Rural King - Terrible customer service

1.0
Details
Employees could care less about helping you. The customer service at this place is the worst ever. I only go here when I have no other choice.
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ID
#1254597 Review #1254597 is a subjective opinion of poster.
Location
Plano, Illinois
Service
Rural King Customer Care
Reason of review
Poor customer service
The store in Morganton North Carolina is in bad shape all your plants outside in the parking lot or dried up and have dead the stuff on the shelves are disarranged half of the products have no prices on them you have to walk all the way up front to ask somebody nobody...
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ID
#1250210 Review #1250210 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Hardin County Kentucky

1.0
Details
Literally the worst customer service I have ever experienced. Everyone hates their job and it shows. I recommend going to Academy!
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ID
#1247344 Review #1247344 is a subjective opinion of poster.
Location
Elizabethtown, Kentucky
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Pleased customer

I shop at several of the Rural King locations and I enjoy shopping there. The employees are always pleasant and helpful . They have a large selection and I am so glad hey allow pets in their stores. I recommend this company to just about everyone I know
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ID
#1242636 Review #1242636 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Good customer service

Rural King - Disappointed

3.0
Details
In the Gainesville location we drove from Keystone fl its our first time.We were excited to see great products but freaking prices on them!Everything i wanted had no price on the box or package or on the shelves,I asked other customers is it me of this stuff thrown everywhere not priced ?They were having the same problem.They garden section was perfect! The grass seed in the back,gutter hose not labeled,whole corn 50 lbs bags one side labeled otherside not.golf cart batteries not priced no sign no lables.everything i wanted not priced the grass seed was 250.00 we found someone separated with a different brand oneside labeled not side not i seen so much i was going to buy i just got pissed of the condition we left,i think they need new management someone with ocd condition the store needs to be cleaned up.it should look like the garden center!
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ID
#1237185 Review #1237185 is a subjective opinion of poster.
Location
Gainesville, Florida
Service
Rural King Customer Care
Reason of review
Pricing issue

Rural King - Horrible

I have been waiting two weeks for a rabbit cage!! This is crazy the rabbit will be to big for the cage about time I get it! I’m so upset and will never shop here again. The customer service rep was no help at all she couldn’t even tell me where my package was. I will not recommend this company to no one
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ID
#1226670 Review #1226670 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Problem with delivery

My rural king is very friendly and knowledgeable

4.6
Details
You ask any random question, they have the answers. You want to make a purchase, and it is out of stock, leave your number and they will contact you when it is available. Very family orientated, polite and straight forward. I have made quite a few acquainted, and or even friends throughout my visits. Leesburg Fl. Rural King, is always a great experience!
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ID
#1216921 Review #1216921 is a subjective opinion of poster.
Location
Leesburg, Florida
Service
Rural King Customer Care
Reason of review
Good customer service

Rural King - Never, ever shopping there again

After not returning our money for a generator that we had not taken possession of, we have not stepped foot in that store since and never will. They will not get another cent of our money.
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ID
#1213980 Review #1213980 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Return, Exchange or Cancellation Policy
4.0
Details
I think that instead of ignoring complaints about customer service CEO or executive should visit Hartland Mi store and try to buy a gun and see what it really is like to be ignored at the counter while employees BS with someone or get ignored then they will know the...
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ID
#1213237 Review #1213237 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Store and checkout staff
Cons
  • Employees of gun barn
Reason of review
Poor customer service
Loss
$200
Preferred solution
Just want the customer service fixed

Rural King - Unprofessional

Rural King Charleston, WV. Female clerk at the gun sales counter. Speaking with person who was doing background check for 3rd time in a row. Gentleman said he worked where she had worked. Not Rural King. After a conversation between 2nd and 3rd background check, with a multitude of people waiting, we all learned about people they worked with. Including her ex and various other personal details we, in line, did not need to hear. Very unprofessional for gun counter.
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ID
#1202614 Review #1202614 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Extremely rude employee

1.0
Details
I went to leesburg fl to purchase shotguns and Robert was very rude and short from the beginning.He seemed to enjoy being rude.i talked with another employee who said they had other complaints about Robert and i ask why would they keep him employed and he said because he knows guns.Wow i did complain to management but felt as if nothing would be done.i dont think he cared as far as me going back to that store i wont my money spends in other stores just as easy.
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ID
#1201599 Review #1201599 is a subjective opinion of poster.
Location
Leesburg, Florida
Service
Rural King Customer Care
Reason of review
Poor customer service

Rural King - Employees are rude

3.7
Details
I went to rural king on collinsville road and a lady who always standing in front instead of doing her job making fun of customers and everytime i go in to buy cat food she wants to start trouble with me and the other employees are rude as well
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ID
#1190851 Review #1190851 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Poor customer service

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Verified Reviewer
2.0
Details
Rural King is a corporate machine where no one seems to care...at all. This could have been avoided through email notices and proactive phone contact. I wish I had checked online for reviews before attempting business with them. Avoid at all costs, literally. You pay...
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ID
#1185929 Review #1185929 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Easy website to navigate
Cons
  • Being misinformed
  • Customer service stinks
  • Lying ads
Reason of review
Poor customer service
1.5
Details
while shopping at the new philadelphia oh #68 store around 1/16/18 i overheard another customer complaining to management about the condition of the parking lot which was in fact in horrible condition it was snow covered with about 8 inches of snow and was hard to push...
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ID
#1175541 Review #1175541 is a subjective opinion of poster.
Service
Rural King Customer Care
Pros
  • Some customers are good
Cons
  • How they handle complaints
  • Customer service
  • How management treat customers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Rural King - Rediculious!

1.6
Details
I placed an order for my dogs shots. Never got a tracking order. I have been calling for a week now to find out why and the hold times they claim is going to be 10 min or what ever they say and it turns out to be longer and the times do go up.
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ID
#1167037 Review #1167037 is a subjective opinion of poster.
Service
Rural King Customer Care
Reason of review
Order processing issue