only to confirm proof of identity, but then scanned the entire information of my driver's license into their computer system via the bar code. A total theft of otherwise secure personal information. Just prior to her scanning the license I protested and asked for my license back and not to scan it. She did anyway, ignoring me. Do not trust shopping at Rural King.
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ID
#1377964 Review #1377964 is a subjective opinion of poster.
Location
Blacksburg, Virginia
Service
Rural King Customer Care
Cons
  • Having my drivers license bar code scanned
Reason of review
theft of personal information
Preferred solution
prove to me my personal information from my driver's license is completely deleted from any Rural King connected data base and stop doing this.

Rural King - Not real sure

1.6
Details
I have been told there is possibility of a friend of mine picture being posted up in your store.. i would like to know ,and what does it consists of if anything is posted about her in your store.
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ID
#1348121 Review #1348121 is a subjective opinion of poster.

Rural King - The Worse Customer Service Ever

2.3
Details
Contacted Rural King in July to set up an account for my gunshop and forwarded them our FFL and Resale Tax #. They sent email that said everything was setup and ready. Included their phone #, and my tax ID#, and said ready to take orders. Called Sat, Aug 10th to place order. Gave salesman the number I was given, said he looked and was not in system, then hung up on me. Called back and got different person who said she found me, took order and then said her system wouldn't allow to take credit card. Took my number and said they would call back when they got it fixed. Never called. 26 minutes on hold for nothing. Called Monday, Aug 13. This sales person said there was nothing in computer about my account. So, he set one up , took order, and credit card info. Got email confirmation of order that day. I called Monday, August 20 to get update on order since I have not heard anything. This guy tells me it will be the middle of Sept before I get order. 10 days processing, then ordering from the company, more time to process and ship. I asked why wasn't I told this when I ordered. He stated it was in my email confirmation. When I looked at confirmation after hanging up, of course there was nothing about this. I have to believe I was lied to. At this point, I don't really care if they ship it or not. To much hassle for a commodity item. Plus the last guy, refers to his customer as Bub, when he can plainly see your name on the computer screen. Will never attempt to order from them again.
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ID
#1334650 Review #1334650 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Undecided
Cons
  • Customer service is non existent
  • Total experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rural King - Fired for what they say signing off the bathroom sheet when

2.1
Details
My responsibility was a loader we do everthing i have been called on the radio to pick up trash the manger walked rate by it and the trash can was 3 step away the bathroom get clean then 5 min later trashed ive clean *** off the walls there is *** stains on the toilet that ive scubed for 20 min and will not come off mangers are a joke if you wont kiss there behinds and tell them exaclty what you think i hold no animosity towards the company just the current management team at zephyrhills rual king very unprofessional management is sleeping with each other as well no wonder the turn over rate is so high expectations vs reality an people don't relize there always understaffed they try and squeeze every bit out of one and get upset when task are not completed because loaders get bathrooms karts assisting customers which loved the cashier and anything managers said however they want all of this done with only one person and when the store is busy and get ticked very wonder company and great place to shop just not to work fix managsment also stop being so cheap way below average wages have certain people loader should have 2 running at all times not one the expectations vs the reality is just that
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ID
#1320889 Review #1320889 is a subjective opinion of poster.
Location
Zephyrhills, Florida
Reason of review
Return, Exchange or Cancellation Policy

Rural King - Online purchase...missing hardware

2.4
Details
Purchased wheelbarrow online...it arrived with no hardware or axle .. Customer Service NO HELP WHATSOEVER ! HAD PURCHASE HARDWARE AND MATERIALS FOR A AXLE AT LOWES...COST $29.97 EXTRA JUST ASSEMBLE Ronald P. Mangeot KNR SERVICES,LLC 502-529-9156
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ID
#1286862 Review #1286862 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Lazy unhelpful employees

1.5
Details
Front royal virginia store Always at least a half a dozen employees hanging Out in the parking Lot , mean while the registers are backed up and theres no customer assistance available. Rarely anyone outside to assist in the garden center
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ID
#1276802 Review #1276802 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Paycheck isnt right at all

2.4
Details
Know one answerd tho i called 8 times, i worked 22 hours in 2 weeks that i have not been paid for $8 an hour multiply those and you get $176 before taxes I was told my paycheck will only be $12 and some odd sense.... Not right at all!
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ID
#1272574 Review #1272574 is a subjective opinion of poster.
Location
Martinsville, Indiana
Reason of review
Work Experience or Job Application

Rural King - $1299.00 mower

1.9
Details
(New Castle indana)Mowed with it a total of two and1/2 times.first time worked great went to start second time battery was dead had to jump it.when I backed out of the shed the reverse made a loud noise,got halfway through the mowing mower it started making noise again from rear of mower.last time I mowed with it got halfway through the mowing went to turn steering wheel just spun freely (no steering)took it back two and a half week old mower.told them I wanted my money back,they said they have to have their mechanic check it out b4 issuing a refund said they call next day,5 days later no return phone call..I went back to store true to get a manager with no success,lady at service desk took number again said manager would call next day asap,3 days later no call.i went back to the store got a manager this time he took receipt and said he be back in a minute. 20min later he returns tells me they ordered a part,I told him I came for a refund which they promised not a repair,he told me they don't give refunds on gas items.ask me if I had the mower with the nose in the motor.i told him no and explained for I know at least 4th time the problem.i told him if it broke down that many time in such a short amount of time I can only imagine what the condition would be by the end of the year. Told him that if they did not refund my money I was going to file a small claims case against them he did not seem concerned in the least bit did not even ask my name id bet they dont have my name or number still.they have my mower now and I don't even think they know who I am still very bad service the more should at the very least be replaced it obviously is a defective product worst manager customer service I have ever encountered.its a real joke.
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ID
#1266061 Review #1266061 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rural King - Lack of customer service

1.8
Details
My husband spend a lot of money in the Muncie Indiana store and we have had the worse customer service ever most of the time it ends up dealing with a manager and she is twice as bad. These people act like they hate job they should be thankful they have a job!!!!!
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ID
#1259770 Review #1259770 is a subjective opinion of poster.
Location
Muncie, Indiana
Service
Rural King Manager
Reason of review
Poor customer service

Rural King - Non payment of our bunnies

1.9
Details
Major complaint on Clarksville to store Manager of store am a bunny farmer and have Never been paid after 4 batched of our bunnies. Want the CEO NOW I have never been paid and you certainly have gotten your money for the bunnirs
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ID
#1246090 Review #1246090 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Reason of review
Problems with payment

Rural King - Missing bait from mouse trap.

1.8
Details
Purchased a bait mouse trap. First one no key cannot open without key. Second one no bait. Packaging said nothing about buying bait separate...no one at service desk said "this does not come with bait".
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ID
#1202221 Review #1202221 is a subjective opinion of poster.
Location
Sweetwater, Tennessee
Reason of review
Damaged or defective

Rural King - Very poor customer service

1.9
Details
Almost a year ago, bought a very expensive tool chest cart (over $500.00). After it was loaded on my trailer, by a store employee, i discovered the bottom drawer was damaged. Manager notified, pictures taken, i was offered $50 gift certificate which i declined. I wanted the bottom drawer replaced. I have called manager numerous times, been to the store numerous times , and even called the company myself. STILL, not replaced. This is beyond rediculous!!! This needs to be replaced. I spend alot of $ at Rural King and i'm in disbelief that the owner allows this.
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ID
#1200939 Review #1200939 is a subjective opinion of poster.
Service
Rural King Tool Chest Part Replacement
Reason of review
Order processing issue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
I needed an herbicide for a time sensitive use. I ordered online, no problem. I received the email confirmation. I checked their estimated delivery times (only business days apply) and I waited like a good patient customer..... that time lapsed. I emailed them for...
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ID
#1185929 Review #1185929 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Easy website to navigate
Cons
  • Being misinformed
  • Lying ads
  • Customer service stinks
Reason of review
Poor customer service
1.5
Details
while shopping at the new philadelphia oh #68 store around 1/16/18 i overheard another customer complaining to management about the condition of the parking lot which was in fact in horrible condition it was snow covered with about 8 inches of snow and was hard to push...
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ID
#1175541 Review #1175541 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Some customers are good
Cons
  • Customer service
  • How management treat customers
  • How they handle complaints
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rural King - Rediculious!

1.6
Details
I placed an order for my dogs shots. Never got a tracking order. I have been calling for a week now to find out why and the hold times they claim is going to be 10 min or what ever they say and it turns out to be longer and the times do go up.
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ID
#1167037 Review #1167037 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue