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2.7
Details
Rural King - Dirty store
Rural King - Dirty store
Rural King - Dirty store
Rural King - Dirty store
Rural King - Dirty store
Rural King - Dirty store
went in to store# 77 in Greenville ohio store is always in a dirty dishambled state.. I took some pics nd sent them to RK facebook account at which time they sent the pics and the complaint to the store manger at which that the manager shared my identity with all the...
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3 comments
Anonymous
#1747084

Feel ya! had a situation with ViaSat internet was told id receive a call from corp. never happened they just don't care and its us little people that's maken them all" fat cats" there she blows!

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ID
#1239801 Review #1239801 is a subjective opinion of poster.
Location
Greenville, Ohio
Service
Rural King Sanitary Conditions
Cons
  • No professionalism no costomer care
Reason of review
Poor customer service
3.0
Details

Update by user Apr 21, 2018

We purchased a $300 lawn mower from Rural King in Winchester and decided that we didn't need it so we returned it to the Rural King in Shelbyville with the receipt we paid $300 cash and when we returned it they told us they have to mail us a check as they cannot return...

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ID
#1238276 Review #1238276 is a subjective opinion of poster.
Location
Shelbyville, Kentucky
Reason of review
Return, Exchange or Cancellation Policy

Rural King - Disappointed

3.0
Details
In the Gainesville location we drove from Keystone fl its our first time.We were excited to see great products but freaking prices on them!Everything i wanted had no price on the box or package or on the shelves,I asked other customers is it me of this stuff thrown everywhere not priced ?They were having the same problem.They garden section was perfect! The grass seed in the back,gutter hose not labeled,whole corn 50 lbs bags one side labeled otherside not.golf cart batteries not priced no sign no lables.everything i wanted not priced the grass seed was 250.00 we found someone separated with a different brand oneside labeled not side not i seen so much i was going to buy i just got pissed of the condition we left,i think they need new management someone with ocd condition the store needs to be cleaned up.it should look like the garden center!
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ID
#1237185 Review #1237185 is a subjective opinion of poster.
Location
Gainesville, Florida
Service
Rural King Customer Care
Reason of review
Pricing issue
2.8
Details
bought new battery 2 week dead as a hammer . Had to have one that night replaced it with another from other store. next time to rural king tried to return it in exchange for another battery I needed . sorry only can exchange it for the battery like I had bought I...
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2 comments
Anonymous
#1853166

there was a five dollar credit for six months left on my old car battery.... so I bought a new battery ....plus the five dollar credit from the old battery.....

....The new battery fail three months....Went back to Rural King for an exchange.... could not get an exchange ..because... They give me the warranty from the old battery purchase date .....because of that five dollars credit from the old battery....... warning.....

if your battery is over 60% ... do not use the credit for a new battery.....

it is not a credit ....they will extended warranty from the old battery purchase date... Spring Hill Florida...

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ID
#1216631 Review #1216631 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$60

Rural King - Check out at store is terrible, don't get any worse

2.8
Details
Last two times i been there, check out was terrible. 40 people in line to check out. I left a buggie full of farm items and walled out, im not going to wait 45- 60 min to check out. It dont get any worst then your store now. You have to improve or lose a lot of busineess.
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ID
#1212819 Review #1212819 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Product
Rural King Checkout Facility
Reason of review
Bad quality

Rural King - Poor Customer Service

3.3
Details
I have been trying for over 3 months to get my UTV that was purchased there less than a year ago worked on. Several things have happened to it in the few months I have had it. I have contacted our local store several times and am told to keep checking back because they don't have a service tech there to work on them. I was finally referred to a different Rural King location which is about 40 miles from where I live. Called them to make sure they can work on it and their manager stated that they are a small location and tried to refer me to a Hisun dealer who wants to charge for the repairs.....WHILE THE MACHINE IS UNDER WARRANTY!!!! I have contacted RK Corp office with no help. This company is worse than I expected.
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ID
#1201231 Review #1201231 is a subjective opinion of poster.
Location
Cross Lanes, West Virginia
Product
Hisun Motors Utility Vehicle
Cons
  • Service department
  • No urgency from manager
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Rural King - Charged me twice

2.9
Details
Just bought a new house and went to the store in person to look at living room furniture. I liked the price but wasn’t sure if I wanted to purchase yet so I was recommended by an employee to order online when/if I made a decision. Worst mistake ever!! I ordered online and had in-store pick up arranged. I picked up the furniture a few days later and I was charged appropriately... at the time. A few weeks go by and I check my credit card statement and find that they charged me AGAIN for this furniture (which isn’t cheap). I called customer service, was put on hold for 30 minutes and finally spoke to a woman who said I needed to call the actual store where the furniture was to have them cancel the order and give me a refund. I called the store and was told I needed to give them a hard copy of my receipt, bank statement and credit card statement!! Sounds a little fishy to me. However, desperate to get my money back I did as I was told. The lady who worked with me at the store was quite nice and helpful, having no issue giving me a refund. However, she called the customer service line again to make sure my order was cancelled and they said both orders were picked up!! I didn’t even know there was another order nor did I ever pick up another set of furniture... so dumb. The lady went ahead and gave me a refund even though she probably “wasn’t supposed to.” Clearly this place is disorganized and don’t look at their inventory to see I CLEARLY never picked up this furniture. I will never be ordering online again not sure I’ll buy anything from them in general. Very frustrated and disappointed.
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ID
#1188464 Review #1188464 is a subjective opinion of poster.
Service
Rural King Pick Up Service
Reason of review
Problems with payment
3.0
Details
We started feeding Good Friends crunchy bites brand dog food made exclusively for R/K by Cargill about a year ago. The stuff is 18% protein, 6% fat branded as a maintenance feed. Thought it would be ok for our 12 Y/O lab and 6 Y/O aussis mix as they are active but also...
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7 comments
Anonymous
#1814864

I started feeding Good Friends dog food, I noticed our dogs loosing weight, and also pooping more than usual. Some of the dogs who aren't picky eaters are reluctant to eat it.

I even mixed caned dog food in their dog food. Going to finish the rest of dog food, and go back to what I use to use.

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ID
#1186190 Review #1186190 is a subjective opinion of poster.
Product
Rural King Crunchy Bites Dog Food
Pros
  • Have always enjoyed rural king store shopping
Cons
  • Way the dog food issue was handled
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution

Rural King - *** experience

2.9
Details
went into rural king in Columbus Indiana yesterday to buy feed, there was a family in the feed area with their dog,the dog hiked his leg on more than 1 stack of feed in that isle,the family continued walking,I complained to an employee and his reply was the customers have been told to clean up any mess their pet makes, I have seen dog crap in the floor when walking through the store before also, I'm sorry to say this but I would rather drive a little farther to get feed than pick up bags of feed with urine on them and have to watch where I step,I'm in a public store, not in a barn lot,
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ID
#1167505 Review #1167505 is a subjective opinion of poster.

Rural King - There's a guy named Mike that works in customer service I se

3.1
Details
This man Mike totally flirts with his customers a lot to the point where they get aggravated he asked names where they work where they're from he holds up lines just to get these girls to talk to him even when women are with their men you can see their men getting pissed off I think he's a really disrespectful selfish *** he might know how to talk to people but I think he needs to check on what he's talking 2 I even see him outside on breaks with chicks
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ID
#1161897 Review #1161897 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
3.0
Details
I ordered an item for my grandson's on 12/04/17. On 12/08/17 I called the 800 number and actually got in touch with a person to inquiry about my order (the money was removed from my account on the 4th). She said the item was in stock but she wanted to verify. She sent...
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2 comments
Anonymous
#1413439

Follow up to my review from 12/23/17. I did receive a refund which was good.

I received an "standard" email from Rural King asking me to review my transaction.

I wrote a condensed version of what I originally wrote and received an email back stating

that I did not comply with their criteria! I just listed the facts and they won't post it.

Never again, Rural King!

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ID
#1154627 Review #1154627 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue
3.4
Details
I placed a order on 12/4/17 it is a christmas present for my daughter and after 5 phone calls to the company and everytime waiting atleast 40 mins to talk to someone they all say the same well we will call the warehouse if its still processing call us back. Everytime...
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ID
#1152334 Review #1152334 is a subjective opinion of poster.
Service
Rural King Shipping Service
Reason of review
Order processing issue

Rural King - Poor customer service

2.7
Details
I order a gun and just received a email confirming that I bought it. No info on shipment or when I could expected or nothing. I called the number on the email and as soon as I chose the option to check on a order the call gets dropped. I also called the store and they told me I had to deal with the online page or to write an email because they couldn't help me in store. Awful service and I still waiting on info on my purchase.
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ID
#1151617 Review #1151617 is a subjective opinion of poster.
Location
Wentzville, Missouri
Service
Rural King Customer Care
Reason of review
Order processing issue

Rural King - Weeks to ship, shipped after canceling!

2.6
Details
After waiting five weeks for my shooting bench to ship I emailed a query about when? They answered they didn’t have in stock at warehouse and had to ship from one of stores! After three more weeks I told them one more week or cancel order. After another week I canceled order. They answered neither of these emails then shipped another week after I canceled. Box came today. Looked like it came through Vietnam war and Desert Storm! Amazingly bench was okay. I feel like reversing the charge on them but i’ll Keep the bench. Rest assured I will never deal with this inept outfit again. No shipping dept., no customer service, no thank you!!!
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ID
#1144851 Review #1144851 is a subjective opinion of poster.
Service
Rural King Shipping Service
Cons
  • Shipping time and customer service
Reason of review
Poor customer service
3.3
Details
Went into Crystal River RK at 6:20pm on Saturday, Nov. 18, 2017, to do our weekly shopping. It's not unusual to not find a cart. You can stroll thru the store and find one; but Saturday we could not. So I went to the front desk and was told that they had only one and...
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ID
#1134520 Review #1134520 is a subjective opinion of poster.
Location
Crystal River, Florida
Service
Rural King Manager
Pros
  • Service in spring hill store
Cons
  • Customer service is non existent
  • Not one employee could tell me an answer
  • Untrained check out
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Let the company propose a solution