Product: Rural King Customer Care Clear all filters (105 of 105 reviews match)
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2.0
Details
During a return of ill-fitting, mis-sized work jeans , despite presenting the receipt and credit card from the day before purchase and the items still in same condition as when purchased with all tags in place and none worn, the customer service rep asked for my driver's license telling me it was only to confirm proof of identity, but then scanned the entire information of my driver's license into their computer system via the bar code. A total theft of otherwise secure personal information. Just prior to her scanning the license I protested and asked for my license back and not to scan it. She did anyway, ignoring me. Do not trust shopping at Rural King...
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Review
#1377964 Review #1377964 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Having my drivers license bar code scanned
Reason of review
theft of personal information
Preferred solution
prove to me my personal information from my driver's license is completely deleted from any Rural King connected data base and stop doing this.

Rural King in Harrisburg, Illinois - Great products, horrible service.

3.9
Details
Product quality and selection are fantastic, but every employee I've ever dealt with at the Harrisburg, IL location has been incredibly rude and unhelpful. Phone service is even worse, with half hour holds, and four or five employees asking what you need but none actually doing anything helpful at all.
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#1368309 Review #1368309 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service
2.3
Details
Contacted Rural King in July to set up an account for my gunshop and forwarded them our FFL and Resale Tax #. They sent email that said everything was setup and ready. Included their phone #, and my tax ID#, and said ready to take orders. Called Sat, Aug 10th to place...
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#1334650 Review #1334650 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Undecided
Cons
  • Customer service is non existent
  • Total experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rural King in Winchester, Kentucky - Nothing wrong with animal policy.

5.0
Details
Just because one person has a problem with one dog does not mean they should drop this policy, my canine enjoys coming to RK and exploring and enjoys the attention from, kids, fellow shoppers and associates. Besides that if he is not coming back dont worry about him. You are doing a good job! Like
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#1333813 Review #1333813 is a subjective opinion of poster.
Service
Rural King Customer Care
1.3
Details
We ordered a stock tank, after several weeks we called and asked about it...AGAIN!...after quite some time waiting on the phone we were informed it was there. Now keep in mind that we live 15 miles from there and had waited a L O N G time for this to arrive from...
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#1279689 Review #1279689 is a subjective opinion of poster.
Service
Rural King Customer Care
Cons
  • Website nonfunctional
Reason of review
Poor website
Loss
$150
Preferred solution
Let the company propose a solution
3.8
Details
It's been well over a month and I requested for a specific model of gloves. When I was in the location the people were little to no help after they saw that the spot was empty but they were still showing some in stock. They were not able to find any more. I was told...
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#1277427 Review #1277427 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue

Rural King - Lazy unhelpful employees

1.5
Details
Front royal virginia store Always at least a half a dozen employees hanging Out in the parking Lot , mean while the registers are backed up and theres no customer assistance available. Rarely anyone outside to assist in the garden center
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#1276802 Review #1276802 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - About a refund i am due

2.9
Details
I was told yesterday, June 1, 2018 that customer service was working on my refund. STILL NO REFUND or email about it. I asked, Rob, at the Mattoon store if i was going to get some sort of receipt to show im due a refund. He told me NO because customer service was working on it right then. This is BAD business practice!!! Watch your front area cameras and you will see that i left with NO JEANS last night. Tina Francisco 941-536-5891 2531 IL Rte 16 E Pana Il 62557
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#1270455 Review #1270455 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.9
Details
(New Castle indana)Mowed with it a total of two and1/2 times.first time worked great went to start second time battery was dead had to jump it.when I backed out of the shed the reverse made a loud noise,got halfway through the mowing mower it started making noise again...
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#1266061 Review #1266061 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy
We went in the store a week ago today after a lead to our stolen dog came back to a customer at this store. Mary, the mgr on duty was rude and declined to help us by looking into store security camera. Called the store mgr on Monday who said the cameras were fake and...
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Review
#1254641 Review #1254641 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service