Jess B Ynb
map-marker Clearfield, Pennsylvania

They don't back up their product

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Purchased a cooler from RC on my way back from vacation 3 1/2 hours from my home. First time I used it it leaked at both drain plugs. Contacted the company and they said that I would have to deal with it at the store. I explained that it wasn't local and their response was, you have 30 days to return faulty product. So now I'm stuck with a cooler that leaks! Should have went to Tractor Supply, they offer almost identical cooler, and their returns can happen at any location! In addition every time we stop the bathrooms are discussing. This time I had even wondered if they bothered to clean since the last time we were there 6 months ago.
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Loss:
$165
Pros:
  • Lots of options
Cons:
  • Dirty store and poor customer service
Reason of review:
Bad quality

Preferred solution: Provide a cooler that does not leak

Patrick J Aaf
map-marker Radcliff, Kentucky

Gun shopping 101

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Short version: Went to purchase a gun , did the form , Delayed 30 days, waited , and still no answer, so salesperson suggested refund , regrettably I did just that but since my layaway slip was faded they looked it up by my name. She handed me cash and I left. Cannot figure out why since I carry a badge . I also cannot figure out why? I didn't have to sign for the refund , and I didn't receive a refund slip with the product on it and the serial number since my name is on that ticket. Radcliff store. Patrick J Shea, The sales clerk said it was Illinois law. I thought it was federal but what do I know. Please explain your system .
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Pros:
  • Low price
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Lawrence S Rdw

NEVER AGAIN:

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Rural King - NEVER AGAIN:
Rural King - NEVER AGAIN: - Image 2
I purchased two shop lights and one was defective. I contacted Rural Kings return department about the bad light the same day I got it. It has been 2 weeks and I have not received a return authorization. If I call all I get is a run around. Their website says easy returns but this is not the case. They have the worst return department I have ever seen. Never had a problem with AMAZON or Walmart. Rural King does not care about their customers and is basically a RIPOFF. I will never shop there again. A crap corporation that rips off average consumers.
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Loss:
$35
Pros:
  • Product selection
Cons:
  • Customer service - very rude
  • How they handle complaints
  • Online order
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

1 comment
Guest

Take it to the store. The CSM can get it taken care of to do an exchange or refund.

If they aren't familiar get a manager. Make sure you take your paperwork.

Anonymous
map-marker Morristown, Tennessee

Sent Wrong Gun, Now Wants Restocking Fee

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I ordered a Sig p365, which due to store policy, I was not allowed to touch when it came in. They literally walk you to the front door, then hand you your gun outside.

I get home, and upon opening the case, find that they sent me the wrong model (ordered one with external safety, was given one without). I am trying to return the gun, and they want a 20% restocking fee. How can I be charged that, when I wasn't allowed to inspect the gun before having to take possession of it? What a horrible store policy.

I suggest you stay completely away from purchasing guns from RKGuns (the gun department of Rural King). The manager of the gun dept. at my local Rural King is even trying to convince them it wasn't my fault due to store policy, and it's still being argued over because they don't want to give me a full refund. So far, they have offered to make up the 20% with a store credit (they don't have the right model in stock).

How am I supposed to purchase the gun somewhere with a store credit from Rural King? Just do yourself a favor and avoid purchasing firearms from Rural King.

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Bill C Dyk
map-marker Perry, Indiana

Did not receive exile battery rebate

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7 dollar 50 cent rebate on expose lawnmower not received
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Pros:
  • Low price
  • Rural king has great prices if in stock
Cons:
  • Staff poor
Anonymous
map-marker Saint Francois, Missouri

Employee complaint

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I was in the rural king store in farmington mo. There was a employee named stephanie sitting on a box reading a book in the chicken aisle. Also another employee named Dakota was standing there talking to her. I mention the chickens didn't have any water and one was dead. She said ok i will take care of it. Then she continues to talk with the employee. She needs to be fired. How can management pay someone that is not doing anything? Management not taking care of the problem.
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Soni Scm

Extremely rude

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I called customer service explaining to them that i am looking for a product (sku4070****) and have been unaboe to find any locally. The very rude lady i spoke with told me that i could get 5 bags from a store that is 3 hours round trip away or 100 bags from a store that is about 7 hours round trip away. I asked her if there was a store to store transfer and she stated no. I asked if there was anyone i could speak with about that and she stated there was noone to talk to about changing a store policy.i shop at rural king about 2 times a week, spending close to 100 dollars each time and her stating that customer service was the corporate office and not letting me speak to a supervisor was very unprofessional. The wood pellets i am looking for is the only way we heat our home and another customer bought the last 2 pallets that have been shipped to our store. It is 8 degrees outside and i have no heat in my home. If i am unable to get these pellets i will have no heat in my home for the next 7 days that it is to be around -3 degrees outside all week.
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Reason of review:
Poor customer service
Jim s Jnn
map-marker Leesburg, Florida

Purchase a firearm

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Went to pick up a layaway firearm was blocked from their system due to someone else having the same name.called corp office spike with mrs Adams who was terribly rude and told me in so mamy words dodnt care if i shopped there.needless to say they have lost a very good customer. And word of mouth is the worst.ill make sure to let everyone i come in contact with how rual king treats its customers!!!! So very disappointed. The smiths
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Reason of review:
Order processing issue
Anonymous

Do not order online

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Ordered grill in Nov for Xmas gift, still havent received as of Feb. No response from them. Had to call to cancel today since they have my payment info. Rep. was pleasant but no apology or explanation.
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Reason of review:
Order processing issue
John M Qzl
map-marker Muncie, Indiana

Absolutely the worst online purchase experience of any company I have ever encountered and you would think I'd have learned from last year at this time!!

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Do you have 35 - 60 minutes to hold on the phone for a $10 purchase? Rural King bets not and their profit margins just increased! Ever checked status of your order and it shows complete; only to complain and then find your item is out of stock! How about you pay with a gift card and the robo reply says they will refund my PayPal account. Have you ever noticed shopping online with this company that size is not an option. The item might be listed 10 different times and I'm sure each listing is a different size, but how are we to differentiate? I have been burned 2 years in a row and have learned my lesson! Would someone please tell my fiancé to stop buying me RK gift cards? Seriously, this company has horrible online shopping! Since I believe there is no validity in anonymity, I'm John Martin from Fort Wayne, IN. You're frustration is not worth the savings when dealing with Rural King!!!
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Reason of review:
Order processing issue
Toua Pow
map-marker Tampa, Florida

Terrible

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I was unable to get anyone to answer the phone i tried 4 times with NO success. TERRIBLE customer service. You should be ashamed
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Cons:
  • Customer service
Reason of review:
Poor customer service
Christopher L Fgn
map-marker Waverly, Ohio

Rk guns dont do it!!!

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First 2/ 5 days. To do order.Then 7/10 days .Then 2 weeks or longer i got fed up with run around.When canceld my order they were nasty.and todate no refund.
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Reason of review:
Order processing issue
Anonymous
map-marker Buffalo, Texas

Deer Hoist Order 11-26-18

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Oder placed and was told 1-2 day shipping. Spoke to a lady yesterday and she told me that the item is being shipped and she would email me back with tracking number! Was not truthful!! Today 12-3 was told my Ofer was canceled!!! Very bad company to do business with!!! Never again!
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Reason of review:
Order processing issue
mark s Bzd
map-marker Rome, Georgia

Bad Buisness

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Why did ya'll cancel my order?It says it was canceled per my request. I did not cancel my order. I really wanted this pair of boots and I thought i could do business with Rural King. I tried several times to talk with someone with no answers given for a reason it was canceled. I did not cancel my order.I used to want a Rural King in Georgia but with the way this was handled I hope you all never come to Ga.I will make sure everyone knows how rural King handled this. All over a Dang pair of boots that I waited over a week for them just to ship. Then to find out that my ordered had been canceled without my request.Amazon is King!
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Loss:
$75
Cons:
  • How management treat customers
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Daniel O Mlo
map-marker Norwich, New York

Poor communication ,item"in stock" item not shipped

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RK online purchase of item listed as in stock,placed order no communication status of item, contacted cust service chat unhelpful waste of time 0 zero help placed order 11/11/18 todays date 11/18/18 RK site still lists item in stock ready to ship? go to lookup order status still not shipped??????

I'm not purchasing a binelli custom made hand tooled firearm, my order is for 10 pcs of black 6" stove pipe,this is not an item that should take a week to shipout of warehouse, considering your site of the store I selected states in stock item, what is up with that.

price doesnt help if you dont have the item to use. use caution with RK online site purchases

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Loss:
$30
Cons:
  • Deception rk online web site products not in stock ready to ship
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution